Jon Mead has been a wonderful salesman. His advice has been helpful and sincere. He has gone above and beyond on all occasions. Thank You Stivers.
The funny thing was t hat my car needed no service nor repair. It was all me and my failure to note the details of shifting out of park. However, ... Lydia took care of me in the best way possible (as she usually does). Stivers is lucky to have her as an employee.
Thank you so much Mark Thompson for helping me out with transportation while my car was in for service last week! As always, so pleased with the excellent... customer service here. Thank you for going over and beyond!
The buying experience from this dealership was pretty average. I've definitely had worse, but I've definitely had better. The only reason I considered... Stivers was because they had the car that I wanted, and they had the right price. If I had any other choice, I probably would not have purchased from Stivers. I'm a fairly humble dresser, but I take care of myself and my appearance is "average". I'm in my late 20's and I'm a male; the folks at this dealership hardly took me seriously when I wanted to buy the most expensive car they had. I even overheard one of the management people laughing when they learned what I was interested in buying. Guess what? Joke's on you, buddy. Just because your customer isn't wearing a $2K suit doesn't mean they can't afford what they're asking for. There was also an incident where an older, rather rotund gentleman with white hair simply walked away in the middle of a conversation we were having. I don't know if he's mentally ill, but it was very disrespectful. The real reason I wouldn't recommend this dealership is because of how they treated me AFTER I bought the car. I brought the car back about a month later to have some major (non-warranty) work done. They acted as if I was an inconvenience. In particular, the woman running the service desk was completely obnoxious. She repeatedly talked over me, and when I finally got a chance to speak, I had to repeat myself several times because what I said went in one ear and out the other. There was really only one person that seemed like a genuinely nice person; I cannot for the life of me remember his name. I do know he was one of the sales managers. I am glad he at least respected me and treated me with dignity. Honestly, if you're going to do business, you need to remain professional regardless of who your customers are. If your customers are respectful and kind to you, then you should return the gesture. There is no reason to be rude to someone simply because you don't want to do your job, or because of whatever misgivings you have about someone based on their age or possibly their appearance.
Paul Milner made a great impression with his friendly, low-key approach and his good humor. Everything relating to the purchase of our Subaru Forester... was very satisfying including a really good test drive. Great staff and a family feel present in all facets of the dealership. Thank you!
I was highly satisfied with my experience with Stivers Subaru, James Smith helped me buy a wonderful subaru that I was pleased with and didn't overcharge... me for what I was willing to spend. The GSM was awesome he understood out budget and worked with it. Very happy.