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James Smith and Tony Nguyen could not have been more friendly, helpful and honest at Stiver's Subaru. We located the car we wanted on their website, sent a contact request and James took care of the rest! From the hostess who greeted us, to the prep and parts department (special order license plate frame), to the financial paperwork, our experience could not have been better! NO SPECIAL COVID FEES! Seriously, give Stiver’s and Subaru a second look. They are awesome - just an overall great dealership and most awesome automobile. Just what you should be able to expect when you buy a new car.
Drive further to avoid rude and abusive treatment
Sales staff were rude and abusive. I was told by David Montgomery that his 4th grader could understand a form he sent to me, in which I was asked to initial a line that listed an amount and rate with NO explanation or context. John Mead yelled and hung up on me AFTER the car purchase when I tried to solve a problem with getting a tag that had not come in the mail from the DMV as he assured me it would. When I went to the DMV 2 weeks after the temporary tag expired, I discovered the title clerk mishandled their responsibilities which resulted in having to take a day off from work to sort out and repair. All this despite my having asked for instructions from Jon Mead the day after the car was delivered to me. He assured me that the title clerk had taken care of all taxes and fees and that I simply needed to be patient and wait for the tag to come in the mail. I was mistrustful of his impatient tone when I asked for clear instructions and my senses turned out to be correct. When I confronted him on the day my temporary tag expired and reminded him later about his reassurances, he blew up on me and hung up the phone. The staff here are incompetent at best and in my experience treated me abusively. I was shocked at how my experience in no way lived up to the "Subaru Love" slogan. Great Car....terrible experience with John Mead, sales and David Mongomery, finance sales staff. In my case, all they seemed to care about was the sale and were hostile when I tried to politely work out the things they were unclear. Later, I realized the hostility was to dismiss me due to botched responsibilities on their end. Do yourself a favor and drive a little further to the next dealer. It was a nightmare experience and I resent having supported their business. I would not have bought a car from them if I had any clue as to how they behave. All they seemed to want was a sale. I am looking forward to the day we can buy off the internet so that we don't have to deal with people like this again.
WARNING: Stivers wrecked my car
Stivers Decatur Subaru wrecked my car. I've been coming to Stivers Decatur for nearly 5 years. I bought my car here and brought it in for all routine service appointments for the last ~5 years. Took my car in for a routine oil change and alignment, left in a loaner because an employee hit my car (which was being driven by a service tech test driving for proper alignment) causing major damage to the rear driver side quarter panel, passenger door, wheel well, side skirt, and wheel. Stivers has completely lost my trust. After wrecking my car, to add insult to injury, they handed me an invoice! LOL. I had to pay for the alignment that may be off again because your employee hit my car! Talk about quality customer service. You wreck my car and then ask me to pay. I graciously obliged. But I will never return to Stivers. WARNING: Stivers is not a quality establishment with which to do business nor do they care about their customers.
Jon Mead has been a wonderful salesman. His advice has been helpful and sincere. He has gone above and beyond on all occasions. Thank You Stivers.
Who needs the service and repair ?
The funny thing was t hat my car needed no service nor repair. It was all me and my failure to note the details of shifting out of park. However, Lydia took care of me in the best way possible (as she usually does). Stivers is lucky to have her as an employee.
Thank you so much Mark Thompson for helping me out with transportation while my car was in for service last week! As always, so pleased with the excellent customer service here. Thank you for going over and beyond!
All I can say is "Eh...it was okay..."
The buying experience from this dealership was pretty average. I've definitely had worse, but I've definitely had better. The only reason I considered Stivers was because they had the car that I wanted, and they had the right price. If I had any other choice, I probably would not have purchased from Stivers. I'm a fairly humble dresser, but I take care of myself and my appearance is "average". I'm in my late 20's and I'm a male; the folks at this dealership hardly took me seriously when I wanted to buy the most expensive car they had. I even overheard one of the management people laughing when they learned what I was interested in buying. Guess what? Joke's on you, buddy. Just because your customer isn't wearing a $2K suit doesn't mean they can't afford what they're asking for. There was also an incident where an older, rather rotund gentleman with white hair simply walked away in the middle of a conversation we were having. I don't know if he's mentally ill, but it was very disrespectful. The real reason I wouldn't recommend this dealership is because of how they treated me AFTER I bought the car. I brought the car back about a month later to have some major (non-warranty) work done. They acted as if I was an inconvenience. In particular, the woman running the service desk was completely obnoxious. She repeatedly talked over me, and when I finally got a chance to speak, I had to repeat myself several times because what I said went in one ear and out the other. There was really only one person that seemed like a genuinely nice person; I cannot for the life of me remember his name. I do know he was one of the sales managers. I am glad he at least respected me and treated me with dignity. Honestly, if you're going to do business, you need to remain professional regardless of who your customers are. If your customers are respectful and kind to you, then you should return the gesture. There is no reason to be rude to someone simply because you don't want to do your job, or because of whatever misgivings you have about someone based on their age or possibly their appearance.
Friendly and technically well informed staff.
Paul Milner made a great impression with his friendly, low-key approach and his good humor. Everything relating to the purchase of our Subaru Forester was very satisfying including a really good test drive. Great staff and a family feel present in all facets of the dealership. Thank you!
Well-rounded business, not pushy, great GM
I was highly satisfied with my experience with Stivers Subaru, James Smith helped me buy a wonderful subaru that I was pleased with and didn't overcharge me for what I was willing to spend. The GSM was awesome he understood out budget and worked with it. Very happy.