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Heritage Mazda Towson

4.9 out of 5 (4.9) 893 reviews

Dealer on Cars.com since November 2010

Currently in stock!

Call This Dealer

New Used Service

Today's Hours

Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 3:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 7:00 PM
Tue 7:30 AM - 7:00 PM
Wed 7:30 AM - 7:00 PM
Thu 7:30 AM - 7:00 PM
Fri 7:30 AM - 7:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed

Reviews

4.9 out of 5 4.9
893 lifetime reviews. Includes reviews of Heritage Mazda Towson from DealerRater.com
  • Excellent Experience
    July 11, 2015

    The service I received at Heritage Mazda was remarkable. From the time I walked in the door looking to buy, to the time I walked out with the keys to ...a car I love, I was treated with dignity and respect. They did not stop until I got the very best deal. They were personable, and genuine. Too often salespeople chase the sale and they lose the human connection. I was not just another sale, I was a person first. I appreciate all the hard work of Bo(sales), Garrett(finance), Doug(sales manager), Jody(internet manager), and Tony(finance). Thanks again everyone!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Janaya - Heritage Mazda Towson would like to congratulate you on your new Mazda! It was a great experience for our team to introduce you to your n...ew vehicle. If you should have any further questions or want a little more insight on your new car as you settle in, please don't hesitate contact us! We would be happy to lend our support. Thank you again for taking the time to review us!


  • 5.0 out of 5
    Great experience
    April 8, 2018

    My salesman Bo Hudson is one in a million. A very friendly and laid back person, with a great knowledge of the Mazda. He gave me a very fair deal on m...y new Mazda 3, and a very fair trade-in. No high pressure sales tactics. He gives you all the figures, shows you the vehicle you are interested in, and lets you make the decision. It was a most pleasant experience. Many thanks!!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Heritage Mazda Towson

    Thank you for sharing your experience with us! Congratulations on your new Mazda3, and please don't hesitate to reach out if there is ever anything th...at we can do for you!


    Employees Worked With
  • 5.0 out of 5
    The Case of the Mexican CX-7
    April 5, 2018

    Usually, posted email is full of complaints, so you will be sorely disappointed with this one. In November, my 2011 CX-7 which I purchased at a Mazda... dealer in Guadalcanal, MX started acting "weird" and after trying a few other things and repair places, I finally had it towed to this dealership where I first met Jenings McManus. He is a consummate customer good will ambassador. His ability to communicate, his message of caring, and his involvement in my problem was superlative. There is a long story about this nearly $6,000 repair for leaks in the body that destroyed much internal wiring and two air bags. When I first came in, Jennings treated me very well. We explored the problem and to keep me able to do my routine got me my first (yes, there was more than one) service loaner. Never a question about paying for it, no further hassles. It has taken about three months to solve the problem in my CX-7, and took negotiating skills and patience I doubt even I would have. Jennings had to deal with a GEICO rep who was non-responsive as well as a leak that took three different examinations to finally locate and fix. All during the process I was kept in the loop. Toward the end of the process, and I'm sure she was well versed on it all along, Dora Norman stepped in to communicate with me. She runs a beautiful Service Department and her staff reflects her, and Towson Mazda's, caring about their customers. I am sure Dora applied the screws where necessary and brought about the result. As I had time to sit in the waiting area, I noticed all of the other Service Department people had the same skills and caring with other customers as the kind I received. I need also commend all the technicians, whose name I don't know, who kept this massively confusing conundrum moving on. Their care and competence is also beyond expectation. The result, after three months, is that my 2011 CX-7 is in tip top shape and I am a very satisfied customer. Jennnings and Dora always kept me informed, worked very hard behind the scenes to "make it so" and I never got a frown or "the bum's rush" when we communicated. While shopping around for my next service for a better price is usually called for, I will be returning to Towson Mazda to have my rear brakes done in a few thousand miles. Other places may be able to do it for a bit less money, but they will not match the care and courtesy of Jennings and Dora. My wife and I commend you on your agency, it is reflected in all your associates. Jonathan Kollin

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Heritage Mazda Towson

    Thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Mazda Towson! Our team strives to deliver an exc...ellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We sincerely thank you for the very positive review, and look forward to seeing you again soon!


    Employees Worked With
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Service Shop

Service Reviews

lifetime reviews of the Service Department.
Includes reviews of Heritage Mazda Towson from DealerRater.com

Read all Service & Repair reviews

Service Pricing

    Tire Rotation

    $19.95

    Oil, Filter Change

    $34.95

    Oil, Filter Change (Premium)

    $59.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 269 Offers on 7 Models

About Our Dealership

Dealer on Cars.com since November 2010

Here at Heritage Mazda Towson our primary concern is the satisfaction of our customers.

While you're online, please be sure to visit our website. Then, come meet us in person at 1630 York Rd. in Lutherville. You will see why over 700 customers have given us positive reviews online! Our commitment to customer service is second to none and that?s why our Towson Mazda dealership is one of the premier Mazda dealers in the state of Maryland!

We invite you to shop our website at www.heritagemazdatowson.com, where you will find a great selection of new and used Mazda vehicles including the MAZDA3, MAZDA6, CX-5 and CX-9.

Top Reviewed Employees

Heritage Mazda Towson
1630 York Rd Lutherville, MD 21093
New (888) 579-4964
Used (888) 719-3230
Service (888) 720-2379
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