Reviews
Matt took great care of us and answered all our
Matt took great care of us and answered all our questions. The entire staff was very helpful and courteous
Matt took great care of us and answered all our
Matt took great care of us and answered all our questions. The entire staff was very helpful and courteous
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Kennedy was amazing!
Kennedy was amazing! She is very attentive and knowledgeable. She made the transition of buying a new car easy and stress free!
Kennedy was amazing!
Kennedy was amazing! She is very attentive and knowledgeable. She made the transition of buying a new car easy and stress free!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Mazda Towson so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Overall it was a pretty frustrating buying experience.
Overall it was a pretty frustrating buying experience. I was given a new sales person that didnt know much about the vehicles and wasn’t able to answer any of my questions. I went back to get my license plates and the person that put them on seemed really annoyed they had to do it and a day later I found that my front license plate had completely fallen off. Likely won’t purchase another vehicle from this dealership.
Overall it was a pretty frustrating buying experience.
Overall it was a pretty frustrating buying experience. I was given a new sales person that didnt know much about the vehicles and wasn’t able to answer any of my questions. I went back to get my license plates and the person that put them on seemed really annoyed they had to do it and a day later I found that my front license plate had completely fallen off. Likely won’t purchase another vehicle from this dealership.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please contact our General Manager, David Dowd at david.dowd@mileone.com or 410.427.7957 so we can discuss the details of your visit, in hopes of restoring your confidence back in our dealership.
James was GREAT!
James was GREAT! Very kind and helpful and professional! He made my first time buying very simple and easy! Thank you James!
James was GREAT!
James was GREAT! Very kind and helpful and professional! He made my first time buying very simple and easy! Thank you James!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Mazda Towson was incredible to work with!
Mazda Towson was incredible to work with! Thank you Jenna for all you skills on the vehicle. A huge thank you to Dave Dowd for going above and beyond on my new 2025 premium plus CX70! Definitely a 5 star experience
Mazda Towson was incredible to work with!
Mazda Towson was incredible to work with! Thank you Jenna for all you skills on the vehicle. A huge thank you to Dave Dowd for going above and beyond on my new 2025 premium plus CX70! Definitely a 5 star experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I enjoyed my shopping experience with Heritage Mazda
I enjoyed my shopping experience with Heritage Mazda Towson. Matthew Hird was a very attentive and enthusiastic salesman and I was happy to work with him. The whole staff - sales and service - were polite and professional in helping me purchase a 2025 Mazda 3.
I enjoyed my shopping experience with Heritage Mazda
I enjoyed my shopping experience with Heritage Mazda Towson. Matthew Hird was a very attentive and enthusiastic salesman and I was happy to work with him. The whole staff - sales and service - were polite and professional in helping me purchase a 2025 Mazda 3.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
I brought my wife a 2017 Mazda, and Chris was a great
I brought my wife a 2017 Mazda, and Chris was a great salesperson. He was patience and helped with every aspect of the transaction. Thanks Chris
I brought my wife a 2017 Mazda, and Chris was a great
I brought my wife a 2017 Mazda, and Chris was a great salesperson. He was patience and helped with every aspect of the transaction. Thanks Chris
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
James was very attentive and helpful!
James was very attentive and helpful! He was extremely knowledgeable and patient with our questions!
James was very attentive and helpful!
James was very attentive and helpful! He was extremely knowledgeable and patient with our questions!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Amin for your professionalism and great
Thank you Amin for your professionalism and great personality during the finance portion of our May 17, 2025 purchase of our new Mazda C-5. Normally signing a stack of car sales paperwork is tedious. However, you made it fun and that state-of-art, stylus operated, digitized desk top is AWESOME!
Thank you Amin for your professionalism and great
Thank you Amin for your professionalism and great personality during the finance portion of our May 17, 2025 purchase of our new Mazda C-5. Normally signing a stack of car sales paperwork is tedious. However, you made it fun and that state-of-art, stylus operated, digitized desk top is AWESOME!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Be Cautious — Shady Finance Tactics!
Be Cautious — Shady Finance Tactics! I recently purchased a car from this dealership. The car itself is fine, and the overall deal seemed great at first. However, my experience with their finance department was extremely disappointing and, in my opinion, unethical. During the financing process—right in the middle of signing paperwork—they told me I could only get approved for a lower interest rate (4–5% APR) if I purchased a $1,800 "interior insurance" package. This included a spray coating for the car’s paint and some car wash supplies. Otherwise, I was told I’d have to accept a much higher APR of 8–9%. I now know this is a highly questionable practice, and possibly illegal, as it essentially ties a loan approval rate to the purchase of unnecessary add-ons. I felt cornered and betrayed since this was only brought up during the final signing, when it was difficult to back out. Please be aware of this tactic and avoid falling for it. I strongly recommend being very cautious if you're considering buying a car from this dealership. Ask detailed questions about the financing terms before entering the finance office, and don’t hesitate to walk away if something feels off.
Be Cautious — Shady Finance Tactics!
Be Cautious — Shady Finance Tactics! I recently purchased a car from this dealership. The car itself is fine, and the overall deal seemed great at first. However, my experience with their finance department was extremely disappointing and, in my opinion, unethical. During the financing process—right in the middle of signing paperwork—they told me I could only get approved for a lower interest rate (4–5% APR) if I purchased a $1,800 "interior insurance" package. This included a spray coating for the car’s paint and some car wash supplies. Otherwise, I was told I’d have to accept a much higher APR of 8–9%. I now know this is a highly questionable practice, and possibly illegal, as it essentially ties a loan approval rate to the purchase of unnecessary add-ons. I felt cornered and betrayed since this was only brought up during the final signing, when it was difficult to back out. Please be aware of this tactic and avoid falling for it. I strongly recommend being very cautious if you're considering buying a car from this dealership. Ask detailed questions about the financing terms before entering the finance office, and don’t hesitate to walk away if something feels off.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase