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Heritage Mazda Towson

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 7:00 PM

Heritage Mazda Towson Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2010

Here at Heritage Mazda Towson our primary concern is the satisfaction of our customers.

...



While you're online, please be sure to visit our website. Then, come meet us in person at 1630 York Rd. in Lutherville. You will see why over 700 customers have given us positive reviews online! Our commitment to customer service is second to none and that?s why our Towson Mazda dealership is one of the premier Mazda dealers in the state of Maryland!

We invite you to shop our website at www.heritagemazdatowson.com, where you will find a great selection of new and used Mazda vehicles including the MAZDA3, MAZDA6, CX-5 and CX-9.

Service

Tire Rotation

$19.95

Oil, Filter Change

$34.95

Oil, Filter Change (Premium)

$59.95

Brake Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1111 lifetime reviews. Includes reviews of Heritage Mazda Towson from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    February 20, 2020

    The people there are very nice and keep you informed. The work is always done well (and quick). The waiting room is clean. I trust them.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Cc, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Ou...r team is available should you require any extra help.


    Worked with:
    Bryan Williams

    Service Advisor

    (4.9) 35 reviews

  • 5.0 out of 5
    February 18, 2020

    Drove over 200 miles to get a 6 spd Polymetal Grey Mazda mx5 Miata RF with the red interior. Nobody had it where i lived. In fact... Nobody had it anywhere!... Smooth as the stick I was buying, I worked out a price for the new car and my trade with Mitch the GM and sure enough when i got there everything was exactly as we agreed upon. No games or stories of why they couldn't stick to the price etc. That's very impressive when they're dealing with a trade they've never even seen before until I pulled in. A huge thank you to Mitch, Steven, Konstantine and Ransey for all your commitment, time and help. You guys got me into my dream car... Again😉👊

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new vehicle, Joseph! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Sa...fe travels!


    Worked with:
    Mitchell Giller

    General Manager

    (5.0) 11 reviews

    Steven Jakubik

    F & I Manager

    (5.0) 9 reviews

    Konstantine Kohilas

    Sales Manager

    NOT RATED

  • July 11, 2015

    The service I received at Heritage Mazda was remarkable. From the time I walked in the door looking to buy, to the time I walked out with the keys to a... car I love, I was treated with dignity and respect. They did not stop until I got the very best deal. They were personable, and genuine. Too often salespeople chase the sale and they lose the human connection. I was not just another sale, I was a person first. I appreciate all the hard work of Bo(sales), Garrett(finance), Doug(sales manager), Jody(internet manager), and Tony(finance). Thanks again everyone!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Janaya - Heritage Mazda Towson would like to congratulate you on your new Mazda! It was a great experience for our team to introduce you to your n...ew vehicle. If you should have any further questions or want a little more insight on your new car as you settle in, please don't hesitate contact us! We would be happy to lend our support. Thank you again for taking the time to review us!

  • 5.0 out of 5
    February 18, 2020

    Drove over 200miles to get a Polymetal Grey Mazda3 with Red interior and 6sp. Stick shift . No body had it where i lived . i Worked out a price for the... new car and my trade, with Mitch the GM, and when i got there every thing was exactly as we agreed upon . No games and stories as to why they can't stick to the price. That is very impressive when your dealing with a trade they never saw. Thank you Mitch and Ransey for all your time and help.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new vehicle, Avi! We hope you continue to choose us for all your automotive needs. Safe travels!


    Worked with:
    Mitchell Giller

    General Manager

    (5.0) 11 reviews

    Jody DeSell

    Internet Sales Manager

    (5.0) 67 reviews

    Konstantine Kohilas

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    February 13, 2020

    I was in and out within no time. Mr. Karl was a blessing and the maintenance team did great work. I will definitely be back for any future services needed.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Erica, thank you for your kind review; we are happy to pass along your comments to Mr. Karl at Heritage Mazda Towson! We look forward to your next vi...sit! Take care!


    Worked with:
    Karl Cook

    Service Advisor

    (5.0) 39 reviews

  • 5.0 out of 5
    February 12, 2020

    Karl is always friendly and provides excellent customer service. Karl is informative as to the needed services and he does it in a efficient manner

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us... for all your automotive needs! Take care!


    Worked with:
    Karl Cook

    Service Advisor

    (5.0) 39 reviews

  • 4.0 out of 5
    February 12, 2020

    Good experience. I have confidence in the Heritage representatives to provide good customer service, accurate car evaluations and honest recommendations... for the proper maintenance of my Mazda.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs!... Take care!


    Worked with:
    Karl Cook

    Service Advisor

    (5.0) 39 reviews

  • 5.0 out of 5
    February 11, 2020

    Karl fully explained everything, was patient with me, applied available discounts without my asking, and even recommended waiting for a special sale next... month before taking action.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we're happy to hear you had such a positive experience with Karl. Thank you so much for choosing Heritage Mazda Towson as your first choice for... service! Take care!


    Worked with:
    Karl Cook

    Service Advisor

    (5.0) 39 reviews

  • 5.0 out of 5
    February 10, 2020

    Gabe made the car buying process a great one. He knows his stuff, was extremely helpful in answering questions we had about the car we picked, and was... very polite and not pushy. Perfect balance. We drove 2 hours away to get the diamond in the rough used car that we saw on their website, and he didn't try to upsell me, talk me into anything extra, etc. Just listened to our questions/concerns, gladly had the car put up on a rack for me to get a look at, and was very attentive to detail in the process of purchasing the car. Keep it up Gabe - we'll gladly drive the 2 hours again someday (when we're ready for our next car) to have that same experience!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If... you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!


    Worked with:
    Gabe Cunningham

    Sales Associate

    (5.0) 79 reviews

  • 5.0 out of 5
    February 7, 2020

    I have taken my Mazda 2 in for routine service and maintenance since purchased. The service staff Mr. Karl Cook and Ms. Dora are always courteous and accommodating.... I love the new Video service where you can watch the mechanics working on your car!

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    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for highlighting some of our staff who helped make this a great service experience! Please don't hesitate to reach out if there's any...thing additional we can do for you.


    Worked with:
    Karl Cook

    Service Advisor

    (5.0) 39 reviews

    Dora Norman

    Service Manager

    (5.0) 36 reviews

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