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Heritage Mazda Towson

(1,760 reviews)
Visit Heritage Mazda Towson
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2023 state dealer award
View 11 awards
2023 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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New (877) 881-6423 (877) 881-6423
Used (877) 881-2716 (877) 881-2716
Service (877) 881-0301 (877) 881-0301

Inventory

See all 385 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since November 2010.
Here at Heritage Mazda Towson our primary concern is the satisfaction of our customers.

While you're online please be sure to visit our website. Then come meet us in person at 1630 York Rd. in Lutherville. You will see why over 700 customers have given us positive reviews online! Our commitment to customer service is second to none and that?s why our Towson Mazda dealership is one of the premier Mazda dealers in the state of Maryland!

We invite you to shop our website at www.heritagemazdatowson.com where you will find a great selection of new and used Mazda vehicles including the MAZDA3 MAZDA6 CX-5 and CX-9.
We make car shopping a great experience!

Service center

Phone number (877) 881-0301

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(1,760 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Mazda Towson from DealerRater.

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Ralph did a great job. He was very patient, thorough, and understood what was important to me.

Ralph did a great job. He was very patient, thorough, and understood what was important to me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team is available should you require any extra help.

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Everything went great! We drove over an hour to get the car we wanted for the price we wanted to pay! Damari was a great sales person to work with and made the transaction very smooth. look forward to doing business with them again.

Everything went great! We drove over an hour to get the car we wanted for the price we wanted to pay! Damari was a great sales person to work with and made the transaction very smooth. look forward to doing business with them again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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10/10 car buying experience. I say that as someone who has not bought a car in almost 15 years and was a little nervous about how the process would go. Everyone I worked with was extremely professional and kind. The response times on all my questions were incredibly fast. Kennedy took care of everything for me. I had a ton of questions throughout the process and traded a car in, and it was pain free. I was in and out of the dealership in a couple hours. I would absolutely recommend her to family and friends. Dan was the ideal manager to work with. He was beyond kind and thoughtful, and I was able to get numbers from him or through Kennedy almost immediately. Amin got me a better interest rate than I thought was possible and was really flexible when I had some issues with documents. Katie was such a joy to talk to. She was personable and charismatic, while explaining the ins and outs of the service packages to me, making sure I understood all the details and how they would affect my monthly payment.

10/10 car buying experience. I say that as someone who has not bought a car in almost 15 years and was a little nervous about how the process would go. Everyone I worked with was extremely professional and kind. The response times on all my questions were incredibly fast. Kennedy took care of everything for me. I had a ton of questions throughout the process and traded a car in, and it was pain free. I was in and out of the dealership in a couple hours. I would absolutely recommend her to family and friends. Dan was the ideal manager to work with. He was beyond kind and thoughtful, and I was able to get numbers from him or through Kennedy almost immediately. Amin got me a better interest rate than I thought was possible and was really flexible when I had some issues with documents. Katie was such a joy to talk to. She was personable and charismatic, while explaining the ins and outs of the service packages to me, making sure I understood all the details and how they would affect my monthly payment.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your positive review. We're glad to hear that you found our team here at Heritage Mazda Towson so helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Super friendly and knowledgeable staff! Jenna , Dan and Katie really helped to get the options I desired and a comfortable payment! Win win!!!!

Super friendly and knowledgeable staff! Jenna , Dan and Katie really helped to get the options I desired and a comfortable payment! Win win!!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Paullette and Arianna were great to work with!! I’d DEFINITELY recommend them to friends and family. The GM Brad can use a little work on his approach. He his energy was definitely not as pleasant.

Paullette and Arianna were great to work with!! I’d DEFINITELY recommend them to friends and family. The GM Brad can use a little work on his approach. He his energy was definitely not as pleasant.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service from the moment i walked in and was able to get the car i had in mind

Great service from the moment i walked in and was able to get the car i had in mind

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

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The staff were extremely friendly, especially my sales rep Matthew and the sales manager on duty. They helped me find the exact car I wanted fast and we were in and out the door in no time with the paperwork. Love my car!

The staff were extremely friendly, especially my sales rep Matthew and the sales manager on duty. They helped me find the exact car I wanted fast and we were in and out the door in no time with the paperwork. Love my car!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!

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Friendly, knowledgible staff that is very willing to help. John went the extra mile to give us status each step of the way.

Friendly, knowledgible staff that is very willing to help. John went the extra mile to give us status each step of the way.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Michael was a pleasure to deal with. He made the car buying experience painless. He was knowledgeable on the product and no pressure tactics. I highly recommend dealing with him when it comes time to purchase your next vehicle. Overall my experience with Heritage Mazda was positive. Very smooth from start to finish.

Michael was a pleasure to deal with. He made the car buying experience painless. He was knowledgeable on the product and no pressure tactics. I highly recommend dealing with him when it comes time to purchase your next vehicle. Overall my experience with Heritage Mazda was positive. Very smooth from start to finish.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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My girl!!!!! Paulette is the BEST!!! If you're looking for a vehicle, you need to see Paulette! Knowledgeable, patient, helpful, and so sweet. Will absolutely be back!! I love my CX-5 turbo!! See ya when my lease is up!

My girl!!!!! Paulette is the BEST!!! If you're looking for a vehicle, you need to see Paulette! Knowledgeable, patient, helpful, and so sweet. Will absolutely be back!! I love my CX-5 turbo!! See ya when my lease is up!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

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