Heritage Mazda Towson

The service I received at Heritage Mazda was remarkable. From the time I walked in the door looking to buy, to the time I walked out with the keys to ...a car I love, I was treated with dignity and respect. They did not stop until I got the very best deal. They were personable, and genuine. Too often salespeople chase the sale and they lose the human connection. I was not just another sale, I was a person first. I appreciate all the hard work of Bo(sales), Garrett(finance), Doug(sales manager), Jody(internet manager), and Tony(finance). Thanks again everyone!

My salesman Bo Hudson is one in a million. A very friendly and laid back person, with a great knowledge of the Mazda. He gave me a very fair deal on m...y new Mazda 3, and a very fair trade-in. No high pressure sales tactics. He gives you all the figures, shows you the vehicle you are interested in, and lets you make the decision. It was a most pleasant experience. Many thanks!!!!

Usually, posted email is full of complaints, so you will be sorely disappointed with this one. In November, my 2011 CX-7 which I purchased at a Mazda... dealer in Guadalcanal, MX started acting "weird" and after trying a few other things and repair places, I finally had it towed to this dealership where I first met Jenings McManus. He is a consummate customer good will ambassador. His ability to communicate, his message of caring, and his involvement in my problem was superlative. There is a long story about this nearly $6,000 repair for leaks in the body that destroyed much internal wiring and two air bags. When I first came in, Jennings treated me very well. We explored the problem and to keep me able to do my routine got me my first (yes, there was more than one) service loaner. Never a question about paying for it, no further hassles. It has taken about three months to solve the problem in my CX-7, and took negotiating skills and patience I doubt even I would have. Jennings had to deal with a GEICO rep who was non-responsive as well as a leak that took three different examinations to finally locate and fix. All during the process I was kept in the loop. Toward the end of the process, and I'm sure she was well versed on it all along, Dora Norman stepped in to communicate with me. She runs a beautiful Service Department and her staff reflects her, and Towson Mazda's, caring about their customers. I am sure Dora applied the screws where necessary and brought about the result. As I had time to sit in the waiting area, I noticed all of the other Service Department people had the same skills and caring with other customers as the kind I received. I need also commend all the technicians, whose name I don't know, who kept this massively confusing conundrum moving on. Their care and competence is also beyond expectation. The result, after three months, is that my 2011 CX-7 is in tip top shape and I am a very satisfied customer. Jennnings and Dora always kept me informed, worked very hard behind the scenes to "make it so" and I never got a frown or "the bum's rush" when we communicated. While shopping around for my next service for a better price is usually called for, I will be returning to Towson Mazda to have my rear brakes done in a few thousand miles. Other places may be able to do it for a bit less money, but they will not match the care and courtesy of Jennings and Dora. My wife and I commend you on your agency, it is reflected in all your associates. Jonathan Kollin