Heritage Mazda Towson

(4.9) 827 reviews

Dealer on Cars.com since November 2010

Currently in stock!

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Today's Hours

Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 7:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 7:00 PM
Tue 7:30 AM - 7:00 PM
Wed 7:30 AM - 7:00 PM
Thu 7:30 AM - 7:00 PM
Fri 7:30 AM - 7:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed

Reviews

4.9
827 lifetime reviews. Includes reviews of Heritage Mazda Towson from DealerRater.com
  • Excellent Experience

    The service I received at Heritage Mazda was remarkable. From the time I walked in the door looking to buy, to the time I walked out with the keys to

    ...

    a car I love, I was treated with dignity and respect. They did not stop until I got the very best deal. They were personable, and genuine. Too often salespeople chase the sale and they lose the human connection. I was not just another sale, I was a person first. I appreciate all the hard work of Bo(sales), Garrett(finance), Doug(sales manager), Jody(internet manager), and Tony(finance). Thanks again everyone!

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Janaya - Heritage Mazda Towson would like to congratulate you on your new Mazda! It was a great experience for our team to introduce you to your n

    ...

    ew vehicle. If you should have any further questions or want a little more insight on your new car as you settle in, please don't hesitate contact us! We would be happy to lend our support. Thank you again for taking the time to review us!


  • Outstanding!!!

    I originally just came in to look around and compare; never thought that I'd actually be buying a car in just a few days. Buying a car can be a little

    ...

    stressful but Bo Hudson was there with me every step of the way! Mr. Bo was very helpful, understanding and even answered all hundred and one of our questions. He even went the extra mile and walked me through all the features of the car to make sure I knew where everything was! Most importantly he was patient! He really made me feel confident in the decision that I was making and I'm very grateful for that. AMAZING costumer service and a marvelous experience...!!! Thank you

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Heritage Mazda Towson

    Michelle, we're so glad that we were able to go above and beyond your expectations! We are so glad we could match you with a car you will love! Please

    ...

    let us know if there is anything else we can do for you; we are more than happy to help!


  • Great unexpected surprise

    After addressing having my Mazda CX5 maintenance servicing, and discovering the Owings Mills location had closed, I scheduled an appointment at the To

    ...

    wson/Lutherville location. Although I arrived earlier than expected, I was pleasantly greeted and referred to Bryan Williams who efficiently processed me in, answered all my questions, and gave me a timeframe for completion. (I was impressed with the professionalism of both of the employees at this "check-in" location!) Given that I always tend to wander through the new car showroom, I was then greeted by John Holliday and then Craig Chappell where conversations led to the possibility trading my current vehicle for the "enticing" new CX5 on the floor. I found both gentlemen very comfortable and professional to deal with, and Craig, particularly, well versed in questions regarding Mazda info, updates in vehicles, and what was available from this dealership. The end result was my visit to this Mazda location for service, ended up with my purchasing a brand new beautiful 2017 CX-5, I could not be more pleased with the outcome! My thanks to Mr(s) Chappell, Holliday, and Williams for their courtesy, professionalism, and for quite an unexpected pleasant experience. I would gladly furnish any addt'l feedback. *****

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair

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Service & Repair

Service Reviews

4.9

38 lifetime reviews of the Service Department.
Includes reviews of Heritage Mazda Towson from DealerRater.com

  • Great unexpected surprise

    After addressing having my Mazda CX5 maintenance servicing, and discovering the Owings Mills location had closed, I scheduled an appointment at the To

    ...

    wson/Lutherville location. Although I arrived earlier than expected, I was pleasantly greeted and referred to Bryan Williams who efficiently processed me in, answered all my questions, and gave me a timeframe for completion. (I was impressed with the professionalism of both of the employees at this "check-in" location!) Given that I always tend to wander through the new car showroom, I was then greeted by John Holliday and then Craig Chappell where conversations led to the possibility trading my current vehicle for the "enticing" new CX5 on the floor. I found both gentlemen very comfortable and professional to deal with, and Craig, particularly, well versed in questions regarding Mazda info, updates in vehicles, and what was available from this dealership. The end result was my visit to this Mazda location for service, ended up with my purchasing a brand new beautiful 2017 CX-5, I could not be more pleased with the outcome! My thanks to Mr(s) Chappell, Holliday, and Williams for their courtesy, professionalism, and for quite an unexpected pleasant experience. I would gladly furnish any addt'l feedback. *****

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair

  • Amazing Service

    Josh Lebowitz is a stand out employee. I have been in and around the car business for almost 20 years. I have never worked with someone in a service

    ...

    or sales department that is as client focused as Josh. Heck, I have barely come across anyone in any client centric industry as good as Josh. He is one of the most polite people I have ever met. He recognized me as soon as I walked in the door (we had only met once before), held the door open for me to the dealer, walked me to the shuttle and opened the door for me there as well. He called when he said he would and followed up when he said he would. I hope his managers and corporate know he is an extremely valuable asset to their organization.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service Pricing

    Tire Rotation

    $19.95

    Oil, Filter Change

    $34.95

    Oil, Filter Change (Premium)

    $59.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 211 Offers on 7 Models

About Our Dealership

Dealer on Cars.com since November 2010

Here at Heritage Mazda Towson our primary concern is the satisfaction of our customers.

While you're online, please be sure to visit our website. Then, come meet us in person at 1630 York Rd. in Lutherville. You will see why over 700 customers have given us positive reviews online! Our commitment to customer service is second to none and that?s why our Towson Mazda dealership is one of the premier Mazda dealers in the state of Maryland!

We invite you to shop our website at www.heritagemazdatowson.com, where you will find a great selection of new and used Mazda vehicles including the MAZDA3, MAZDA6, CX-5 and CX-9.
Heritage Mazda Towson
1630 York Rd Lutherville, MD 21093
New (888) 579-4964
Used (888) 719-3230
Service (888) 720-2379
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