Skip to main content

Heritage Mazda Towson

(1,723 reviews)
Visit Heritage Mazda Towson
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2023 state dealer award
View 11 awards
2023 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (877) 881-6423 (877) 881-6423
Used (877) 881-2716 (877) 881-2716
Service (877) 881-0301 (877) 881-0301

Inventory

See all 430 vehicles from this dealership.

Incentives

See all incentives

About our dealership

This seller has been on Cars.com since November 2010.
Here at Heritage Mazda Towson our primary concern is the satisfaction of our customers.

While you're online please be sure to visit our website. Then come meet us in person at 1630 York Rd. in Lutherville. You will see why over 700 customers have given us positive reviews online! Our commitment to customer service is second to none and that?s why our Towson Mazda dealership is one of the premier Mazda dealers in the state of Maryland!

We invite you to shop our website at www.heritagemazdatowson.com where you will find a great selection of new and used Mazda vehicles including the MAZDA3 MAZDA6 CX-5 and CX-9.
We make car shopping a great experience!

Service center

Phone number (877) 881-0301

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(1,723 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Mazda Towson from DealerRater.

Want to share your experience with this dealership?

Write a review

Matt took great care of us and answered all our

Matt took great care of us and answered all our questions. The entire staff was very helpful and courteous

Matt took great care of us and answered all our

Matt took great care of us and answered all our questions. The entire staff was very helpful and courteous

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

Show full review

Kennedy was amazing!

Kennedy was amazing! She is very attentive and knowledgeable. She made the transition of buying a new car easy and stress free!

Kennedy was amazing!

Kennedy was amazing! She is very attentive and knowledgeable. She made the transition of buying a new car easy and stress free!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Mazda Towson so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Show full review

Overall it was a pretty frustrating buying experience.

Overall it was a pretty frustrating buying experience. I was given a new sales person that didnt know much about the vehicles and wasn’t able to answer any of my questions. I went back to get my license plates and the person that put them on seemed really annoyed they had to do it and a day later I found that my front license plate had completely fallen off. Likely won’t purchase another vehicle from this dealership.

Overall it was a pretty frustrating buying experience.

Overall it was a pretty frustrating buying experience. I was given a new sales person that didnt know much about the vehicles and wasn’t able to answer any of my questions. I went back to get my license plates and the person that put them on seemed really annoyed they had to do it and a day later I found that my front license plate had completely fallen off. Likely won’t purchase another vehicle from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please contact our General Manager, David Dowd at david.dowd@mileone.com or 410.427.7957 so we can discuss the details of your visit, in hopes of restoring your confidence back in our dealership.

Show full review

James was GREAT!

James was GREAT! Very kind and helpful and professional! He made my first time buying very simple and easy! Thank you James!

James was GREAT!

James was GREAT! Very kind and helpful and professional! He made my first time buying very simple and easy! Thank you James!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Show full review

Mazda Towson was incredible to work with!

Mazda Towson was incredible to work with! Thank you Jenna for all you skills on the vehicle. A huge thank you to Dave Dowd for going above and beyond on my new 2025 premium plus CX70! Definitely a 5 star experience

Mazda Towson was incredible to work with!

Mazda Towson was incredible to work with! Thank you Jenna for all you skills on the vehicle. A huge thank you to Dave Dowd for going above and beyond on my new 2025 premium plus CX70! Definitely a 5 star experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Show full review

I enjoyed my shopping experience with Heritage Mazda

I enjoyed my shopping experience with Heritage Mazda Towson. Matthew Hird was a very attentive and enthusiastic salesman and I was happy to work with him. The whole staff - sales and service - were polite and professional in helping me purchase a 2025 Mazda 3.

I enjoyed my shopping experience with Heritage Mazda

I enjoyed my shopping experience with Heritage Mazda Towson. Matthew Hird was a very attentive and enthusiastic salesman and I was happy to work with him. The whole staff - sales and service - were polite and professional in helping me purchase a 2025 Mazda 3.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Show full review

I brought my wife a 2017 Mazda, and Chris was a great

I brought my wife a 2017 Mazda, and Chris was a great salesperson. He was patience and helped with every aspect of the transaction. Thanks Chris

I brought my wife a 2017 Mazda, and Chris was a great

I brought my wife a 2017 Mazda, and Chris was a great salesperson. He was patience and helped with every aspect of the transaction. Thanks Chris

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review

James was very attentive and helpful!

James was very attentive and helpful! He was extremely knowledgeable and patient with our questions!

James was very attentive and helpful!

James was very attentive and helpful! He was extremely knowledgeable and patient with our questions!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review

Thank you Amin for your professionalism and great

Thank you Amin for your professionalism and great personality during the finance portion of our May 17, 2025 purchase of our new Mazda C-5. Normally signing a stack of car sales paperwork is tedious. However, you made it fun and that state-of-art, stylus operated, digitized desk top is AWESOME!

Thank you Amin for your professionalism and great

Thank you Amin for your professionalism and great personality during the finance portion of our May 17, 2025 purchase of our new Mazda C-5. Normally signing a stack of car sales paperwork is tedious. However, you made it fun and that state-of-art, stylus operated, digitized desk top is AWESOME!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

Show full review

Be Cautious — Shady Finance Tactics!

Be Cautious — Shady Finance Tactics! I recently purchased a car from this dealership. The car itself is fine, and the overall deal seemed great at first. However, my experience with their finance department was extremely disappointing and, in my opinion, unethical. During the financing process—right in the middle of signing paperwork—they told me I could only get approved for a lower interest rate (4–5% APR) if I purchased a $1,800 "interior insurance" package. This included a spray coating for the car’s paint and some car wash supplies. Otherwise, I was told I’d have to accept a much higher APR of 8–9%. I now know this is a highly questionable practice, and possibly illegal, as it essentially ties a loan approval rate to the purchase of unnecessary add-ons. I felt cornered and betrayed since this was only brought up during the final signing, when it was difficult to back out. Please be aware of this tactic and avoid falling for it. I strongly recommend being very cautious if you're considering buying a car from this dealership. Ask detailed questions about the financing terms before entering the finance office, and don’t hesitate to walk away if something feels off.

Be Cautious — Shady Finance Tactics!

Be Cautious — Shady Finance Tactics! I recently purchased a car from this dealership. The car itself is fine, and the overall deal seemed great at first. However, my experience with their finance department was extremely disappointing and, in my opinion, unethical. During the financing process—right in the middle of signing paperwork—they told me I could only get approved for a lower interest rate (4–5% APR) if I purchased a $1,800 "interior insurance" package. This included a spray coating for the car’s paint and some car wash supplies. Otherwise, I was told I’d have to accept a much higher APR of 8–9%. I now know this is a highly questionable practice, and possibly illegal, as it essentially ties a loan approval rate to the purchase of unnecessary add-ons. I felt cornered and betrayed since this was only brought up during the final signing, when it was difficult to back out. Please be aware of this tactic and avoid falling for it. I strongly recommend being very cautious if you're considering buying a car from this dealership. Ask detailed questions about the financing terms before entering the finance office, and don’t hesitate to walk away if something feels off.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
See all 1723 reviews