Heritage Mazda Towson

Found my dream car (Mazda Miata) via insurance related car buying service, got a great price and arranged to to test drive the next day. When I arrived... the car was ready to go. Bo took me through all the pertinent points of the vehicle and quickly helped me review financing and title options, Sarah got my financing paperwork together super efficiently and I was in and out within 90 minutes of agreeing to make the purchase. Everyone was super friendly, very helpful, and worked to make the process easy, no hassle, and enjoyable. They even gave me pizza when, a few hours later, I had to go back and get my prescription sunglasses that I forgot I???d left in my trade-in. The best, most efficient car buying experience I???ve had.

Bought a Mazda about 8 months ago. My salesman was Austin. Everything went smooth. Not high pressure, and he was very knowledgeable about the vehicle.... I am VERY happy with my car, and glad I made this choice. Went in for my 2nd service visit this weekend and everything went smooth. They were professional and respectful and that goes A LONG way. Keep it up guys.

The service I received at Heritage Mazda was remarkable. From the time I walked in the door looking to buy, to the time I walked out with the keys to a... car I love, I was treated with dignity and respect. They did not stop until I got the very best deal. They were personable, and genuine. Too often salespeople chase the sale and they lose the human connection. I was not just another sale, I was a person first. I appreciate all the hard work of Bo(sales), Garrett(finance), Doug(sales manager), Jody(internet manager), and Tony(finance). Thanks again everyone!

Prompt service. All staff friendly and helpful. Keep you informed. Nice waiting area. Will also give you a ride home and pick you up when your car is ready... if you prefer. Great customer service!

Fast what on time as requested! When I called for the appt I was able to bring it in the same day to my surprise!

This dealership lacks every bit of the term customer service. They make promises and fail to follow through. I will never use this dealership again and... I certainly warn everyone interested in buying a new or used Mazda to avoid this dealer at all cost.

I shopped several dealers in and out of state. Only one was upfront and not misleading. That was Heritage Mazda in Towson. I have a dislike of car salesmen... but can't say enough about Bo Hudson! Great down to earth guy who connects with the consumer!

Ben was a great sales rep. Did a first class job. Highly recommended and we drove an hour and a half. Well worth the drive

As usual, another smooth service visit to keep my 2016 Mazda CX-5 in top shape and under warranty, receiving outstanding mechanical workmanship. The only... change was my first contact with a most helpful and competent service advisor, Karl Cook - yet another reason to visit. Be sure to look on-line for service discount coupons, and register on-line for more offers and info by email, with your vehicle in their database. The website service scheduling feature gives you more flexibility and convenience.

Came to this location for repairs and couldn't have had a better experience. Mr. Jennings greeted us enthusiastically and was very professional! My car... was fixed quickly too. I would definitely return to this location because of the service provided by Mr. McManus.