ReviewsWrite a review
Chuck was awesome and very transparent in the process he worked with every step of the way! I honestly i didn’t think I would walk away with a great price and a great experience but thanks to the finance manager and chuck I was able to get a car. Thanks again guys!
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else.
Amber Tortoro excellent representative,great.
Excellent service every step of the way. Amber Tortello is an exceptional representative and goes out of her way to help. I have purchased 4 cars from Ziegler and would not go anywhere else.
Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business.
Excessive wait time for oil change
Made an appointment for 11:15 for a simple oils change and it took almost three and a half hours? The service writer did as much as he could and was extremely courteous. I understand you’re short staffed but it shouldn’t take three hours for an oil change!!
RUNNNN AWA FROM THIS DEALERSHIP 😵💫
I scheduled an oil change in person last week Saturday only to come to a 10:30am appointment to be told it was never scheduled. After that waited almost 4hrs for an oil change and filter. I called the service department and was spoken to rudely by Bill who never tried to find out if the part came and told “I don’t Know how much longer”🤷🏽♀️. He then tell me I have to talk to somebody in parts department?🤷🏽♀️ He transfers me to parts who transfer me to a different bill in another sept who also transfer me back to operator. Operator suggest she find out for me and placed me on hold. After being on hold she comes back to the line and says the part just arrived and that she spoke with Bill in the service department. I said ok can I confirm with Bill myself? She says yes no problem he just told me this information. I get transferred to Bill and he says he know both about a part arriving for my car😵💫😳🤦🏽♀️. TERRIBLE DEALERSHIP!!! Please don’t buy a car nor get a maintenance package “ITS COMPLETE GARBAGE”😳👎🏾. Not to mention they sold me a vehicle that was a total loss by an insurance company that was only worth $10,000 by appraisal after purchase. They sold a 2018 for $34,000🤦🏽♀️🥴
Chuck was the best to work with!! He was so helpful, knowledgeable, and kind. He made the process as painless as possible. Did everything he could to make it quick. He truly was a pleasure to work with. And would be the reason we would come back! But truly everyone at the dealership was wonderful!
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
Chuck at Ziegler made the process easy to work with. They also had the vehicle we were interested. They also held the vehicle for 24 hours so I could bring my wife to see the vehicle.
We are so happy that Chuck could help you out! We thank you for sharing your wonderful experience with us, and are so happy that you chose us as your vehicle dealership destination. We look forward to seeing you again soon! Welcome to the Zeigler Family!
Amber was awesome!
Was An awesome experience. Quick and fast without any hassle. Got exactly what i wanted. Happy birthday to my hubby thanks to Amber! He is one happy man
Thank you so much Jarrisa for your wonderful review! We are so happy that Amber could help you out! Happy Birthday to your husband!! We are so happy he was able to get the vehicle he wanted!! Drive safe & make many memories on the road ahead!
Good service center
Did a good job servicing the car and gave us a quote for extra work that was needed. Nice people to deal with and good communication. On top of that, the total ended up being slightly less than originally estimated, looked like the technician got it done faster than planned!
Thank you so much Shane for sharing your experience with us! We are so happy that you chose us to take care of your vehicles needs! We cannot wait to see you back again soon!
The best technician And very clean job
This is the right place to service your vehicle I would recommend to families and friends and to everybody using this dealer. Also I will thank you the service manager Richard and all technician they doing good clean job Thank you
Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers.
Lies, lies, lies!
The car I wanted to buy is listed at $22,750 at cars.com and has been for over a week, https://www.cars.com/vehicledetail/e73da894-e756-44e0-a7f4-3ca5635f5a9e/?aff=acqgeosem8&KNC=acqgeosem8&msclkid=a090f7e28fdb191b1c2f9467f7288409. It was listed as $22,784 by CarGurus and Ozzy Flores, Development consultant at Zeigler Chevrolet of Schaumburg, emailed me info about it, listing it as $22,784. Flores also sent me a trade-in estimate of between $11,600-$12,345. I drive a 2015 Chevy Volt with only about 38,000 miles and in very good shape. After various delays, miscommunications and no communications (I should have taken these as signs for what was to come), I drove from Madison, WI, to check,and probably buy, this car. That's 124 miles each way. I drove the car while the dealership checked mine. Then we sat to talk. The salesman, Chuck, informed me that the car's cost is about $27K + many thousands more in extended warantee, Lo-Jack, etc., none of which were things that I've asked for. I protested that it's listed at $22,500 and he denied it, then said this was a Black Friday thing, which I refuted, then just sent another guy to talk to me. He also informed me that they'd only give $8K for my car. I came expecting to have to pay about $11K but suddenly it was about $22K. The other guy came and insisted that all the stuff I haven't asked for is "deposit." I disagreed. Then Chuck came back with a new offer: Ta-Dum! I'll have to pay only $21K after the trade-in! I told him he didn't have a deal and left. 248 miles + gas cost + tolls + backache + a wasted day. This is outrageous. These guys lie to your face. They are scoundrels. Buyer beware, and certainly don't drive any length to find out what lies they have cooked for you.
Hello Esther, We greatly appreciate your reaching out, and letting us know about the situation. We are very sorry for any inconvenience. We pride ourselves on providing the best customer experience. That seems to not have happen in your situation, we would love a chance to resolve this situation with you. Please feel free to reach out to our general manager, Ken Montijo, at Kenmontijo@zeigler.com or 224-263-5006.