Reviews
Write a reviewService YES, sales NO
Based on my last experience puchasing a car, I wouldn't buy a matchbox car from this place. But I'm not here today to review the sales staff. I'm here to review the service department. They know how to treat their customers properly and with respect. Dave was awesome. He was very helpful when it came to my financial needs.
I'd give 0 stars if it were an option, so enjoy the one
I'd give 0 stars if it were an option, so enjoy the one star you didn't deserve Zeigler. I was looking for a Chevy Bolt online and couldn't find one anywhere. Then, by some miracle, I find one on a lot, and $1000 cheaper than MSRP! Too good to be true right? You'd be correct, but we're not quite there yet. I reached out, heard back from a sales rep, and set up an appointment to look at the vehicle that evening. I live about an hour and a half from the dealership, so had to go quite far out of my way to see this bolt. We get there, take the car for a test drive and I'm really liking the car. Everything is going well. Then, the first salesman goes into the back and grabs Ole' Slick (pretty sure his name was Jim). Slick is a cliche car salesman from years gone by. He starts fast talking us, telling us all the "upgrades" and "perks" he's added to this bad boy, looking at my dad the entire time he's speaking. Suddenly, the car that was $1000 below MSRP was $3000 dollars above and he wanted me to thank him for it. Supposedly, he had a buyer ready to buy it at that price the next morning, but I doubt that was true based on the look on his face when I said I wasn't going to pay that price. His explanation for why the vehicle was listed $1000 below MSRP was that "it's the law to include various student and veteran discounts in the price when listing a car". Never seen that anywhere else but okay Slick. Don't waste your time with this place, pure bait and switch.
Great experience
Treated me fair and with respect throughout the whole process of buying my Chevy Silverado. Would highly recommend if you’re looking for a Chevy. They even accepted my gm family discount which no other dealer would honor!
Friendly, but loses coupons
Been going here since I bought my car from them in 2015. They are always very friendly and never treat me like a dumb woman. The only complaint I have is with using coupons. You are required to give the coupon before service but twice now when I go to check out the coupon has not been applied. If the service managers can't keep track of the coupons and apply them when finishing up the job they should allow the customers to present them to the cashier at time of check out.
Great Woman-Friendly Auto Repair Shop
As a woman bringing her car in for repairs, this is the only place I go. I feel they tell me straight up what's wrong with my car. They don't engage in the tactic of trying to tell me my car is going to explode as soon as I drive off if I don't get everything wrong with my car fixed right now. They very clearly tell my what needs to get fixed ASAP and what we should keep an eye on say at the next oil change. I also appreciate that they are willing to drive you to the nearby mall or restaurant while you wait for longer repairs.
the day I got my oil changed everything went well.
The staff was friendly and took care of me right away, the waiting area is nice, clean they have coffee, soda and cold water free wifi and a T.V. comfortable seating and an area for kids to play, they got my truck done in a timely manner.
Good service
Took my Traverse in for its first oil change and tire rotation. Online scheduling was super easy and they sent plenty of reminders. Service was done in about the time expected (a little over an hour). Very professional service dept
Maintenance
The staff is always friendly and keeps me updated on all my car needs highly recommend they take good care of your maintenance on your car
Car shopping experience was great highly recommend
My sales person Penny was very perfectional and honest. I highly recommend her she got me in an suv I always wanted best shopping experience ever.
Ziegler Chevrolet in Schaumburg Illinois.great sta
Jason and the entire staff were great. They took the time to listen and to help make the car buying experience easier. Thank you very much.