Sheehy Ford of Warrenton

4pm appointment for a routine 7.5 k service. They finished at 7:15pm. Not good. Said they did not have enough people. Then do not make the appointment!!

Do not try to call to schedule any service for your vehicle. You get transferred to an 800 number & stay on hold for 10 minutes. When you call back & ask... for a supervisor they transfer you to another voicemail. Terrible customer service!!

I was doing a nationwide search for the perfect mustang and finally found it pop up at Sheehy Ford Warrenton. I inquired about it through the website... and got a very prompt response from Gary Stiles. I asked for him to personally look the car over very close and describe even the smallest blemish. He said he couldn't find any and video called me to show me the car as best he could. I took a chance and bought a plane ticket to check it out and the car was exactly as he had described it. He picked me up from the airport and had me on the road driving home within 2 hours of landing in DC. I would describe this as a very straightforward car purchasing experience - no pageantry but also no unpleasant surprises. Gary was very pleasant and the whole thing went exactly as advertised. I would buy from them again without hesitation, even though I live 700 miles away!

Buyer beware - that price you negotiated with your salesperson is not your price. When you get into Financing, make sure you are talking about the same... car (VIN switched on me at the time of financing, resulting in a higher priced car). Also, the pen and paper routine is a like a magician's ball and cup - keep an eagle eye on that guy! And don't let them force upcharges on you 'in order to get a better rate'. I walked out. I thought the games were over with 'no haggle pricing', but they only moved it to another room. Disgusting.

Buyer beware! My wife and i bought a Explorer on Saturday from Sheehy of Warrenton. The explorer is great but we have a few issues with the sale. During... the test drive we were unable to try the park assist because the sales man said "sorry but we don't do that here". At the time i said no problem but after we bought it we still don't know how to use it. Granted before we left he did ask if we had any questions but at the time we felt we couldn't use it the first time why ask again. The main reason for the one star review is the Finance department, Luis Chavez. This guy is a smooth talker and will tell you anything you want to hear to get you to sign. We were well above the requirements for tier 0 financing, which is excellent credit, so you would think they wouldn't play games and give us the best rate.....nope. They originally gave us 7.5% and said its Ford Credits fault because that's the number they gave him. He also said the rates have gone up since i bought my work vehicle 6 months ago at 5.5% (business loans are always higher then personal but rates also do not go up that much in a 6 month time). After a while of going back and forth he said he would "make a phone call Monday" and get it to 6.5% and we could sign the paperwork now. The next day i called Ford Credit to see why the rates were so high. They said they do not control the rate and you have to negotiate with the dealer. So basically, Ford Credit gives them a baseline interest rate and the dealer will add onto that rate as they see fit. Do yourself a favor if you want a Ford, go somewhere else to get it! You will save a ton!

Buyer beware! My wife and i bought a Explorer on Saturday from Sheehy of Warrenton. The explorer is great but we have a few issues with the sale. During... the test drive we were unable to try the park assist because the sales man said "sorry but we don't do that here". At the time i said no problem but after we bought it we still don't know how to use it. Granted before we left he did ask if we had any questions but at the time we felt we couldn't use it the first time why ask again. The main reason for the one star review is the Finance department, Luis Chavez. This guy is a smooth talker and will tell you anything you want to hear to get you to sign. We were well above the requirements for tier 0 financing, which is excellent credit, so you would think they wouldn't play games and give us the best rate.....nope. They originally gave us 7.5% and said its Ford Credits fault because that's the number they gave him. He also said the rates have gone up since i bought my work vehicle 6 months ago at 5.5% (business loans are always higher then personal but rates also do not go up that much in a 6 month time). After a while of going back and forth he said he would "make a phone call Monday" and get it to 6.5% and we could sign the paperwork now. The next day i called Ford Credit to see why the rates were so high. They said they do not control the rate and you have to negotiate with the dealer. So basically, Ford Credit gives them a baseline interest rate and the dealer will add onto that rate as they see fit. Do yourself a favor if you want a Ford, go somewhere else to get it! You will save a ton!

AVOID THIS DEALERSHIP!!! Save yourself the grief and headache! avoid avoid avoid avoid avoid avoid! The most dishonest people I've met at a dealership.... Only thing there good as is the bait and switch ! Once you drive away they forget who you are!!!

I received a quote to have the Spark Plugs replaced on our 2010 Ford Escape and also ask how much additional to replace the Valve Cover Gasket since they... could get that done easy while doing the Plugs. They quoted me 450.00 for the job which seem to be a good rate considering the Labor. I make my appt. And dropped the Vehicle as planned. One hour later they called and said, they mis quoted and now it was going to cost 950.00 because they priced it wrong and didnt understand the scope of work...REALLY!! Never again will I go back..Bad customer service and poor experince#

Great service nice salesmen got me the car I wanted in the time frame I wanted and got a better deal then what I thought

I had initially been email with Jason, but when my wife and I went into Sheehy, we met with Gary Stiles. Even though it was later in the evening, Gary... took his time and listened to us, walked us through what our different options were, and found us the right truck based on our requirements. Gary applied no pressure and made the whole buying experience enjoyable. We'll definitely go back to Sheehy and I will recommend them to our friends. Luis in Finance was also very helpful and had us in and out quickly. That was much appreciated.