Gabriel/Jordan Buick GMC

Bought my 2019 Canyon at Gabriel Jordan. Excellent sales experience. I always take my vehicle there for service, but at Gabriel Jordan in Kilgore, the service goes above and beyond. I took my truck to another place for a front end alignment check (Gabriel Jordan doesn't do Front End work) and the other place tried to upsell me on more than $250 of service saying it was recommended maintenance based on mileage. I declined then emailed Chris, Fixed Operations Director at Gabriel Jordan with the other company's recommendations. Chris assured me I was many miles away from needing either service as I suspected. I am thankful I can rely on Gabriel Jordan for honesty and integrity. That's why I rely on them for all my car needs.

Customer service was a plus and everyone was friendly and helpful. Fast service of my car and it was a nice surprise that it was washed and vacumed. Thank you ?

I was highly impressed with Adam Richardson-GABRIEL/JORDAN BUICK GMC KILGORE-SERVICE DEPARTMENT. I have a 2021 GMC YUKON DENALI, I had an issue with a lane assist alert Left Driver Side Mirror. I have been trying to get it fixed since October 2021 and took it to a local Dealership-ORR Longview in the town I reside, I kept getting the run around leaving my vehicle to get fixed 4 times & even without it for a week never was getting fixed and poor communication customer service. Such a long story...However, Kilgore-GMC Service Department was recommended by someone else. The moment I spoke with Mr. Adam Richardson we made the appointment he would call me every day with a follow-up on how things were going, my vehicle was fixed in 2 days. EXCELLENT EXCELLENT CUSTOMER SERVICE!!! I will go back there for all my service needs and maintenance. Job WELL DONE. THANK YOU, ADAM RICHARDSON AND YOUR ENTIRE TEAM.

Very disappointed that the Service Manager would not Assist in my Bedcover Issues. I went further to reach out to Tim Capps but he would not Respond as well. I finally made my Complaint made to GMC. I will wait. It broke this Summer. If no Response a Lawyer will.

satisfied with the service and staff and performance

I enjoyed the experience but really did not like the way Chrystal handled it. Basically, Chrystal just wanted to take your money and get her big commission an move on. I will not be purchasing another future vehicle for Gabriel Jordan in Kilgore.

The people were friendly yet to the point and my service was taken care of in a very reasonable amount of time.

Des 4th 2020 called they. Said they had 2012 GMC TERRAIN I told them I was leaving Shreveport la the sale lady to me she would pull it to the back When I arrived she told me they sold it OUT from under me she showed me Hyundai veracurze and before I purchase it I told her back tires were bad and needed replaced also raised hood the struts were bad. They said they did safety check it passed all they did was change oil. They LIE JUST TO GET YOU THERE AND GET YOUR MONEY NEVER AT ANY. OTHER DEALERSHIP HAVE BEEN TREATED SO BAD ! THESE BUY HERE PAY HERE DEALERSHIP THEY TREAT YOU BETTER!GABRIEL/ JORDAN KILGORE TEXAS RIPP OFF CONARTIST. SALES PERSON NAME WAS KRYSTEL GREEN TURN THEM IN TO EAST TEXAS BBB AND GMC CORPORATE!

Always such a friendly staff. The service department caught bad tires that did not have the wear on them that was promised at the tire center where purchased. They are aware, my vehicle is my "office on wheels" and I felt very fortunate to have them watching out for my welfare.

I Recommend Chrystal Green for your auto needs! She was very helpful and kept me informed every step of the way. One stop shop! Thank you Chrystal