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(283 reviews)

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Good People

So easy to work with and a no pressure sales experience. I bought a 2019 Denali HD. They were very fair on the proce and also generous on my tradei in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Tritonspier, it was great to see you again! Thanks for the kind words and for shopping with Chuck Pinson and Gabriel/Jordan Buick GMC! ~ Tim C

Friendly and Fast

Chuck was just so helpful with every thing I asked he answered all my questions. I would definitely continue my business with him. Thanks for everything Gabriel Jordan you definitely will have my business

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Rosstrucking, Thanks for the great words! We are excited to have you in the family! Happy Trails, my friend! ~ Tim C

Above and Beyond to get exactly the truck I wanted

Decided to buy a GMC Canyon in mid-2018. Discovered some of the safety features I really wanted were unavailable on that year model. Had shopped with several dealerships but Gabriel Jordan was the only one that offered to special order me a 2019 Canyon exactly to my specifications and at a competitive price to boot. The special order came off the line in record time (about 4 weeks) but GM had transportation problems (no fault of Gabriel Jordan) and my truck was "stuck" in St. Louis, MO. Gabriel Jordan sales and management (Chuck Pinson and Tim Capps) decided it had been too long and at the expense of Gabriel Jordan sent a transport to pick up my truck. It arrived exactly to my specifications and I am so happy with it. Chuck Pinson my sales rep was very understanding when I called to check on delivery. He kept me informed as we waited. Tim Capps (Dealer Principal) was involved in the process every step of the way. Both made me feel like a special customer throughout the entire sales and delivery process. I really appreciate the extra effort put forth by the entire Gabriel Jordan team: Tim, Chuck, Chris, Paula, and Danny. All have gone above and beyond to provide me with outstanding customer service for many years. I am happy to be a customer and to have the opportunity to let others know what a great dealership we have right here in Kilgore, TX.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Al, I cannot express in words the gratitude I have for you. You have always been an incredible supporter of Gabriel/Jordan Buick GMC and our staff. You have a special place in our heart and always will. May your 2019 Canyon lead you flawlessly down the trail for many miles... just don't forget to stop by from time to time! ~ Tim C

Very helpful

Ken Elmore provided excellent customer service very knowledgeable and made our shopping experience very easy. Thank you for taking the time to explain everuthing... We will return to make another purchase....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Christie-01! Thank you for taking the time to say so many nice things about Ken and Gabriel/Jordan Buick GMC. We look forward to seeing you soom! Merry Christmas! ~ Tim C

AMAZING WITH EVERY ASPECT

Ken Elmore is an amazing salesman.... Great customer service skills. Very pleased with every aspect of my buying experience!!!! We will be repeat customer. Thankyou

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Your words are so kind. Thank you for choosing Ken, Andy and the Gabriel/Jordan Buick GMC team. We are excited to have you as a part of our family. ~ Tim C

Great place to do business

What a great experience I had, they treated me so well. They didn’t try to make me buy something I didn’t want, they also respected my budget and what I wanted to spend. I will definitely be doing business with them from now on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wow! What a great story! Thank you so very much. We certainly appreciate you and your kind words! ~ Tim C

2012 cadillac

Very friendly staff look forward to doing more business with them in the future fast and easy purchase of my vehicle highly recommend them if your looking for a car to purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks, Jesus! You are the best! ~ Tim C

Awesomw service

Best service experience I have ever had anywhere!!! Hands down the best anywhere!!! If you need same day repairs performed this sis the place to go!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Awww... you make us blush! Thanks for the great story and choosing Gabriel/Jordan Buick GMC! You are the best! ~ Tim C

Great service department

Gabriel Jordan is absolutely amazing, from the sales department to the service department. Gabriel Jordan will always be my favorite place for sales and service. Great job everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
Dealer response

Thank you so much, Dvotnte!!! We are proud to be your dealer! ~ Tim C

Service with a smile

Friendly service manager who is always ready to take care of my service needs. The vehicle was ready when promised and had even been washed. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Thank you, Billie! We are always proud to serve you! ~ Tim C