Reviews
Fantastic
Three generations of my family have always purchased from klabens! Fantastic employees and solid reliable vehicles.... their custom service always exceeds my expectations!! Buying here is a family tradition !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience, better car
Klaben Ford is always a great experience when I need a car. My wife’s car was hitting that point where it wasn’t going to be worth it to keep repairing. Gary James was able to take our budget and our needs and turn it into a fantastic car, better than we could find and any other dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The Key to the Success of Klaben Ford.
In my opinion, the key to the success of Klaben Ford in Warren, Ohio is because of two men. Mike Urbaania and Mr. Klaben himself have always shown respect and concern to my son and myself when we have dealt with that particular dealership. A few months ago, I had registered my disatisfaction over a recall issue. Mike Urbania called me called me and asked that I bring my Ford Escape back to the service center. When I arrived Urbania and Mr. Klaben were waiting for me and the situation was quickly rectified. I was even loaned a very good vehicle to drive to work and back that day. I have purchased two vehicles at Klaben Ford and I intend to do further business with Mike Urbania and Mr. Klaben in the near future.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quick and easy also I got my car for a good rate
I bought my first car at the age of 21 there everyone took me seriously thank you mike for making the whole thing a quick and easy process
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very friendly, not pushy
John Repula is a very friendly salesman who won’t push you into a deal you’re unable to afford or unwilling to go into. Everyone at the dealership was very friendly and hospitable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great truck buying experience
I am 66 years old and have purchased numerous new vehicles over the years. This was my first time shopping at Klaben in Warren. My salesman (Chuck) and the owner (Michael) were great to deal with. No high pressure tactics at all. This was by far the best new car buying experience I have ever been involved in. I would highly recommend new car shoppers to give them a look.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
2018 Ford Escape
Mike Urbania did a great job in getting back to me in a timely manner. His offer was outstanding. The whole process was painless. I will always go back to Mike.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience!
Want to say "Thank you " to Jim Valesky. He gave my wife and I the best sales experience we have ever had. The whole process was easy and fantastic!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mike Urbania
Mike was totally awesome. I love this dealership and I love my F150. The customer service here is the best. I will come back to this dealership to get another Ford in the future. Thank you Mike!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
What a nice Dealership
I would like to thank Jim Valesky what a great person. He made the purchase of my Ford Fusion so easy. Thanks again Jim I love my Ford Fusion
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car