Open Road BMW of Newton

2.7 out of 5 2.7

Reviews

2.7 out of 5 2.7
30 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 22, 2019

    Great car buying experience ever had. Great staff. People who we worked with are the great knowledgeable persons to deal with. Jared, Derrick, Eli and... Pedro are the staff I can suggest. Professional approach. No pressure experience. Refer to anyone who wants to go with BMW.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    June 3, 2019

    I purchased a used car that was still under warranty. Before I could even pickup the car it had to go into the shop. Upon picking up my car, the tire light... cane on the second day. I went In for service where they told me it’s unsafe to patch a run flat tire- looked and my tires and said everything was fine. Now I’ve been forced to add air to my tire once a week until the day I was drying with my 1 year old baby and husband and the tire blew. Come to find out the tire was actually patched twice and really was so unsafe for me to have been driving let alone with a baby in the car. I was so scared and hysterical, when the tire blew it almost caused me to go into the guard rail on the highway. After multiple attempts of calling my sales person and even the manager - I got no where. They would all just ignore my calls and no one ever called me back. This is my third BMW because of the safety it provides for my family but it will be the last one I ever purchase from this dealership. For a measly $300 they risked not only my life but my entire families and lied to me that my tires were fine and than didn’t even have the common courtesy to call and speak with me. Very disappointed- I’m not going to let this go- I’m going to do my best to get in touch with someone at bmw that might actually care about their customers and let them know bmw of newton is releasing unsafe cars and lying to their customers. Hopefully someone can stop this before it costs someone their life.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • August 12, 2015

    my experience has been astounding. Nice friendly staff, good prices, accommodating and above all smiling faces. Thank you so much guys.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 29, 2019

    I had a new BMW 2019 X5 I had very good experience here. They do excellent job for me. I checked every BMW dealer but this one is best. Nice people, nice... customer service and BEST PRICE!!(which is most important )

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 27, 2019

    I leased from this dealership. After 8,000 miles was told I needed 4 new tires. Instead of helping me, the GM tried to blame me. He was so rude and actually... yelled at me. Do yourself a favor and stay away from this place!

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 30, 2019

    Since my review on their site doesn't show, I'll post one here. This dealership with the exception of Jared, Victoria, Heather and Dennis needs a completely... new staff. The GM doesn't seem to care too much of his staffing and their inability to work with customers in a professional manner. In the month of my purchase of a used vehicle, many things went wrong and were not spoken about. Bad thermostat, dents, bad water pump, dry rotted tires, a rag in the air filter box, horrible brakes, radiator leaks, a missing $300 key, the list can go on. I've left emails, messages, and called multiple times to no avail. Instead of taking care of the vehicle like their warranty said, I was given a "break" where I would pay $1100 for an error on their part. I had to fight tooth and nail to make this dealership take care of issues that should've been resolved before the purchase. The service written on paper was not actually the service done i.e. faulty horn (I found a fuse with a copper wire wrapped around it) was never checked. So called topping up of fluids not done. There's just too much to describe, I suggest everybody stay away from this sorry excuse of a dealership. Find a place that will usher professional customer service and take care of their errors.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    December 7, 2018

    Purchased a 2013 BMW X5. The sales rep was very knowledable. My experience with this dealer is a mixed one. When I purchased I didn’t see any indication... that it was an “as is” vehicle but got treated as if it was. If I had known that the suv only came with one key and a replacement key cost 500.00 I would have walked away. The parking brake malfunction on the 2nd day two of ownership and they offered to split the cost which they quoted to be 3100.00. I recommend the dealer but be prepared. The prices are excellent but you get what you pay for. BMW is a very expensive vehicle to maintain.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    June 2, 2018

    I went for a oil change and the try to charge me 200 more for the oil plug. When i know that the plug was good. I will not recomend this place for service... they will try to charge or find problems that does not exits to charge you more...

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 18, 2017

    It was great car buying experience. Honest and courteous staff. Heather and Derek Thank you

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 4.0 out of 5
    July 20, 2017

    I wanted to purchase a vehicle and when I finally got a chance to speak to someone the sales rep was honest and the car had some issues and I didnt get... the car.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
View More Reviews