#1 Cochran Buick GMC Robinson

I received great care and attention for my purchase of a used pickup from #1 Cochran. Mike took great care of me and was able to work with my busy schedule!

Avoid this dealership.The service department is deplorable. Information was falsified on my paperwork. They said an issue was discussed with me, therefore, the service was not performed. I had no idea there was an issue until I read the paperwork and confronted the tech who stated that he spoke with me. What a liar!

I received excellent customer service in the service department at #1 Cochran Buick GMC Robinson. There has never really been a time when I didn't receive excellent customer service. I've been a loyal customer for many years. Everyone I came in contact with was professional and treated me respectfully; and likewise. My car got inspected and needed brakes and a few other things and the van took me to the mall to shop instead of sitting there. The van is a huge convenience to me as I don't have anyone that can pick me up or drop me off. The van driver was very courteous to me also.

Clean, quick and excellent service. Thank you Saturday morning team.

Unfortunately they know nothing of meeting and/or exceeding customer expectations. Not very professional. I submitted an edited Inquiry with confirmation of contract on a specific vehicle that they had listed on Cars.com. Samantha responded and I honestly believe she has not been trained on how to go the extra step and read an inquiry which has been edited or with attachments. After I emailed several times a Sales Manager named Joe called, all of my contacts with this dealership had been via email, should be simple to interpret that was my preferred method of contact. I got ahold of the dealership and emailed Samantha more times requesting Joe to email me. His only voicemail he declared I was looking at the wrong vehicle for that price. I emailed in black and white their add with the car, exact mileage, make, model and advertised price. Next thing I know it is SOLD. Well know wonder, must have went to a friend or inside member as they ignored me completely. Never trust this outfit as they are cherry pickers.

I submitted an Inquiry about a Buick they had advertised on cars.com. In the inquiry I even stated in black and white that I would take the car for the advertised price. Samantha responded without ever doing the 2nd step and viewing my comments in the inquiry. I emailed her repeatably with no answer, I take it she did forward to a sales manager named Joe. He tried calling me after several communications from me by email; hence, my preferred method of contact but that was evidently never acknowledged. I screen shotted the price on cars.com and emailed it to the dealership as Joe, in his voicemail, stated I must be looking at the wrong car. 2 days and no response, called dealership, left message twice for Joe to email me, emailed Samantha twice more telling her to forward to Joe and have him email me. Never happened. No customer service here at all ! Samantha not trained how to read all if inquiries. Joe does not meet customer expectations.

CAUTION: Inept service technicians. Took my 2017 Terrain in on 8/4/22 for a front end vibration issue. On 8/5/2022 was told it was the rear wheel bearings. Should have been $100 deductible. Ended up being $360 because the mechanice could not get the sensor out of the hub. Was informed it HAD to be replaced, not covered under extended waranty on 08/09/2022. Arrived to pick it up, sound system is not working. Did not even pull it off the lot, went back on Wed 8/10/22 to complain. Mechanics looked at it again and diagnosed the radio had mysteriously "gone bad" and it would be another $100 deductible. After a tense phone call later the deductible was waived, good. Not really as the radio they ordered was lost in shipment with no expected date of delivery. Picked up the truck on 8/13/22, the bettery was dead. After an inept attempt to use a portable starting device, the vehicle finally started and the radio was working. Maechanic had no idea why. Driving the vehicle home I discovered the problem I paid $360 to remedy was still a problem! Did not fix what I took it in for, overcharged for parts I possibly did not need, almost charged for part I deffinately did not need, 10 days without my truck. Inept from begginging to end.

CAUTION: Inept service technicians. Took my 2017 Terrain in on 8/4/22 for a front end vibration issue. On 8/5/2022 was told it was the rear wheel bearings. Should have been $100 deductible. Ended up being $360 because the mechanice could not get the sensor out of the hub. Was informed it HAD to be replaced, not covered under extended waranty on 08/09/2022. Arrived to pick it up, sound system is not working. Did not even pull it off the lot, went back on Wed 8/10/22 to complain. Mechanics looked at it again and diagnosed the radio had mysteriously "gone bad" and it would be another $100 deductible. After a tense phone call later the deductible was waived, good. Not really as the radio they ordered was lost in shipment with no expected date of delivery. Picked up the truck on 8/13/22, the bettery was dead. After an inept attempt to use a portable starting device, the vehicle finally started and the radio was working. Maechanic had no idea why. Driving the vehicle home I discovered the problem I paid $360 to remedy was still a problem! Did not fix what I took it in for, overcharged for parts I possibly did not need, almost charged for part I deffinately did not need, 10 days without my truck. Inept from begginging to end.

Great service! 4 ladies on a road trip who needed fast service. Very accommodating and helpful. Got us back on the road.

Hello, the service rep was good and my courtesy shuttle man Tom was phenomenal today, but walked past my original salesman from last july twice, not a smile nod or any gesture and come to think of it he never helped me set up my insurance from geico that he promised…must be nice. Also garage did not wash car after oil change, this is not good, it takes 10 minutes and when i take my other car to ronald lewis they always wash it. Be well! J