Reviews
1 Cochran Of Robinson Township
Always a good experience service & sales tops !!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your business and for taking the time to leave feedback on your visit. We really appreciate it.
Great, friendly service
We recently purchased a new GMC Acadia through #1 Cochran during this Holiday's busiest shopping week. The staff was quick and helpful and the transaction went very smooth for the amount of customers coming in and out. Our kids were welcomed by all staff. Nate took time to show us many different options along with the sales manager Matt doing everything they could to get us into the vehicle we wanted. I was a returning lease customer from another dealership and it was easy to see that we made the right choice in changing our business over to them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for choosing our dealership. We appreciate your business and hope you enjoy the new Acadia!
Great Car Buying Experience
My salesman was extremely helpful with finding the exact vehicle I wanted. He was always communicating updates and made the process painless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy to hear you had a pleasant visit to our dealership and look forward to serving you again.
overall very good experience
Steve went above and beyond to locate the type of Terrain I wanted.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It was our pleasure to serve you. Thank you for your feedback.
Great Service
Always great service at #1 Cochran, Great Service Team
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your business. It is our pleasure to serve you.
Oil Change
Everything was done on time and efficiently. Staff was professional and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy to have served you. Thank you for your business.
Prompt correction of bill
There was some confusion about the dealership's free inspection with a paid emission inspection policy. I was charged for the exempt emission inspection even though Butler County does not require one. When I mentioned this in my initial survey, the service manager immediately contacted me, explained why there was this confusion (that the paid emission requirement is only for counties the require one), and refunded my payment in full. I was very happy how the dealership handled a misunderstanding in a professional and prompt manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us. We appreciate your business and look forward to serving you again.
Great Service, Clean Facilities
I was greeted by the service manager when arrived in a professional manner, and all my service needs were handled expediently.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback. It was truly our pleasure to serve you.
Low key, friendly sales people.
The most pleasant car buying experience we've ever had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so pleased to hear you had an enjoyable visit to our Buick GMC dealership. It was truly our pleasure to serve you.
Exceptional service
Ian was superb in assisting me with the scheduling and the eventual handling of the servicing aspects. Kudos to you for adept handling and keep up the good work. Thank you, RP
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing us to service your vehicle needs. It was truly our pleasure.