#1 Cochran Kia Robinson

* If I could give this review a 0 star rating I would * My experience with the service department in Robinson was horrible with absolutely no communication! I dropped my car off on a Tuesday morning with a check engine light and an unusual sound when braking. I explained my car had recently been inspected and was assured it was not my brakes. No check-in call Tuesday or Wednesday to say anything about my vehicle. After trying to call numerous in the past 2 days with no response, my husband & I stopped in Thursday to see what was happening. I was reassured they were working with "Kia Engineering" as they were able to reproduce the sound, but didn't know what it was. Nick, the service manager, gave us his cell number and said we could check in personally with him. We also asked about the check engine light and Nick said, "it is not our policy to start throwing parts at cars to get an engine light resolved." He assured us they were working with KIA Engineering and thought the check engine light may be tied to my initial complaint. The only time we got a return call was the following week, explaining that our car needed a battery. Why did it take over a week to let us know my car needed a battery? My car is 2 years old and covered under warranty. No loaner was offered as they said, "all the loaners were out and I don't know when any will be returned." They had no answers or even an update about how things were going with KIA Engineering. We even texted Nick multiple times with no response from him (so much for having his cell phone). Every time we stopped in there, there were a line of in-takes for service. They are only interested in making $$$ doing simple repairs. I picked up my car the following Thursday (9 days after dropping it off) with no resolution. I even decided to get a battery elsewhere and they didn't care at all. They were very glad to be done with my car and couldn't care less if the problem was fixed. I love my KIA, but would NEVER buy a vehicle from Robinson again. I would caution others to buy or get any type of service from this dealership as well. The lack of customer service was a disgrace.

DO NOT BUY A KIA OR HAVE SERVICE DONE AT THIS LOCATION…I have experienced it first hand. If I prevent just 1 person buying a Kia and or using this service center I can live the rest of my life knowing I’ve done a good deed. Buying a Kia - Kia’s are known for their oil consumption and engine problems. Go on google and type in “Kia engine issues” or “Kia Oil consumption”. Look up TSB ENG222. They acknowledge that they consider it “acceptable” to burn 1qt per 1,000 miles. You will not get 5,000 miles out of an oil change. The car will sputter, shake, and fail. You will stop at an auto parts store and constantly spend 30 dollars to top off your oil. Save yourself heartache, money, and time. Buy a Honda, Toyota, or Ford. This service center. Where do I even begin. My husband tried to start oil consumption tests repeatedly. Every time he was met with “don’t waste your time, they are practically impossible to beat. You have to burn >1000 miles.” They will mislead you and blame it on spark plugs, small oil leakage, or anything that they can push until you are out of warranty and out of their hair. Go to a local mechanic build a relationship, and use them. Going to a Kia service center DOES NOT earn you any good will. Please google those terms I listed above before test driving or using this service center. Clearly not. It leads to a 10,000 dollar engine replacement, no car, and absolute misery

They overcharge heavily for the work and did it without my consent. I came in with a service light on and they charge for wiper blades? I did not ask for that at all. Bad service.

They never did get back to me with the price of all a few times and still didn't get a price

As we saw and they stated only 1 pymt left. Get a bill w/2 pymts. Manager won't return calls. They took the car, should pay last pymt. They owned it not us.

Always been treated well. Honest and professional employees. Not much more you can ask for.

I do not recommend that you take your car to #1 Cochran Kia service for any moderately complicated service, especially anything taking longer than a day. Communication with the service department is terrible, bordering on non-existent, with an inability to contact a service advisor or receive a call back after numerous attempts over multiple days. If your specific service advisor is unavailable, other service advisors have no ability to tell you anything about the car and will refuse to return the car to you. If you must use this service department, I encourage you to rigorously document every interaction. If you engage with their answering service, request that you be CCed on any email. My car was having 12V battery system issues, so I made an appointment a month in advance and dropped the car off for four full business days (and two Saturdays). My suspicion is that my car was not looked at at all during this time. When I called to have the car moved for immediate pickup, they quickly rushed a diagnosis that seemingly involved opening the hood (to jump the car) and then opening the fuse box where they saw a dashcam wire. At that point, they were able to bill for two hours of diagnosis with only the suggestion to unplug the dashcam and no information about if the battery needed to be replaced. My purchasing experience a year before (from Dawn Wilson) was wonderful and I recommend her specifically, but I cannot recommend the service department.

It's unfortunate when once great dealerships go bad. I've purchased 3 used vehicles from different Cochran dealerships over the past 2 years, spending well over $50,000. The first indication of things going downhill was when I purchased a $25,000 used Chevy Colorado last year. No one mentioned that the vehicle had been in an accident until the paperwork was being signed. The finance person slipped a Carfax report in to be signed near the end of the process. As we all know, at that point in the several hour process, you just want to get out of there and go home. Very deceptive practice. My latest purchase was for my daughter, a 2016 Jeep Cherokee Limited. Admittedly, I purchased this as is, expecting everything to work properly as that is the sole reason for paying a higher price from a dealership. Sadly, in just over 50 days from purchase, odd electrical issues started with dash lights flickering, the stereo not turning on then turning on unexpectantly, the air conditioner attempting to blow but no air comes out then starts working again randomly, and hard starting. I contacted my sales person and was told that I would be charged $180 to run a diagnostic. What? I would be charged to have a diagnostic run on a fairly recent purchase from the dealership I've been loyal to? My sales person tells me that he went to the GM and was told that there was nothing they could do for me. He then promised to have the GM contact me. It's been over a week with me leaving voicemail messages for my sales person and I've heard nothing from him or the GM. Sadly, I won't be buying from this organization again.

Not great. Kia seems to have a bunch of their motors blowing up on older vans/suvs. It also seems like maybe Kia corporate and the dealerships are at odds with each other or what to do about it and who should pay. I have an older Kia 2015 and I received a warranty notice about a coolant leak. I happen to have a coolant leak so I though, awesome it will be looked at quickly and at no charge to see if my coolant leak is the one covered in the warranty. The whole process stunk. I had to wait two weeks to get fit in to have an appointment. When I show up they try to convince me I have to pay $180 to have them look at it. I tell them it's not what the paper says. They say owell. I call corporate and they give me a case number and tell me not to pay for anything. At that point the service guys stopped being nice, or even looking me in the eye. This was supposed to be done why I wait. After the call to corporate now it's going to be two weeks, no loaners, no real estimates on when they might have a chance to look it. So I had to go back and pick the car up, they didn't do anything in the 24 hours plus they had it there. I can see my car sitting there. Still no eye contact, still weird. They are taking a long time to get me my keys. I ask someone, they say they are trying to find my keys. After about 5 mins of waiting around I bust out my phone and use the airtag on the keys to locate them. Right around the corner, out of sight, the other guy is sitting down talking to someone holding my keys. Once they see me, surprise, they found my keys. I don't think the guys there are terrible. I think Kia makes not great cars, they are breaking in mass, and the guys just can't keep up. Also, once you stand up for yourself or call corporate to get help, you might as well go somewhere else. At that point they are not going to help you with anything.

I rarely leave reviews but in this case I feel a moral obligation. From my experience with purchasing a new vehicle, it is my perspective that Cochran uses deceptive sales practices which I believe to be unethical. They then show little to no care or regard for the customer post sale. I have voiced my grievances and given ample opportunity for a response, but the manager will not even reply to VMs or emails. This has been my only negative experience in 30+ years of buying vehicles. I caution all to NOT purchase from Cochran. The deal you think you are getting may not be what it seems or worth it. Highly advise going elsewhere.