#1 Cochran Kia Robinson

Took my car to the service department today for the front end shaking when accelerating. Scheduled online for warrenty work. I recieved a call from Mike, who informed me that I "need tires and an alignment." I told them I would get them elsewhere but that didn't explain why the front end ONLY shakes when accelerating. After informing Mike that I would be getting the tires/alignment elsewhere he told me I owed $210 as a diagnostic fee. I never once was notified of any diagnostic fee and would not have agreed to the service if that was the case. He was very firm that I MUST pay the fee to get my car back and stated "My employees do not work for free." I called back and provided Mike with Pennsylvania Law, Chapter 37 Pa. Code 301.5 that States an "automotive shop cannot charge you a diagnostic fee if they did not make you aware of it before hand." Mike then stated "Mam, come get your car off of my lot now. I will make sure my employee can feed his family tonight." After leaving the service department, I contacted another local Kia dealership, in WV, and explained the situation. They were able to see my car immediately and determined that the cause of the front end shaking was caused by a faulty inner CV joint that is covered under warranty!!!! They also did recommend tires but stated that there was no way the tires were causing the issue of front end shaking ONLY when accelerating. BEWARE and know the LAWS!!! Crooked, trying to scam for a diagnostic fee when the car actually needed warrenty work!!

Took my car to the service department today for the front end shaking when accelerating. Scheduled online for warrenty work. I recieved a call from Mike, who informed me that I "need tires and an alignment." I told them I would get them elsewhere but that didn't explain why the front end ONLY shakes when accelerating. After informing Mike that I would be getting the tires/alignment elsewhere he told me I owed $210 as a diagnostic fee. I never once was notified of any diagnostic fee and would not have agreed to the service if that was the case. He was very firm that I MUST pay the fee to get my car back and stated "My employees do not work for free." I called back and provided Mike with Pennsylvania Law, Chapter 37 Pa. Code 301.5 that States an "automotive shop cannot charge you a diagnostic fee if they did not make you aware of it before hand." Mike then stated "Mam, come get your car off of my lot now. I will make sure my employee can feed his family tonight." After leaving the service department, I contacted another local Kia dealership, in WV, and explained the situation. They were able to see my car immediately and determined that the cause of the front end shaking was caused by a faulty inner CV joint that is covered under warranty!!!! They also did recommend tires but stated that there was no way the tires were causing the issue of front end shaking ONLY when accelerating. BEWARE and know the LAWS!!! Crooked, trying to scam for a diagnostic fee when the car actually needed warrenty work!!

First inspection and oil change positive experience and results.staff professional and courteous. After reading others reviews praying any future visits will be as flawless.

We’ve brought our leased Kia to #1 Cochran Kia for service two years in a row, and it’s always the same song and dance. Every visit, we’re told that something supposedly needs to be replaced at our expense. It’s almost always the shocks. Then, after we remind them that the vehicle is still covered under warranty, suddenly the answer changes to, “Oh, Kia will cover that.” Why wasn’t the warranty checked before trying to charge us? This year’s inspection was even more frustrating. We installed brand-new, quality windshield wipers before bringing the vehicle in. Despite that, they failed the inspection because the technician said the wipers were “too flimsy.” They weren’t cheap wipers, and it felt like the only way to pass was to buy wipers from the dealership. The whole experience feels more focused on selling unnecessary parts and services than taking care of customers. After two years of dealing with the same tactics, I’ve had enough. I won’t be coming back, and if this is how #1 Cochran treats its customers, I’ll be taking my business elsewhere. I also won’t be buying any more vehicles from them.

We’ve brought our leased Kia to #1 Cochran Kia for service two years in a row, and it’s always the same song and dance. Every visit, we’re told that something supposedly needs to be replaced at our expense. It’s almost always the shocks. Then, after we remind them that the vehicle is still covered under warranty, suddenly the answer changes to, “Oh, Kia will cover that.” Why wasn’t the warranty checked before trying to charge us? This year’s inspection was even more frustrating. We installed brand-new, quality windshield wipers before bringing the vehicle in. Despite that, they failed the inspection because the technician said the wipers were “too flimsy.” They weren’t cheap wipers, and it felt like the only way to pass was to buy wipers from the dealership. The whole experience feels more focused on selling unnecessary parts and services than taking care of customers. After two years of dealing with the same tactics, I’ve had enough. I won’t be coming back, and if this is how #1 Cochran treats its customers, I’ll be taking my business elsewhere. I also won’t be buying any more vehicles from them.

To Whom It May Concern, I wanted to take a moment to share my experience with Cochran Kia, because it truly made a difference at a time when I felt overwhelmed and out of options. Several years ago, I found myself in a situation where my vehicle could no longer be repaired affordably. I had no choice but to return to the dealership where I had purchased my previous car in West Virginia. As a West Virginia teacher, “robbing Peter to pay Paul” is often a way of life, and unfortunately my credit had taken a hit. The result was frightening—my manageable $300-something payment was projected to jump to nearly $600 just to secure a loan. I was frantic and unsure how I would make it work. Another West Virginia teacher recommended Cochran Used Cars, and that referral changed everything. I decided to make the trip, and I am so grateful that I did. I was treated with respect, understanding, and honesty—and most importantly, I walked away with a brand-new vehicle and a payment that was truly affordable. At a time when I expected to be limited to something unreliable or far beyond my means, Cochran made what felt impossible become possible. That brand-new car exceeded every expectation. It has required no repairs, still looks great inside and out, and gave me peace of mind when I needed it most. I trusted it enough to send my daughter to Florida in my Kia Sportage, and as a result, I am now permanently driving her college runabout, a Nissan Versa. Because of that, I once again find myself in need of a reliable vehicle—and once again, I know exactly where I will go. I am still a West Virginia teacher, only this time I am working a second teaching job to make ends meet, and I need a dealership that understands real people, real numbers, and real life. Cochran has already proven that they can help me get a car that looks like it should be out of my budget—but somehow isn’t. I will be heading back with gratitude and confidence, knowing I will be treated with honesty, fairness, and respect—just as I was before. Sincerely, Lisa Anderson West Virginia Educator

Number 1 Cochran Kia service center is the worst experience I have ever had. Poor communication. Had work done but no contact except we got car, come sign papers and your cars ready. They don’t stand behind repair work they do at all. You call and make an appt because you had work done and you notice an issue that wasn’t there before the repair. But for them to even look at what happened they expect you to pay a diagnostic fee. Sorry but if you repair a car and an issue happens after and you try to do the right thing and bring it to the original techs who did the work to see what happened but you have to pay a fee that’s just wrong.Makes me wonder if they purposely did something to the car to get you back. Any place I have ever gone to if there was an issue after a repair they looked at it for free and corrected the issue free of charge. Why should consumers pay for a mechanics negligence.

* If I could give this review a 0 star rating I would * My experience with the service department in Robinson was horrible with absolutely no communication! I dropped my car off on a Tuesday morning with a check engine light and an unusual sound when braking. I explained my car had recently been inspected and was assured it was not my brakes. No check-in call Tuesday or Wednesday to say anything about my vehicle. After trying to call numerous in the past 2 days with no response, my husband & I stopped in Thursday to see what was happening. I was reassured they were working with "Kia Engineering" as they were able to reproduce the sound, but didn't know what it was. Nick, the service manager, gave us his cell number and said we could check in personally with him. We also asked about the check engine light and Nick said, "it is not our policy to start throwing parts at cars to get an engine light resolved." He assured us they were working with KIA Engineering and thought the check engine light may be tied to my initial complaint. The only time we got a return call was the following week, explaining that our car needed a battery. Why did it take over a week to let us know my car needed a battery? My car is 2 years old and covered under warranty. No loaner was offered as they said, "all the loaners were out and I don't know when any will be returned." They had no answers or even an update about how things were going with KIA Engineering. We even texted Nick multiple times with no response from him (so much for having his cell phone). Every time we stopped in there, there were a line of in-takes for service. They are only interested in making $$$ doing simple repairs. I picked up my car the following Thursday (9 days after dropping it off) with no resolution. I even decided to get a battery elsewhere and they didn't care at all. They were very glad to be done with my car and couldn't care less if the problem was fixed. I love my KIA, but would NEVER buy a vehicle from Robinson again. I would caution others to buy or get any type of service from this dealership as well. The lack of customer service was a disgrace.

DO NOT BUY A KIA OR HAVE SERVICE DONE AT THIS LOCATION…I have experienced it first hand. If I prevent just 1 person buying a Kia and or using this service center I can live the rest of my life knowing I’ve done a good deed. Buying a Kia - Kia’s are known for their oil consumption and engine problems. Go on google and type in “Kia engine issues” or “Kia Oil consumption”. Look up TSB ENG222. They acknowledge that they consider it “acceptable” to burn 1qt per 1,000 miles. You will not get 5,000 miles out of an oil change. The car will sputter, shake, and fail. You will stop at an auto parts store and constantly spend 30 dollars to top off your oil. Save yourself heartache, money, and time. Buy a Honda, Toyota, or Ford. This service center. Where do I even begin. My husband tried to start oil consumption tests repeatedly. Every time he was met with “don’t waste your time, they are practically impossible to beat. You have to burn >1000 miles.” They will mislead you and blame it on spark plugs, small oil leakage, or anything that they can push until you are out of warranty and out of their hair. Go to a local mechanic build a relationship, and use them. Going to a Kia service center DOES NOT earn you any good will. Please google those terms I listed above before test driving or using this service center. Clearly not. It leads to a 10,000 dollar engine replacement, no car, and absolute misery

They overcharge heavily for the work and did it without my consent. I came in with a service light on and they charge for wiper blades? I did not ask for that at all. Bad service.