#1 Cochran Kia Robinson

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
665 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 17, 2020

    Jeff Johnston is an awesome sales person. I can't specify enough how easy this purchase was. I initially came in for an oil change on my 2016 Kia Forte... and drove away with a new 2020 Forte. I could not be happier.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 5, 2020

    Took my car to Cochran and once again it was a great experience. This is the first car I bought from this dealership, but it definitely won't be my last.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind words. It is our pleasure to take care of your service needs. We look forward to seeing you again soon.

  • April 22, 2019

    Looking for a quality used car and got it. No sales pressure, and polite and personable. Everyone I dealt with was a pleasure to work with.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Wonderful customers like you make it easy for us! Thank you so much for your kind feedback. It's our pleasure creating a stress-free experience for yo...u. We look forward to seeing you on the road.

  • 1.0 out of 5
    August 5, 2020

    I have never been here, as I live in an entirely different state, and I have owned my KIA for 2 years. However, the previous owner of my vehicle used to... have their service done here. When they took their new vehicle in April of this year, Cochran accidentally selected my vehicle, creating a "mileage inconsistency" on the carfax. Both myself and KIA Customer Service have been trying to get a copy of the service invoice so that we can verify it was not my car for a week, and NOONE will respond. They blow us off and send us to different voicemails, never responding. Their clerical error is going to cost me over $1500 on trade in, and I have never even set foot inside their doors. The customer service keeps giving me a run around saying "they scan every vehicle," and refuses to furnish any proof that a car was serviced there at all because we don't know the name of the person who had it serviced. Its baffling that they would rather believe I drove all the way to Pennsylvania from Indiana in the middle of quarantine to get my vehicle serviced at the place the first owner got it serviced and drove it back to Indiana (where we have Kia Service of our own) than that they made an error.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We apologize for the communication difficulties. If you would like to speak to anyone regarding your experience, please email your contact information... to our Customer Care team at feedback@cochran.com and someone will reach out.

  • 5.0 out of 5
    July 24, 2020

    What a great experience I had at this dealership!!I told my salesmen Billy this was the most relaxed I’ve ever been at a dealership. Honest, upfront and... very professional. Not your typical used car dealership. They are also following Covid guidelines to a T. Very impressive!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate your kind feedback. Thank you for giving us the opportunity to assist in your search for the right vehicle. We look forward to seeing yo...u on the road.

  • 4.0 out of 5
    July 14, 2020

    I've always purchased new cars, but I was in the market for a late model car for my teenage daughter. I looked at a lot of cars out there and finally found... a really good value at Lot #1 Robinson. Mark Taylor made the experience easy. They were very attentive to COVID 19 protocols and did a fair job at wearing masks. As usual, it took a little while to get in to get the paper work done, but once I did, everything went smoothly.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate your kind feedback. Thank you for giving us the opportunity to assist in your search for the right vehicle for your daughter. Hope that ...she's enjoying the ride!

  • 5.0 out of 5
    May 27, 2020

    John from Lot #1 was really helpful with getting our car, it was an easy seamless process for getting the car. It was a great experience we had, this is... the second car we bought from Lot 1, they are very helpful and cars are in good shape.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your kind words, as well as allowing us to help you find the right vehicle. We look forward to seeing you on the road.

  • 5.0 out of 5
    May 23, 2020

    Great service. They are very friendly and care about their customers. Love the no appointment oil change. I have taken my car for all services and never... worry to be ripped off.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're happy to efficiently take care of your service needs. We look forward to seeing you again soon.

  • 5.0 out of 5
    May 2, 2020

    Had an appointment for oil change and had no problem getting a good time to my convenience and fast service. Waited in a clean lobby and had good friendly... service. Just missed getting my car sprayed off after the oil change.

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    Came in for service or repair
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    Dealer Response

    Thank you so much for your kind feedback. It is our pleasure to serve you. We look forward to seeing you again soon.

  • 5.0 out of 5
    April 28, 2020

    excellent and fast service in these trying times did the express buying worked out nice. arrived early looked at vehicle went to lunch came back filled... out papers finance manager checked them out we were on our way in no time

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are happy to hear that you enjoyed your time on the Expressway :) We thank you for giving us the opportunity to help you find the right vehicle. We... look forward to seeing you on the road.

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