Reviews
As always, highest honors for skilled
As always, highest honors for skilled mechanics/technicians, pleasant and accommodating staff, and the gracious cafeteria hostess for keeping my car not only on the road, but the.envy all the stuck drivers watching me handle snowy and slick roads in my Subaru ….AND for keeping my body well nourished with hot, homemade soup while the work was being done!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the glowing review! We're happy to help keep you running smoothly, especially in wintry conditions. Please let us know if there's anything else we can do to assist!
#1 Cochran always has Excellent customer service.
#1 Cochran always has Excellent customer service. It was extremely nice to be in and out with a quick oil change and tire rotation.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to help get you back on the road- please let us know if you need anything else!
#1 Cochran made the entire car buying process, from start
#1 Cochran made the entire car buying process, from start to finish, easy and enjoyable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the great review! We're so glad to hear you enjoyed your car buying experience with our team. We appreciate you choosing us, and hope you're enjoying your new car!
Service workers were kind and thorough.
Service workers were kind and thorough. Children’s waiting area was fun for my kiddo.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We're glad to hear it was a good experience for the whole family. We hope to see you again!
Everyone that I have interacted with at Cochran Subaru
Everyone that I have interacted with at Cochran Subaru has been very knowledgeable and friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to help! Please let us know if you need anything else- we hope to see you again.
Took my car for oil change and had $15 off coupon that
Took my car for oil change and had $15 off coupon that wasn’t applied to my invoice
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention! We apologize for the confusion, and would like to be sure you receive the discount that you are owed. Please email us with best contact information and details about your visit (appointment date and vehicle serviced) at feedback@cochran.com so that we can get you a refund.
Our management team has reached out and refunded you the $15. Please let us know if there is anything else we can do to assist.
The dealership contacted me and gave me a refund for the coupon that wasn't applied when I had my car in for an oil change
Service always prompt.
Service always prompt. Took care of issues efficiently. Personnel courteous and helpful. Waiting area is clean and welcoming.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to help! Please let us know if you need anything else- we hope to work with you again.
Excellent service very polite answer all my questions
Excellent service very polite answer all my questions wash car without me asking with no charges
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to help! Please let us know if there's anything else we can do to assist. We hope to work with you again!
Very good selection and very good service, polite
Very good selection and very good service, polite courteous sales team, good cost evectiveness, Clean atmosphere!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you
LIARS AND xxxxxxxx.
LIARS AND xxxxxxxx. Brought our 9 year old Subaru in for trade-in, carvana had offered us 10k, Kelly Blue book said 10k. Subaru magically found a litany of problems and offered us 5k. The car had been serviced and inspected 2 months prior AT THAT LOCATION and gotten new brakes and tires. Now the tires and brakes need to be replaced and there's a crack in the engine block. Either the service team at Subaru is incompetent or the people at the dealership are liars. So we sold to Carvana and put a deposit down on the car. The salesman gave us an APR and monthly payment and we went and sold the old car assuming that was accurate. Turns out the guy didn't actually run our credit, just made up some numbers, and there was an error on our credit report that prohibited us from getting the loan without a co-buyer. At every stage, they were either grossly incompetent or liars. I will never go anywhere near this dealership again.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Kym, thank you for taking the time to share your concerns with us. We strive to offer competitive and fair trade evaluations, and it is true we had concerns about the condition of your trade. We would love the opportunity to discuss any questions and address the issues that are important to you. Please call us directly or email us at feedback@cochran.com so that we can reach a resolution together.