Tim was in contact with me daily about a used vehicle advertised on cars.com that they didn't have on their lot yet. Great customer service and contacted... me at 1st. Tim told me the vehicle was coming in on Sunday and they would have more info Monday. He called me Tuesday and said it's going to be serviced and detailed and they hoped to have it ready for me to come view it by the end of the week. I never heard back from him so I called and left Tim and the manager messages, no return calls. Vehicle disappeared off the website (sold I assume). Still no return calls. Very unhappy and disappointed. I live 3 1/2 hours away so I couldn't just stop by to view it. Would not deal with them again.
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We'd like the opportunity... to turn your experience around. Please reach out to us at (412) 843-0965 at your earliest convenience to discuss how we can turn this experience into a positive one.
I was looking to buy new. The "#1" Cochran dealer had several new vehicles listed on cars.com. Upon inquiring via email, the price of said vehicles increased... by thousands. They are listing many vehicles as marked down/reduced in price to get contact, then they give you the real price. #scam #sleazy #shady #stayaway
Christopher, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are ...willing to give us another chance, please reach out to us at (412) 373-3333 to speak to our manager directly.
We wanted a fairly new car, a Cadillac, and had specific wants on our list. Our salesman, Jim Powers was wonderful. He and the staff couldn't have been... more professional and accomodating. We left purchasing a car that I love. What a wonderful experience--no need for us to go elsewhere. We drove the car home!!!!
It is great to hear that Jim took such good care of you! Congratulations on your new car, and please don't hesitate to reach out if there is ever anyt...hing that we can do!
My son and I were on the lot looking at another car, when we saw an escape we wanted. We were told it was just brought in on trade and they needed to... look it over and then would get back to us. We clearly expressed our interest. We waited an entire week for the car to be available and when we were finally called we made plans to go to the dealership. Friday night I completed an application for finance and was approved. We were getting ready to head up to purchase and contacted the sales agent we’d been dealing with all week at 3pm on Saturday to say we’d be there at 5 with the funds to purchase the vehicle. We did not attempt to haggle on price and we did not have a trade in to negotiate over. We were told they didn’t have our information (that we had entered on their website) and that the finance person had an appt Saturday at 5 and there was nothing they could do and we would have to come Monday to purchase the vehicle. I expressed concern that they said they didn’t have the information I submitted via their website and surprise that I couldn’t purchase the vehicle, and I was told “the person who handles the finance has an appointment at 5pm. Does that make sense?” I ignored the condescension and said that, “while it did ‘make sense’ to me, I had never had a car dealership not have the time (during business hours) to make a sale and that they better go tell anyone walking on their lot that they didn’t have any time to sell cars today.” As my son really wanted the car, we agreed to go Monday. After rearranging work schedules to go up on Monday, we called again to confirm they could fit us in this time and was told that the car had been sold Saturday morning. This dealership clearly has no interest in customer service or selling vehicles.
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We would like to work towards a reso...lution, so if you are willing, please reach out to us at (412) 373-3333 to discuss this further.
These people are very dishonest and shady. In fact I will be retaining an attorney and filing complaints with the Attorney General office and the FTC
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (412) 843-0962 to discuss your concerns, as your satisfaction is of utmost importance to us.
Richard Brozack was very polite, knowlegable and professional. Price quoted was price I payed. Purchasing process was efficient. Dealership was clean... and tidy. Would not hesitate to go there again.
Thank you very much for your kind words. It's our pleasure serving you. We look forward to seeing you again soon.
fine salesmen did not have what I wanted will email me
We appreciate your feedback. We look forward to assisting you in the future.
This is not the first time I have dealt with Cochran Cadillac. They are the best dealer I have ever dealt with.
It is always great to hear from our longtime customers. We greatly appreciate your kind words. It's been a pleasure serving you. We look forward to co...ntinuing our relationship with you.
Buying the car was easy and fast. Staff was very knowledgeable and helpful.
Thank you so much for your kind words. We're happy to hear that you had a great experience with us. It's our pleasure serving you. We look forward to ...seeing you again soon.
Had my 2015 GMC Terrain in for State Inspection and Emissions and 21 Pt check
Thanks so much for your feedback. We look forward to seeing you again soon.