#1 Cochran Buick GMC Monroeville

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4.1
(868 reviews)
Visit #1 Cochran Buick GMC Monroeville
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Service Sales
Monday 7:30am–6:00pm 9:00am–8:00pm
Tuesday 7:30am–6:00pm 9:00am–8:00pm
Wednesday 7:30am–6:00pm 9:00am–6:00pm
Thursday 7:30am–6:00pm 9:00am–8:00pm
Friday 7:30am–6:00pm 9:00am–6:00pm
Saturday 8:00am–3:00pm 9:00am–5:00pm
Sunday Closed Closed
New (412) 545-6523 (412) 545-6523
Used (412) 744-3788 (412) 744-3788
Service (412) 744-3818 (412) 744-3818

Inventory

See all 239 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since November 2020.
Only #1 Cochran Has Clearly Better Car Buying.
You get more than the guaranteed best price at #1 Cochran; you get the guaranteed best experience.

We've trained our entire staff to be totally transparent in every aspect of the transaction and car buyers everywhere have taken notice.

Why should you buy from #1 Cochran Washington Pre-Owned Marketplace? Our unmatched service and diverse inventory have set us apart as the preferred dealer in Washington. Visit us today to discover why we have the best reputation in the Washington area.
Go One Better

Service center

Phone number (412) 744-3818

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

4.1
(868 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Great Experience

I had a great overall experience purchasing my new truck! Jim Whiteman was my salesman, and he did a great job outlining my deal and helping me get it done. Could not have asked for better service!

Dealer response

Thanks, Chris! We'll pass along your praise to our team. We appreciate you choosing us, and hope you are enjoying your new truck!

3.0

In the past Cochran's service has been very good.

In the past Cochran's service has been very good. My recent purchase experience though gives me some pause to purchase from them again. The entire process was strictly transactional. The salespeople were always rushed when speaking with them over the phone and neither the salesperson or sales manager thanked me for my purchase. I was very surprised by this this as this was the 4th vehicle I purchased from them. They have a huge selection of vehicles which is the primary reason why I'd still recommend them. But be forewarned.

Dealer response

Thank you for your feedback, which we strive for a transparent and seamless transactional process which it sounds like you received, however we are always open to feedback on how we can get better.

5.0

Helpful

Shayne at the Subaru service center in Monroeville PA needs commended for his service and kindness to me when my car had so much wrong with it. Everyone can learn from him!! He is much appreciated!!!!! Thank you!

Dealer response

Thanks for the great review! We'll be sure to share your kind words with our team. We appreciate you choosing us- please don't hesitate to reach out if there's anything else we can do to assist.

5.0

Complimentary safety inspection and brake repair

My front brakes and rotors needed to be replaced at 33K miles on a 2018 Buick Enclave. Total repair including the recommended brake fluid flush came to $601 including Pa. state tax. So without tax about $540. That seems high. Might try Midas or some other local garage next time. I question if I really needed the rotors replaced. I paid more but maybe got a good job done, and quality GM parts. Complimentary safety inspection and top off all fluids. I would have been nice to see a report of the inspection. Like measurement readings or what was inspected. Ex. even though my TPMS (tire pressure) was not lit, I knew one of my tires was low about 29-30 psi. According to OnStar Recommended tire pressure: Front: 35psi | Rear: 35psi I still saw my tires low. I think a little more information would be good.

Dealer response

Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

1.0

I was having a serious mechanical issue with my GMC

I was having a serious mechanical issue with my GMC Sierra truck and was concerned it would breakdown on the road. I began calling GMC service departments in my area in an effort to find a service department which would take my truck that day. Finally, I reached Cochran Buick/GMC and the woman scheduled me for an appointment at 1:00 that day (45 minutes from the time of my call). I drove 1/2 across Allegheny County to Cochran only to be told that no appointment had been scheduled. Moreover, the truck could not be looked at that day and it was unlikely that they would look at before Monday. The service rep did not attempt to offer an accomodation and at one point he haughtily informed me that "that's why people make appointments". I reminded him that I "had" made an appointment and that I just didn't make up the entire story just to waste gas and time. He stared blankly at me the entire time. I've never liked Cochran sales department and only called the Service Dept because I was desperate. Some things never change.... They are a bush league outfit.

Dealer response

Thank you for the review. First, we would like to apologize for the experience, and additionally in order to learn from our mistakes and to prevent this from happening in the future could you please reach out to us directly with some additional person information, as we would like to research the specifics and find a resolution. You can email us at feedback@cochran.com

5.0

Service department review

Brought my daughter's car in for a scheduled oil change. Service dept. realized that inspection was due in two months and they offered to do that also at the same visit on a busy Saturday. It saved us another trip to the dealership. When it was all done car was serviced and washed and it was done in a timely manner. Positive experience!I

Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at #1 Cochran of Monroeville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1.0

Sold me a car in 2021 with a bad carfax, wouldn’t rectify

Sold me a car in 2021 with a bad carfax, wouldn’t rectify the issue, lost $2500 on my trade 6 months later… high upset will never purchase from there again

Dealer response

Hello! Can you please send us an email with your full name and best contact information? We'd like to send this to management. Thank you!

Consumer response

I’ve already spoken to management about this… I want a check for $2,000 to cover the lost trade value I lost….

Dealer response

We apologize for any confusion this has caused. We are also sensitive that a car purchase can have many moving parts and after the fact both parties can be unsure about some of the details. Our policy requires the Carfax be disclosed both in the online advertising and in a physical copy presented at the time of sale on each vehicle we sell. The records indicate that is true in this case as well. Trade in values very dealership to dealership, in this case you have chosen to trade the vehicle elsewhere for less value than our team offered. This paired with your traded vehicle is currently listed online for less than the Carfax recommended sales price prevents us from agreeing that there is a loss of value. Again if you have any further questions or concerns, you can email us at feedback@cochran.com Thank you!

Consumer response

Just know I will never purchase a car from you again

5.0

Our purchasing of the 2022 Cadillac CT5 was a great

Our purchasing of the 2022 Cadillac CT5 was a great experience from the test drive to the finalization of all the car details before driving home. The salesman Shawn and the Sales Manager Dale were friendly, knowledgeable, and considerate of all our thoughts and desires with our trade and our purchase. No high pressure , they gave me time to decide. I will be a returning customer for sure.

Consumer response

Our purchase was easy from beginning to driving our new car home. No high pressure, Shawn , Dale , and Chris were absolutely great . We truly appreciated meeting and working with them. They have made me a returning customer.

5.0

Great experience working with this dealership and with

Great experience working with this dealership and with Richard! I am very pleased and happy with my car purchase thanks to a very knowledgeable and friendly salesman! Very thankful and will definably be recommending Cochran!

1.0

Poor service at the gmc dealership!

Poor service at the gmc dealership! Navigation in my car worked until I had service! Now the navigation does not find the address, service manager rude, very rude!! Asked to speak to his boss, was told it was mr Cochran , but refused to tell me how to contact him! Got to oil changed and tires rotated, every tire has different pressure according to gmc OnStar app! Inspected car without emission report! Lies lies and more lies! I want to speak to his boss

Dealer response

We are sorry to hear about your experience. We would like to reach out to you directly to try to find a solution, please reach out to us at cochransocial@gmail.com with your contact info so we can escalate to management. Thank you!

Consumer response

Awaiting response from management! 3/12 still NO RESPONSE!

Consumer response

Would like to speak with GM district or regional manager, not satisfied with results

See all 868 reviews