Valley Kia of Fontana

Don't use them... they lie and fake persons. Never go to them run don't walk

Valley Kia of Fontana was the only Kia dealership that didn't have a six plus month wait an appointment for recalls. I took my 2016 Optima in for 3 recalls and an oil consumption test due to the car burning oil (known problem and class action lawsuit against Kia). I waited 3 hours for them to do an oil change (oil consumption test), KDSS recall, put two crooked security stickers on my windows, and trunk latch. Upon paying for the oil change, I was told by the service representative that I would need to provide a receipt for every single oil change if I wanted Kia to begin any warranty claim for the oil consumption (new engine) and I had to bring the car back in at exactly 1000 miles to check the oil, however, if I couldn't find all the receipts to not bother because Kia wouldn't honor the 100k mile warranty or the lifetime warranty (class action lawsuit against Kia). Kia recommends that you change your oil at 7,500 miles, and I changed my oil between 3,500 to 4000 miles religiously. I misplaced a few of the receipts, and I have attempted to go to the shops that did the oil changes, but a few shops have closed or weren't able to locate a receipt. If I had known that my engine was going to take a crap way before my 10 year 100000 mile warranty, I would have placed them in a vault for safe keeping. Either way, Kia makes crap cars that have had more recalls and class action lawsuit losses that anyone can count. They don't stand behind their cars, warranty, or class action loss requirements. Valley Kia gives you the runaround and isn't up front about anything. They even tell you that if Kia does decided to honor the warranty, your car will be sitting at their dealership from 2 plus months because the replacement bottom ends (engine) are on back order because they are needing to be replaced faster than they can be produced. Oh, icing on the cake. The salesman walked up to a few of us who were waiting for our junk cars and offered us new cars with no dealer markup. Laughed my xxx off. I WILL NEVER OWN ANOTHER KIA, AND I WILL MAKE SURE NOBODY I KNOW, INCLUDING PEOPLE I DISLIKE WILL NEVER OWN A KIA. NO MATTER HOW GOOD THE DEAL IS OR THE WARRANTY THAT KIA OFFERS, RUN!!! YOU WILL GET SCREWED. Update. Valley Kia glued my oil cap and dispstick shut with some thick glue. How the F am I supposed to check/change my oil? If my car was burning oil and I'm trying to prove that to you, why would I add oil??? I am seeking an attorney Monday morning for the permanent damages they caused and the inability to now check, change, or add oil.

The worst experience so far on buying a new car,I'll never recommend this dealer

Where do I begin. Took our 2023 Sportage to Valley Kia of Fontana for our maintenance. Our car at the time had only had 6,000 miles. after our oil change was completed, we noticed our Sportage was leaking oil. We called Valley Kia of Fontana to schedule which at the time would be warranty work. After speaking to the service advisors they advised us that it wouldn't be until end of Nov 2023 to get us in. As I asked to please give us an earlier opening they said they could not and referred us to Kia Corporate's number. As advised by Valley Kia of Fontana I proceeded with doing just that. Kia corporate found a dealer that was willing to squeeze us in and have a look at our car. Finds out that the technician at Valley Kia of Fontana installed a faulty oil filter canister and or pinched the gasket on the oil filter canister. Unfortunately, the Kia dealer that was able to squeeze us in had to charge a diag fee. We were instructed to get back with Valley Kia of Fontana for reimbursement and they refuse to own up to the mistake and had the audacity to tell me that I didn't give them the opportunity, to fix it but keep in mind as stated above, they were the ones that gave me Kia's corporate's number. One thing I would like to add is that I called Mike Hangca for a week and left voicemails for a call back and have yet to get one back. Valley Kia of Fontana don't bother with your comment of "We are sorry to hear about this! Please feel free to contact us or stop by if you'd like to discuss it further" as I already called multiple times and Mike can't even call back and Andrew Rusich already stated he would not help with the fees I had to pay and wanted to wash this out with a free oil change.

Great customer service at this Kia dealership, Ashley Castro who attend us was very courteous and helpful. We had and appoitnment for a few recalls so the wait was not too long it was under the two hour mark. Very clean establishment with free coffee and snacks, and the staff are very friendly.

i was in service and chance helped me with a few questions about my moms car and possible a car for me

Avoid these guys at all costs. They lie about everything, steal personal information, and bait and switch on you. There are plenty of better dealerships in the area.

Service department is the worst I have ever dealt with. I hate that I bought a car from this place and have to deal with the service department. Impossible to talk to on the phone. Sat on hold for 20 minutes and then it disconnected me. Called back and it happened again. Staff is rude and wait times are beyond ridiculous. I will never buy a car from this awful place again.

I bought a used car and 2 weeks later I had mechanical problems. Beware buying used car from thi dealership!!

Great customer service👍 Sosi is the one to ask for she is very patient and tries her best to get you the best deal and to keep her clients satisfied!