my mom n dad go in there to trade there 2018 kia for a serento there car had 13000 miles they gave us a hard time about credit we never missed a payment... they presser you and try to bully you into there terms we get forced into getting a stripped down serento an get the bill 40,000 i plan on telling the finance we do not want it
Both dates are done at the same dealer. I only go to the dealership for all my services. 9/16/19: I went in for an oil change. I got my oil change... and they performed the multi point inspection, for free, on my vehicle. I was told the back tires measured at 10/32" and the front tires measured at 9/32". The brakes measured all around at 10mm. 6/15/19: I went in for the 30k service and spent $470.43. This is a factory recommended service. I got my service and they performed the multi point inspection, for free, on my vehicle. I was told the back tires and front tires measured at 8/32". The brakes measured all around at 7mm. back to today (9/16) I get the paperwork back and I tell my service advisor, I think this isn't right. The tires measured higher this time. She said, I will recheck them for you. She gets a gage, checks them and states that the tires are at a 7/32" and not 10/32 and 9/32 as they were reported on the multi point inspection paperwork. I tried to keep the above as objective as possible without my opinion. Now my opinion: After speaking with the Service manager about how someone just falsely reported information to me and how upset I was because I rely on the dealer (the expensive freakin' dealer) to make sure my vehicle is performing correctly, he tells me it was his foreman who did it. WOW! your Foreman....that makes me feel even worse. Now I don't trust the dealership (so much so that I checked my oil to make sure it was actually changed after this) but I feel this is an ok practice throughout the shop if your foreman is doing this. I was offered another multi point inspection with the option of watching it performed on camera, but I am not letting ANYONE from this dealership EVER touch my car again. I do not recommending going here. If you are going to offer a free service: 1. Do it correctly. 2. Don't lie about it. 3. Or just don't freaking offer it. You create distrust when you lie on reports that customers, like myself, rely on.
I recommend all who are shopping for a new car to come on down to valley-hi kia in victorville. I was really satisfied with this dealership, i was very... happy with my car and how they worked with me. There awesome.
William was "top notch" and "first rate". Kept me informed the whole time my car was their possession. Extremely professional. I didn't even have an appointment.... Just drove in and got the experience of a VIP.
The best feature and benefit of buying my Kia is having Andy Wilson take care of my car. Andy is always courteous and friendly as well as very knowledgeable.
HAD A GREAT EXPERIENCE WITH SERVICE DEPT, PRICE'S WERE REASONABLE, THE SHUTTLE SERVICE AVAILABLE IS AWESOME, THE SERVICE ADVISOR WAS GREAT, HE KEPT ME... UPDATED ON ALL WORK BEING PERFORMED...
Very nice sales people there. Friendly and almost no pressure. Christian really took a lot of time and effort to help me with learning the many features... of the Cadenza.
Thank you Valley Hi Kia for outstanding customer service. I would recommend working with salesmen Frank L, Eddie L and GM Moe C. Thanks, again
Customer service was great. Very happy with my purchase. No buyers remorse. Couldn't be happier with my new 2018 optima! Love love love it!!! Thank you... valley high Kia, Victorville, .ca.
Victor and Alma were great, they didn’t stop trying until my loan was approved! I appreciate everything they did to help me get out of my gas hog of a... truck and into a nice Optima Hybrid!!