Reviews
Everyone was extremely helpful and friendly, our salesman
Everyone was extremely helpful and friendly, our salesman Jamie did an excellent job finding a car to suit our needs!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this 5-star review, Bill. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, The Dennis Eakin Kia Team
I’m a performing songwriter who is on the road a lot.
I’m a performing songwriter who is on the road a lot. I recently had some trouble with my Kia Sorento while en route to Austin. I limped in to Dennis Eakin Kia hoping for some help. I had a show later that same evening, you see. Willard, in the service department, was exceedingly helpful in getting my car in, diagnosed and fixed, and I was back in the road with time to spare. I highly recommend Dennis Eakin Kia - I’d give ‘em 6 stars if I could!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eric, thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Dennis Eakin Kia and we look forward to your continued business! Sincerely, The Dennis Eakin Kia Team
I was apprehensive because of trauma from other
I was apprehensive because of trauma from other dealerships. And my salesman Jeff made sure I was taken care of. The entire experience from the beginning, thru finance with Mario was easy, and awesome. I never felt like I wasn’t aware, or pressured to do anything I didn’t want to do. And I LOVE my new 2024 Kia K5! Go see these guys!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
LindseyZ, we are truly grateful for this awesome review! We are thrilled that Jeff was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, The Dennis Eakin Kia Team
Excellent customer service, they were ready for my car
Excellent customer service, they were ready for my car when I came into the dealership and service was completed fast.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Chad. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Dennis Eakin Kia Team
Great experience
Excellent work preformed by a friendly staff. Clean facilities and free internet. Staff is very knowledgeable and happy to assist. Parts department is well staffed and has regularly used items on stock
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Robert. It's our commitment to ensure quality customer care by providing clean facilities as well as friendly and excellent service to our guests. Please come see us for any future needs. Thanks again! Sincerely, The Dennis Eakin Kia Team
Highly recommend
Our service advisor, Chris, clearly communicated everything that needed to be done. Dealership also provided a convenient clean waiting area with complimentary snacks. Highly recommend
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for visiting our service department and for leaving the kind words, Terra. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Dennis Eakin Kia Team
Overall felt great about my purchase
I liked my sales representative Caitlin who was not very aggressive like most sales representatives that have dealt with in the past when buying a vehicle. She made me felt comfortable on the car buying process with a great car demonstration and deals I would have by what package I could buy to fit me. Overall, I felt great after my decision was made to buy from Kia in Killeen.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write about your experience with us, Bradley Jones! At Dennis Eakin Kia, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Caitlin was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Dennis Eakin Kia Team
Excellent Service Experience
Had to unexpectedly turn in my new Sorento for an issue that arose from the manufacturer. The problem took an extra day to get fixed, but they kept me updated throughout the repair and provided me with transportation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Les Nace, thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, The Dennis Eakin Kia Team
Highly Satisfied Customer
Outstanding, professional and pleasant service. Workers were informed and gave ensured I understood everything that was needed and after service was completed, that I was satisfied with the results.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for taking the time to let us know how satisfied you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Dennis Eakin Kia Team
No pressure to buy
Worked with Clint. He carefully listened, recommended a couple options and left the decision totally up to me. I wasnt ready the first time visiting but did come back 2 weeks later to make my purchase. Easy process for purchasing with knowledgeable staff!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, The Dennis Eakin Kia Team