AutoNation Chrysler Dodge Jeep Ram North Richland Hills

The AutoNation CDJR in NRH used car superstore is a very bad place to buy cars. I dealt with a young salesman, Will Stelter who is a very bad salesman. He does not respond to messages, return phone calls nor fulfill his resonsibilities. The management sucks and are unethical. Once sale is made, they do not even fulfill written oblications under "we owe" they give. I made a grave mistake buying a 2024 Mercedes C300. They promised to give me a 2nd key under 'we owe' in writing and now they make excuses that they can't make keys because they do not have a Mercedes dealer nearby. They do not even have the courtesy and decency to say they will reimburse. Very fraud business for such a big corporation. No wonder why the big corporations are bad as they are hard to defeat or deal with to get resolution. Let alone the customer service and ethical business practice. I am reporting them to Texas Attorney General's office for unscrupulous business practice. This is not right or legal. I say be careful for future customers who may want to do business there. Thanks.

The AutoNation CDJR in NRH used car superstore is a very bad place to buy cars. I dealt with a young salesman, Will Stelter who is a very bad salesman. He does not respond to messages, return phone calls nor fulfill his resonsibilities. The management sucks and are unethical. Once sale is made, they do not even fulfill written oblications under "we owe" they give. I made a grave mistake buying a 2024 Mercedes C300. They promised to give me a 2nd key under 'we owe' in writing and now they make excuses that they can't make keys because they do not have a Mercedes dealer nearby. They do not even have the courtesy and decency to say they will reimburse. Very fraud business for such a big corporation. No wonder why the big corporations are bad as they are hard to defeat or deal with to get resolution. Let alone the customer service and ethical business practice. I am reporting them to Texas Attorney General's office for unscrupulous business practice. This is not right or legal. I say be careful for future customers who may want to do business there. Thanks.

That salesman, Kaiden Inthavong, was very helpful. He listened to what I was looking for and made helpful suggestions. I got a good deal on a new vehicle and am very happy with it. I would recommend Kaiden to sell you a new vehicle.

My big complaint is the fact that you won’t let us schedule an appt. We have to leave our jeep for what always turns out to be a minimum of a week (no matter what we need done) and a lot of times it’s a week before you even look at it! We need our vehicle!! We just moved to Texas 2 years ago and I’ve never heard of this type of service. Please change this!!

Very helpful service folks willing to help out and make sure that service is done right.

Had a great visit. They had lots of cars to choose from. Had what was listed online and was able to get exactly what I was looking for.

What a great place to buy a Jeep. At the time I was looking for a Gladiator not just any Gladiator but one that had a few extras. Spoke with Chris "Creech" and his knowledge on Jeep vehicles was excellent. We found what I was looking for. I instead bought a new 24 jeep gladiator that was used as a customer loaner. The next day we were in finance and usually at other dealerships they try to wear you down and you will sign without looking at all the numbers but not here. They go over all the documents without trying to add add-ons. Within 30 - 45 minutes we were out. This was the "best" experience of buying a vehicle we have ever had. I have bought many vehicles in my lifetime.

Fast and friendly. The staff was very helpful in my process. I would recommend them

They were very polite, knowledgeable of their vehicles and respectful. My salesman Kazi was great to work with.

The buying process was surprisingly quick and easy. The dealership was actually very willing to negotiate the price with me and once we agreed upon a sales price, there was no hours-long waiting like I have experienced at other dealers. Our salesman, Javier, was very attentive, gave me his cellphone # and responded quickly to me with a couple of questions and requests that I had after the purchase. Overall, very pleasant exerperience and I will be returning to this dealership in the future.