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Gwatney Saab of Memphis

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (28 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (28 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gwatney Saab of Memphis from DealerRater.

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Easy, professional buying experience

We were looking for a used luxury automobile. Our salesperson, Jim approached us in a very thoughtful manner. He was helpful but not pushy or interfering in our process. We had our two year old with us. The dealership was very accomodating to our situation and was flexible in dealing with us. We felt we received a fair deal and did not have to spend all day there in order to get our car purchased. We would recommend stopping here to consider the inventory if the typical car sales process makes you squirm.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Auto Buying at its Best

I can truly say that Jim Gentry made the buying of two used vehicles yesterday (5/5/2014) a most enjoyable experience. From the time he spent with me on the front end to find out my desires, budget and expectations from a car, to painstakingly seeking to find that for which I was looking, to patiently explaining all various methods of getting both cars at the some time and involving my wife throughout the purchasing process, I can honestly say, I'm pleased! These men, "know their stuff" and have one of the highest rated, most followed service teams in the area. Do yourself a favor and let Jim Gentry "be the man" for you! Thanks Jim!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great sales and service.

My salesman was great. Non pushy sales, over the top customer service and genuinely nice and caring. They couldn't have something repaired right away so we scheduled service and the repairs were done on time and LOOK GREAT!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you very much for taking the time to complete the survey AND for your kind words. At Gwatney Saab of Memphis, we realize that we must strive for excellence in EVERY facet of customer interaction. We appreciate your patronage and look forward to serving you in coming years. THANK YOU!

Great Customer Service

I was extremely impressed at their levrl of customer service. Their sales representative Henry was very friendly and knowledgeable. I did not buy car from them because they did not have what I was looking for, but I would consider buying from them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

On behalf of Gwatney Saab of Memphis, I want to thank you for taking the time to write this review, particularly in view of the fact that you did not purchase a vehicle from us at that time. We look forward to the day that we CAN be of service to you! Again, THANK YOU!

Great experience.

Gwatney Saab provided me with the best experience in buying my car. They made the process very easy and simple. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful and hassle free

I had sucha good experience when i hsd 1 of my vehicles repaired there it was the only place i would bring my other vehicle for repairs and they dont sell either one of the vehicles i had serviced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Fantastic

They are very friendly and helpful in every way possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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quick and easy

We walked in the Dealership and were on our way home in less than 1 1/2 hours with our new to us used Dodge Caliber

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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