Tuttle Click Chrysler Jeep Dodge RAM

New 877-478-5429 Dealer Website
Used 877-417-9709 Email Dealer
Service 877-388-1727

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Sales 10:00 AM - 7:00 PM
Service Closed
Mon 8:30 AM - 9:00 PM
Tue 8:30 AM - 9:00 PM
Wed 8:30 AM - 9:00 PM
Thu 8:30 AM - 9:00 PM
Fri 8:30 AM - 9:00 PM
Sat 9:00 AM - 8:00 PM
Sun 10:00 AM - 7:00 PM
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 7:30 AM - 5:00 PM
Sun Closed
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Reviews

4.4
Average based on 16 reviews
  • Jeep Buying Experience

    All my questions were answered, dealers were friendly and knowledgeable and went out of their way to help.


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    All my questions were answered, dealers were friendly and knowledgeable and went out of their way to help.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Do not go to this dealer

    This dealer handled our buy back of a 2014 Jeep Grand Cherokee and while that process was smooth thanks to the fleet department, the purchase of o...


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    This dealer handled our buy back of a 2014 Jeep Grand Cherokee and while that process was smooth thanks to the fleet department, the purchase of our new 2015 Grand Cherokee was not. The dealer advertised our special order vehicle for sale at much lower than the sticker price. So I contacted the dealer and asked why and that we would now purchase the vehicle at this price. All seemed well and on December 9, 2015 I went in and confirmed the details of the pricing and financing. All was going great, right price, financing and all. On Saturday December 10, 2015 when my wife and I arrived to sign over our buy back and pick up the new car it all fell apart. The sales manager would not discuss the details of the new vehicle but rather pushed that my buy back be signed over first. After being pushed aside and told to transfer my stuff from the old to the new, we finally signed over the buy back. This was 2 hours after arriving for something I was told the night before would take 1 hour. This is when it really got bad. Once we had no more vehicle, we were told that the deal we discussed the day before was out the door and that the dealer had advertised the car incorrectly. The ad was there the morning we drove to the dealer but was removed by the time we started talking numbers. Then another hit, the financing charges had gone up to 5% for a person with 800+ credit (no lie). So now the price and financing are higher than what was discussed. At this point we wanted to leave, but couldn't because our car now belonged to the dealer. No one could come pick us up and the dealer would not provide transport. To further aggravate things, when we asked the sales manager if he could find a different bank, the response was, "you go find a bank on your own and comeback." Being stuck in this situation now, we tried to get a bank but had no luck on a Saturday morning. Now 4 hours later and filled with the most frustration I have had since being in combat, and my wife much the same, we had to agree and buy the car at a price higher than advertised, and discussed the week prior to our arrival. We traveled over an hour to this dealer for this to happen to us. BE WARNED, THIS DEALER IS NOT A GOOD DEALER. We called the general manager and left messages for a month before finally making contact with him, and to this day (two weeks after a promised call back) we still have no call back. One more thing, the new vehicle also came the a due bill, or promise to apply something to my car. In this case it was the roof rails from my old car to my new car, two months later and they still have not done this, and now Chrysler has possession of the old vehicle and I will never have my promised roof rails. I will stop here on this review, but just know that the service department also lied and failed to perform repairs on my vehicle the week after we bought it. DO NOT BUY A CAR HERE OR USE THIS SERVICE DEPARTMENT.

    Shopped for a new car
    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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  • Excellent

    It's our 14th vehicle within our family over the years from Tuttle Click - our 4th within the past 12 month! We are definitely very satisfied and ...


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    It's our 14th vehicle within our family over the years from Tuttle Click - our 4th within the past 12 month! We are definitely very satisfied and loyal return customers! It was a great pleasure all around from A-Z, to purchase another new vehicle.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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About Our Dealership

Dealer on Cars.com since March 2016

If you're in the market for a new or used car, you've come to the right place. The staff at Tuttle-Click Chrysler Jeep Dodge is committed to helping you find the right vehicle for your needs. What's more, they're also dedicated to helping you maintain it long after you drive it home for the first time.