Crown Autos

Thank you Bethany for your review, although, we believe it was a bit unfair for you to say that we tried to "dissuade me" from taking our vehicle to another mechanic. That is very untrue. You came to our dealership for three days straight to look at the Honda. The first day we told you we ALWAYS let our customers take vehicles to other mechanics if they wish, but our vehicles are still sold "as-is." We are always upfront about everything that we know about the vehicles and give our customers a chance to drive them, inspect them, look at AutoCheck reports, and nothing was different for you and your father-in-law when you came to us for three days. After the first day, you said you were also going to go to other dealerships to look at other Honda Odyssey vehicles and that you may be back. The second day we allowed you to take the vehicle to your husband, who could not make it to the dealership because of a sprained ankle. When you brought it back you mentioned again that you wanted to take it for a third day to a mechanic, which we didn't have any issue with. The third day, we let you take the vehicle for more than three hours in order for your mechanic. We trust his evaluation and let you know that although he was quoting you higher than we know other dealerships would fix the same issues. However, you didn't want us to fix the brakes so we said that was fine. The timing belt issue for a Honda Odyssey for it's year and mileage is a totally normal issue. You can call any mechanic shop and ask when a 2007 Honda Odyssey's timing belt should be replaced and they will tell you 135,000-150,000 miles. Ours is just under that, and we said that isn't something that we could take care of for you, but other shops we work with could. Your father-in-law was very uninterested in wanting us to touch the vehicle at all, which is fine and understandable. All of that being said, your out the door was too low for our dealership to take. When it's already priced BELOW retail value. When we said we could not take the offer you both said "okay, thank you" and that was it. You both left and didn't seem interested in offering anything else. We negotiate with all of our customers, that is the nature of our business. We may have considered a higher offer, even if it was below the listed selling price. We again appreciate your review, we're always looking for ways to improve, and maybe our communication is something we can work on if you really believed we were unfair with you. We hope you had a good trip back home to Illinois with your husband and children. Thank you again coming to Crown Autos, if anything changes with your offer, please let us know we are always willing to work with.

We are always getting new inventory! Check back with us! Have a great New Year! Crown Autos

We will be here when you're ready for your next one! Crown Autos

Thank you Samantha for your kind review! We appreciate your business! Crown Autos

Dakota, We always try to be as helpful as possible! We're so glad we could help you get into your new car. Should you ever need anything else or have other questions please let us know! The Crown Autos Team

Mrs. Woods, it was such a pleasure working with you! We can't wait to continue doing business with you in the future! The Crown Autos Team

Thank you Aishwar for coming to our dealership! It was a pleasure working with you and we're happy you're happy!

That's our goal to make sure everyone is happy! Thank you so much for your review! It was a pleasure working with you as well!

Thanks Debbie! working with customers like you makes every day we come to work worth it! We look forward to seeing you again at Crown Autos!

Thanks Catherine for coming to see us at Crown Autos and giving us a chance to get you into your new car. We always try to make everyone happy with our dealership! If you ever need anything else please come back and see us!