[{"id":542429,"personPtyId":49200820,"firstName":"Brett","lastName":"Bauer","titleText":"Sales and Leasing","emailTxt":"bbauer@troncalli.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/8e45a8d90fa7.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":277506,"firstName":"Casey","lastName":"Cash","titleText":"Business Manager","emailTxt":"ccash@troncalli.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/7dfd1e9e47d8.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":225988,"personPtyId":38257045,"firstName":"Michael","lastName":"Stewart","titleText":"Service Manager","emailTxt":"mstewart@troncalli.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/a2a61e15353c.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":351709,"personPtyId":38261865,"firstName":"Charlie","lastName":"Saines","titleText":"Sales and Leasing","emailTxt":"csaines@troncalli.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/be4bc0d4a078.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":350795,"personPtyId":38265349,"firstName":"Brooke","lastName":"Nebel","titleText":"Service Advisor","emailTxt":"bnagel@troncalli.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/62d521d1f692.jpg","drDealerId":40276,"dealerEmpStartDtUtc":"1470009600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":542430,"firstName":"Rex","lastName":"Coburn","titleText":"Business Manager","emailTxt":"rcoburn@troncalli.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":94053,"personPtyId":38253772,"firstName":"Michael","lastName":"Barlow","titleText":"Sales Manager","emailTxt":"mbarlow@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":49,"imageUrl":"https://cdn-user.dealerrater.com/images/users/aberman/fe75f521-47f5-4011-a19e-a88415d2702f.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":167784,"firstName":"Stephanie","lastName":"Culver","titleText":"Receptionist","emailTxt":"sculver@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/users/aberman/c9009a23-007b-443b-90b4-9b749e7c64b2.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":94883,"firstName":"Bobbi","lastName":"Patterson","titleText":"Sales and Leasing Consultant","emailTxt":"bpatterson@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/users/aberman/edefa27c-45ce-437f-bef1-d8382b424baa.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":440970,"personPtyId":38276536,"firstName":"Bob","lastName":"Shiver","titleText":"Internet Manager","shortBioText":"Good Day \r\n\r\n My name Bob Shiver, I enjoy helping all of my customers and friends with their automotive needs, whether it just wanting to know how much they can sell their car for or looking for something for their family or need advice. It\u001as not always about selling; it is about customer service making customers for life.\r\n\r\nI have always enjoyed talking and interacting with people since I was a teenager. Not until I was at the age of thirty seven did I realize that the car business was a fit for life for me. Soon afterwards I got into the retail car business in 1992. Since then I have never looked back and always has been successful in any position to which I have been promoted.\r\n\r\nI have a tireless work ethic. I will always do my best at everything I attempt to do. So if you become one of my customers, I will always go above and beyond to make sure your needs are met and satisfied to your expectations.\r\nIt is not always about work. I love to","emailTxt":"bshiver@troncalli.com","combinedEmpAvgRatingNbr":4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/b4fdaea8579e.jpg","drDealerId":40276,"industryStartDtUtc":"683683200","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":333846,"personPtyId":38262688,"firstName":"Dan","lastName":"Manley","titleText":"Sales and Leasing","emailTxt":"dmanley@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/2c0ce7307a82.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":542435,"firstName":"Brandon","lastName":"Cardoso","titleText":"Service Advisor","emailTxt":"bcardoso@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":449216,"personPtyId":38271108,"firstName":"Dustin","lastName":"Hoose","titleText":"Sales and Leasing","shortBioText":"I have been with Subaru Since August of 2016, in that time i have been certified in Sales and Leasing and product/delivery specialist. Working with Subaru has been a great joy knowing that you are putting people in the safest car on the road. Listening to customers to find out what they are looking for in a new vehicle is critical to the car purchasing process. I make sure to find out exactly what you are looking for and take the time needed to explain the features and functions of the Subaru models. Here at Troncalli we make sure you feel like family and get the vehicle that suits your needs and wants. I am available Tuesday through Saturday to answer any questions you may have and help you with your car buying experience.","emailTxt":"dhoose@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/98310615bc38.jpg","drDealerId":40276,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"1470009600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":440974,"personPtyId":38270858,"firstName":"James","lastName":"Kesler","titleText":"Sales and Leasing","shortBioText":"I'm new to sales. I've spent the last 14 years working at a nonprofit retirement community. I've always been very active with cars and the car community.","emailTxt":"jkesler@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/f59c6c74641f.jpg","drDealerId":40276,"dealerEmpStartDtUtc":"1501545600","industryStartDtUtc":"1501545600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":397624,"firstName":"Jimmy","lastName":"Graham","titleText":"Sales and Leasing","emailTxt":"jgraham@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/ad9d97f7dd65.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":351712,"firstName":"Mark","lastName":"Tyler","titleText":"Parts Manager","emailTxt":"mtyler@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/cd121d3088e5.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":542428,"personPtyId":39572332,"firstName":"Alex","lastName":"Avrutsky","titleText":"Sales Manager","emailTxt":"alex@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":351713,"firstName":"Daniel","lastName":"Mygrant","titleText":"Parts Advisor","emailTxt":"dmygrant@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/866a09fe3359.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":315309,"personPtyId":38260364,"firstName":"Jen","lastName":"Cope","titleText":"Customer Relations","emailTxt":"jtcope@TRONCALLI.COM","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/63c6a84b91cb.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":558350,"firstName":"John","lastName":"O'Brien","titleText":"Service Advisor","emailTxt":"jobrien@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":542426,"personPtyId":49064577,"firstName":"Kathleen","lastName":"Miglis","titleText":"Sales and Leasing","emailTxt":"kmiglis@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40276,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1412121600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":542437,"firstName":"Marcy","lastName":"Ledford","titleText":"Parts Advisor","emailTxt":"mledford@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Parts"}]
Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Troncalli Subaru Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

8:30 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 AM - 6:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since January 2011

Thanks for shopping Troncalli. Voted #1 in Sales and Service Satisfaction by Subaru Customers in the Atlanta area. For

...

3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends. Inventory is growing daily. If you find a better deal on line or in print for any new Subaru, bring it to us, and we will beat it. No hard sell, no pressure, just the best deal available, and the treatment customers have been experiencing for over 50 years.

"Where Customers Love To Send Their Friends"

Service

Oil, Filter Change

$39.95

Detailing

$149.95

Car Wash

Complimentary

Cabin Filter Replacement

$69.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
260 lifetime reviews. Includes reviews of Troncalli Subaru from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 17, 2018

    Brett Bauer was lovely to work with. He coordinated our delivery and put a personal, friendly face on the car buying experience. We appreciated his open,... honest demeanor and willingness to work with our busy schedules. A pleasure and would recommend to anyone!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're so glad you had such a great experience at our dealership! If you have any further questions, please give us a call. We're always happy to help!


    Worked with:
    Brett Bauer

    Sales and Leasing

    (5.0) 7 reviews

    Rex Coburn

    Business Manager

    NOT RATED

  • 5.0 out of 5
    November 2, 2018

    Hat's off to James Kesler and his sales team for making our first Subaru purchase a pleasant, value centered and efficient buying experience. No hype,... broken promises or pressure. Zero. What my wife and I did experience was their patience and willingness to educate throughout the entire selection process. And as one who likes to fully investigate his options, major purchases are always a process. Yes, our 2019 Outback is our first Subaru, but if this car performs as expected it certainly won't by our last. Thanks James!! We wish you and the rest of the Troncalli team every success...

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we are glad to hear that we could help you out! We understand that it's an important decision where you purchase your vehicle from, and are so ...grateful to have been chosen! If you have any questions about your new Outback, please do not hesitate to give us a call, we're always happy to assist you. Take care!


    Worked with:
    Rex Coburn

    Business Manager

    NOT RATED

    Dan Manley

    Sales and Leasing

    NOT RATED

    James Kesler

    Sales and Leasing

    NOT RATED

  • December 26, 2017

    Eric Meckes did a great job without pressuring me and I bought my first Subaru in November. Had problems with my former finance company because they had... provided incorrect info about several things for payoff but Eric helped with that too. Great experience!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 1, 2018

    My husband and I purchased an Outback at Trancolli Subaru and Charlie Saines was our sales representative. He was able to answer any questions that we... had and was patient and courteous in the process. He was an extremely good listener. We felt very comfortable throughout the entire process of the purchase of our car. We went away feeling like the dealership would be available to help us in any way as we learn about all of the amazing features that it has. I would recommend that if you are in the market for a Subaru, go to Troncolli Subaru in Cumming, Ga. and see Charlie.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Rebecca, thanks for your praise and kind comments about our team! We understand that it's an important decision where you purchase your veh...icle from, and are so grateful to have been chosen! If you have any questions about your new vehicle, please do not hesitate to give us a call, we're always happy to help. Take care!


    Worked with:
    Charlie Saines

    Sales and Leasing

    (4.5) 12 reviews

  • 1.0 out of 5
    November 1, 2018

    With the plan of shopping for a Subaru, I looked up on line and happened to see an offer of $25 for a test drive at Subaru of Gwinnett dealership. I went... ahead and registered for it. Just when I was about to head over there, I happened to find Troncalli Subaru dealership which is much closer to my house. I then called them up and asked whether they would be able to honor the $25 for a test drive like the other dealership. Charlie Saines was the one I spoke to and he agreed to honor the $25 offer. They would need to enter a promo code for that to be processed. I then went there to experience the test drive. Charlie, however was busy and not available when I got there, so another sales person (Alexander Tharpe) helped with arranging the test drive for me. I also mentioned to this sales person about the $25 that Charlie agreed on. A few days later , I went on line to check out the status on my registration for the $25 associated with the test drive, but didn???t see a code being entered yet. I then called Charlie and was told he would enter the promo code for that to be processed and it will take a few weeks, while the fine print on the website says it only takes 3-5 days. While not seeing a code entered for the $25, I called Charlie again in the second week but was told he would handle it but it???s going to take some time. During the 3rd week, I called the sales manager Alex Avrutsky about nothing had been done for my $25, and he said he would check with Charlie and get back to me. Believe or not, that phone call was the last time I ever got to talk to the sales manager and nothing had been heard from him ever since, despite numerous phone calls I made afterworlds. I also tried to contact the general manager Michael Barlow but never got to talk to him either. Besides Being upset and frustrated with having nobody get back with me on this $25, my bigger question is how well they would really take care of their customers?? No response, no follow-up, not doing what they promised, from neither of those three people: Charley, the sales manager, and the GM. What kind of credibility are they building through the poor service to a potential car buyer???

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    After bringing your concern to our attention we are glad to know that everything has been resolved to your satisfaction.


    Worked with:
    Charlie Saines

    Sales and Leasing

    (4.5) 12 reviews

  • 1.0 out of 5
    November 1, 2018

    With the plan of shopping for a Subaru, I looked up on line and happened to see an offer of $25 for a test drive at Subaru of Gwinnett dealership. I went... ahead and registered for it. Just when I was about to head over there, I happened to find Troncalli Subaru dealership which is much closer to my house. I then called them up and asked whether they would be able to honor the $25 for a test drive like the other dealership. Charlie Saines was the one I spoke to and he agreed to honor the $25 offer. They would need to enter a promo code for that to be processed. I then went there to experience the test drive. Charlie, however was busy and not available when I got there, so another sales person (Alexander Tharpe) helped with arranging the test drive for me. I also mentioned to this sales person about the $25 that Charlie agreed on. A few days later , I went on line to check out the status on my registration for the $25 associated with the test drive, but didn’t see a code being entered yet. I then called Charlie and was told he would enter the promo code for that to be processed and it will take a few weeks, while the fine print on the website says it only takes 3-5 days. While not seeing a code entered for the $25, I called Charlie again in the second week but was told he would handle it but it’s going to take some time. During the 3rd week, I called the sales manager Alex Avrutsky about nothing had been done for my $25, and he said he would check with Charlie and get back to me. Believe or not, that phone call was the last time I ever got to talk to the sales manager and nothing had been heard from him ever since, despite numerous phone calls I made afterworlds. I also tried to contact the general manager Michael Barlow but never got to talk to him either. Besides Being upset and frustrated with having nobody get back with me on this $25, my bigger question is how well they would really take care of their customers?? No response, no follow-up, not doing what they promised, from neither of those three people: Charley, the sales manager, and the GM. What kind of credibility are they building through the poor service to a potential car buyer???

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Andy, that is not what we like to hear. We would welcome the chance to discuss it with you. Please email Jennifer Cope at jtcope@troncalli.com with yo...ur best contact information.

  • 5.0 out of 5
    October 28, 2018

    Bobbie was a pleasure to work with. She is very friendly and she explained everything in detail. We would recommend her to all of our friends.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you again for taking the time to let us know how we did. Your recommendation means so much to us and we're so happy to have earned it. Thank you... again for taking the time to let the world know about your positive experience. Have a great day and safe travels!


    Worked with:
    Michael Barlow

    Sales Manager

    NOT RATED

    Bobbi Patterson

    Sales and Leasing Consultant

    NOT RATED

  • 4.0 out of 5
    October 19, 2018

    We went to Troncalli after having a failed negotiation at another local dealer. We were just going to test drive an Outback again to see what our options... were. But when Brett agreed to every part of our list of things we wanted, it was a done deal with no pain. For those using USAA as a car buying service, this dealership is not listed. However, they honored the USAA price no questions asked.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time out of your day to let us know how we did. We are very pleased to hear that Brett was able to take care of all your need...s and provide you with service that makes us proud. If you're ever in need of more help, please let us know! Enjoy your new vehicle and safe travels!


    Worked with:
    Brett Bauer

    Sales and Leasing

    (5.0) 7 reviews

  • 5.0 out of 5
    September 27, 2018

    Mind you, my wife and I are sales directors,, and we despise being "sold". Working with Brett Bauer, was like talking with a friend, about what we really... wanted AND needed. He listens, makes suggestions and delivers the kind of rexperience, which respects our time and our needs. He's the kind of person you want to work with; knowledgeable, accommodating, trustworthy and funny. Thanks for your help, Brett!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for your kind words and congratulations on your new vehicle! We're glad to hear we delivered such a great experience. Please don't he...sitate to reach out if there's anything additional we can do for you. We hope you have a great day!


    Worked with:
    Brett Bauer

    Sales and Leasing

    (5.0) 7 reviews

  • 5.0 out of 5
    September 19, 2018

    Personalized selling at its best. Brett listened to our needs and offered suggestions which were appropriate. He seemed to be very knowledgeable about... the Ascent even though it is a brand new model.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do f...or you. Take care!


    Worked with:
    Brett Bauer

    Sales and Leasing

    (5.0) 7 reviews

    Rex Coburn

    Business Manager

    NOT RATED

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