Reviews
The service department is useless.
The service department is useless. They do not know how to do anything beyond what the computer tells them. When I took in a vehicle from 2007 they were unable to help because it was not an issue that could be diagnosed with a computer. Even after telling them to please Google it like I had they would not do it and charged me $200 to get my vehicle back. I used YouTUbe and fixed in 10 minutes.
The service department is useless.
The service department is useless. They do not know how to do anything beyond what the computer tells them. When I took in a vehicle from 2007 they were unable to help because it was not an issue that could be diagnosed with a computer. Even after telling them to please Google it like I had they would not do it and charged me $200 to get my vehicle back. I used YouTUbe and fixed in 10 minutes.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great staff and a friendly atmosphere.
Great staff and a friendly atmosphere. Not to mention the fantastic deal! Reginald did a great job and Michael, the GM, took care of me like I was a VIP.
Great staff and a friendly atmosphere.
Great staff and a friendly atmosphere. Not to mention the fantastic deal! Reginald did a great job and Michael, the GM, took care of me like I was a VIP.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My wife purchased a new (2024) Subaru Outback Limited and
My wife purchased a new (2024) Subaru Outback Limited and she loves it!! The many safety and comfort features that it has are amazing, the car is very attractive, it is enjoyable to drive (i.e., it handles well and is fun to drive). The sales representative, Greg Pryor, was excellent. We both highly recommend the Subaru Outback and Greg. We considered BMW, Lexus and many other car brands and this car was hands down the best and a much better value. The 1.9% no-money down loan was also a good deal.
My wife purchased a new (2024) Subaru Outback Limited and
My wife purchased a new (2024) Subaru Outback Limited and she loves it!! The many safety and comfort features that it has are amazing, the car is very attractive, it is enjoyable to drive (i.e., it handles well and is fun to drive). The sales representative, Greg Pryor, was excellent. We both highly recommend the Subaru Outback and Greg. We considered BMW, Lexus and many other car brands and this car was hands down the best and a much better value. The 1.9% no-money down loan was also a good deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
I brought my Crosstrek in for routine oil change service
I brought my Crosstrek in for routine oil change service and check over on Monday. We used the express service. Trevor took great care of my car. We got out in less tan an hour. Good service.
I brought my Crosstrek in for routine oil change service
I brought my Crosstrek in for routine oil change service and check over on Monday. We used the express service. Trevor took great care of my car. We got out in less tan an hour. Good service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jim, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
Awesome group with the customer at heart!
Awesome group with the customer at heart! We were greeted immediately and within 1 1/2 hours we left in my dream vehicle! Thank you Amy for taking care of us and my wishes!!!
Awesome group with the customer at heart!
Awesome group with the customer at heart! We were greeted immediately and within 1 1/2 hours we left in my dream vehicle! Thank you Amy for taking care of us and my wishes!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Does not follow thru on promises and basic vehicle
Does not follow thru on promises and basic vehicle problems discovered during first week of ownership. See GOOGLE REVIEW for complete details. Salesman was great but once the sale is done other departments are a failure -SORRY but TRUE.
Does not follow thru on promises and basic vehicle
Does not follow thru on promises and basic vehicle problems discovered during first week of ownership. See GOOGLE REVIEW for complete details. Salesman was great but once the sale is done other departments are a failure -SORRY but TRUE.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, that is not what we like to hear. We would welcome the chance to discuss it with you. Please email Jennifer Cope at jtcope@troncalli.com with your best contact information.
From the moment I entered Troncolli Subaru, I felt
From the moment I entered Troncolli Subaru, I felt welcomed and at ease with the car-purchasing experience. The entire team greeted me with genuine smiles and were professional, attentive, knowledgeable and an overall joy to work with.
From the moment I entered Troncolli Subaru, I felt
From the moment I entered Troncolli Subaru, I felt welcomed and at ease with the car-purchasing experience. The entire team greeted me with genuine smiles and were professional, attentive, knowledgeable and an overall joy to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Curtis is a very nice person.
Curtis is a very nice person. He makes the whole process very quick and easy.
Curtis is a very nice person.
Curtis is a very nice person. He makes the whole process very quick and easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Nathan, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!
OUTSTANDING SALESPERSON, THANK YOU CURTIS.
OUTSTANDING SALESPERSON, THANK YOU CURTIS. This is a person that listens as strives to work with the customer.
OUTSTANDING SALESPERSON, THANK YOU CURTIS.
OUTSTANDING SALESPERSON, THANK YOU CURTIS. This is a person that listens as strives to work with the customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Everyone that i came in contact with was extremely nice and friendly. Outstanding customer care! Thank you!
Curtis was really helpful and very knowledgeable and
Curtis was really helpful and very knowledgeable and clear on the vehicle we were interested in.
Curtis was really helpful and very knowledgeable and
Curtis was really helpful and very knowledgeable and clear on the vehicle we were interested in.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!