[{"id":277506,"firstName":"Casey","lastName":"Cash","titleText":"Business Manager","emailTxt":"ccash@troncalli.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/7dfd1e9e47d8.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":225988,"personPtyId":38257045,"firstName":"Michael","lastName":"Stewart","titleText":"Service Manager","emailTxt":"mstewart@troncalli.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/a2a61e15353c.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":351709,"personPtyId":38261865,"firstName":"Charlie","lastName":"Saines","titleText":"Sales and Leasing","emailTxt":"csaines@troncalli.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/be4bc0d4a078.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":350795,"personPtyId":38265349,"firstName":"Brooke","lastName":"Nebel","titleText":"Service Advisor","emailTxt":"bnagel@troncalli.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/62d521d1f692.jpg","drDealerId":40276,"dealerEmpStartDtUtc":"1470009600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":542429,"personPtyId":49200820,"firstName":"Brett","lastName":"Bauer","titleText":"Sales and Leasing","emailTxt":"bbauer@troncalli.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/8e45a8d90fa7.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":542430,"firstName":"Rex","lastName":"Coburn","titleText":"Business Manager","emailTxt":"rcoburn@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":94053,"personPtyId":38253772,"firstName":"Michael","lastName":"Barlow","titleText":"Sales Manager","emailTxt":"mbarlow@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":48,"imageUrl":"https://cdn-user.dealerrater.com/images/users/aberman/fe75f521-47f5-4011-a19e-a88415d2702f.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":167784,"firstName":"Stephanie","lastName":"Culver","titleText":"Receptionist","emailTxt":"sculver@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/users/aberman/c9009a23-007b-443b-90b4-9b749e7c64b2.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":94883,"firstName":"Bobbi","lastName":"Patterson","titleText":"Sales and Leasing Consultant","emailTxt":"bpatterson@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/users/aberman/edefa27c-45ce-437f-bef1-d8382b424baa.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":440970,"personPtyId":38276536,"firstName":"Bob","lastName":"Shiver","titleText":"Internet Manager","shortBioText":"Good Day \r\n\r\n My name Bob Shiver, I enjoy helping all of my customers and friends with their automotive needs, whether it just wanting to know how much they can sell their car for or looking for something for their family or need advice. It\u001as not always about selling; it is about customer service making customers for life.\r\n\r\nI have always enjoyed talking and interacting with people since I was a teenager. Not until I was at the age of thirty seven did I realize that the car business was a fit for life for me. Soon afterwards I got into the retail car business in 1992. Since then I have never looked back and always has been successful in any position to which I have been promoted.\r\n\r\nI have a tireless work ethic. I will always do my best at everything I attempt to do. So if you become one of my customers, I will always go above and beyond to make sure your needs are met and satisfied to your expectations.\r\nIt is not always about work. I love to","emailTxt":"bshiver@troncalli.com","combinedEmpAvgRatingNbr":4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/b4fdaea8579e.jpg","drDealerId":40276,"industryStartDtUtc":"683683200","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":351710,"firstName":"Cory","lastName":"Brannon","titleText":"Service Advisor","emailTxt":"subaruservice@troncalli.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/31340488983a.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":333846,"personPtyId":38262688,"firstName":"Dan","lastName":"Manley","titleText":"Sales and Leasing","emailTxt":"dmanley@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/2c0ce7307a82.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":542435,"firstName":"Brandon","lastName":"Cardoso","titleText":"Service Advisor","emailTxt":"bcardoso@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":449216,"personPtyId":38271108,"firstName":"Dustin","lastName":"Hoose","titleText":"Sales and Leasing","shortBioText":"I have been with Subaru Since August of 2016, in that time i have been certified in Sales and Leasing and product/delivery specialist. Working with Subaru has been a great joy knowing that you are putting people in the safest car on the road. Listening to customers to find out what they are looking for in a new vehicle is critical to the car purchasing process. I make sure to find out exactly what you are looking for and take the time needed to explain the features and functions of the Subaru models. Here at Troncalli we make sure you feel like family and get the vehicle that suits your needs and wants. I am available Tuesday through Saturday to answer any questions you may have and help you with your car buying experience.","emailTxt":"dhoose@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/98310615bc38.jpg","drDealerId":40276,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"1470009600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":397624,"firstName":"Jimmy","lastName":"Graham","titleText":"Sales and Leasing","emailTxt":"jgraham@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/ad9d97f7dd65.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":351712,"firstName":"Mark","lastName":"Tyler","titleText":"Parts Manager","emailTxt":"mtyler@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/cd121d3088e5.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":542428,"personPtyId":39572332,"firstName":"Alex","lastName":"Avrutsky","titleText":"Sales Manager","emailTxt":"alex@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":351713,"firstName":"Daniel","lastName":"Mygrant","titleText":"Parts Advisor","emailTxt":"dmygrant@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/866a09fe3359.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":440974,"personPtyId":38270858,"firstName":"James","lastName":"Kesler","titleText":"Sales and Leasing","shortBioText":"I'm new to sales. I've spent the last 14 years working at a nonprofit retirement community. I've always been very active with cars and the car community.","emailTxt":"jkesler@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/f59c6c74641f.jpg","drDealerId":40276,"dealerEmpStartDtUtc":"1501545600","industryStartDtUtc":"1501545600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":315309,"personPtyId":38260364,"firstName":"Jen","lastName":"Cope","titleText":"Customer Relations","emailTxt":"jtcope@TRONCALLI.COM","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/63c6a84b91cb.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":542426,"personPtyId":49064577,"firstName":"Kathleen","lastName":"Miglis","titleText":"Sales and Leasing","emailTxt":"kmiglis@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40276,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1412121600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":542437,"firstName":"Marcy","lastName":"Ledford","titleText":"Parts Advisor","emailTxt":"mledford@troncalli.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40276,"certifiedEmployee":false,"deptDscrp":"Parts"}]
Rectangle 48
Sales 8:30 AM - 6:00 PM
Service 7:30 AM - 6:00 PM

Troncalli Subaru Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

8:30 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 AM - 6:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since January 2011

Thanks for shopping Troncalli. Voted #1 in Sales and Service Satisfaction by Subaru Customers in the Atlanta area. For

...

3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends. Inventory is growing daily. If you find a better deal on line or in print for any new Subaru, bring it to us, and we will beat it. No hard sell, no pressure, just the best deal available, and the treatment customers have been experiencing for over 50 years.

"Where Customers Love To Send Their Friends"

Service

Oil, Filter Change

$39.95

Detailing

$149.95

Car Wash

Complimentary

Cabin Filter Replacement

$69.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
252 lifetime reviews. Includes reviews of Troncalli Subaru from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 28, 2018

    Mind you, my wife and I are sales directors,, and we despise being "sold". Working with Brett Bauer, was like talking with a friend, about what we really... wanted AND needed. He listens, makes suggestions and delivers the kind of rexperience, which respects our time and our needs. He's the kind of person you want to work with; knowledgeable, accommodating, trustworthy and funny. Thanks for your help, Brett!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Troncalli Subaru

    Hello, thank you for your kind words and congratulations on your new vehicle! We're glad to hear we delivered such a great experience. Please don't he...sitate to reach out if there's anything additional we can do for you. We hope you have a great day!


    Worked with:
    Brett Bauer

    Sales and Leasing

    NOT RATED

  • 4.3 out of 5
    September 19, 2018

    Personalized selling at its best. Brett listened to our needs and offered suggestions which were appropriate. He seemed to be very knowledgeable about... the Ascent even though it is a brand new model.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Troncalli Subaru

    Hello we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do f...or you. Take care!


    Worked with:
    Brett Bauer

    Sales and Leasing

    NOT RATED

    Rex Coburn

    Business Manager

    NOT RATED

  • December 26, 2017

    Eric Meckes did a great job without pressuring me and I bought my first Subaru in November. Had problems with my former finance company because they had... provided incorrect info about several things for payoff but Eric helped with that too. Great experience!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 18, 2018

    I worked with Brett Bauer and Casey Cash. Both were professional, nice and willing to go the extra mile. I would not hesitate to recommend them and this... dealership. Very happy with my new car; Subaru Crosstrek

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Troncalli Subaru

    Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out! Take ...care!


    Worked with:
    Casey Cash

    Business Manager

    (5.0) 31 reviews

    Brett Bauer

    Sales and Leasing

    NOT RATED

  • 5.0 out of 5
    September 13, 2018

    !!!Michael Stewart, Cory Brannon, Charlie The-Subaru-Guy, and Casey Cash!!! These are the ones who made the difference. I dreamed of owning a Subaru. The... most convenient location was Subaru of Gwinnett. Once I arrived and was judged and pressured by Elizabeth and Charles, telling me no other car dealership in Atlanta would offer me a vehicle, due to my credit, were offensive regarding which car my credit would 'allow' me to drive, and they made a 'sweet deal' for me with their favorite banker at Chase, They then called me 3 days later demanding more money for me to keep the car. This saga lasted 15 days. Subaru of America ended up getting involved and took care of me. After discussing this encounter with other Subaru owners, they all spoke highly of Troncalli. Even though it is out of my way, in every way, I decided to try them out. They were most welcoming and assured me I never had to return to Gwinnett. After a 14 month struggle with replacing modules and parts for the same issue on a brand new car, Charlie and Casey helped me into a 2019. But along the way, Michael Stewart even FaceTimed me at one point. My son and I were in a dire situation and he walked me through uninstalling the battery in the car, reinstalling it, and called to follow-up that evening, to be sure we were not stranded again. It may sound corny, but I will not easily forget his help that day. He and Cory Brannon talked me through resetting the BLS over six times. They car would disable itself and I would have to uninstall the battery again and again. They replaced module after module. Brooke even fielded several of my frustrated calls. I was convinced I was done with Subaru, not the people, but with Subaru in general. The service was amazing but I can't feel unsafe on the road, with my 8-year old. After being talked off the frustration ledge by Cory, yet again, he ushered me over to Charlie. Charlie and Casey were able to help me feel confident about Subaru again. I now have the 2019 Crosstrek and feel like I have an entire team of people who support my safety and will continue to support my Subaru journey. I believe sales is about people and relationships. The people at Troncalli go above and beyond. Subaru of America went above and beyond over my terrible service at Gwinnett. Troncalli will always have my business! Subaru of America should be grateful they have Troncalli on their side.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to let us know how we did! We really appreciate your business and if you ever need anything additional, don't hesit...ate to reach out! Take care!


    Worked with:
    Casey Cash

    Business Manager

    (5.0) 31 reviews

    Michael Stewart

    Service Manager

    (5.0) 26 reviews

    Cory Brannon

    Service Advisor

    (5.0) 5 reviews

  • 5.0 out of 5
    September 10, 2018

    Best car buying experience ever! Knowledgeable, competent, helpful and friendly folks. I am loving all of the great featurs in my new Outback. Thank... you!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Troncalli Subaru

    Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!


    Worked with:
    Casey Cash

    Business Manager

    (5.0) 31 reviews

    Charlie Saines

    Sales and Leasing

    (5.0) 10 reviews

  • 5.0 out of 5
    September 10, 2018

    !!!Michael Stewart, Cory Brannon, Charlie The-Subaru-Guy, and Casey Cash!!! These are the ones who made the difference. I dreamed of owning... a Subaru. The most convenient location was Subaru of Gwinnett. Once I arrived and was judged and pressured by Elizabeth and Charles, telling me no other car dealership in Atlanta would offer me a vehicle, due to my credit, were offensive regarding which car my credit would 'allow' me to drive, and they made a 'sweet deal' for me with their favorite banker at Chase, They then called me 3 days later demanding more money for me to keep the car. This saga lasted 15 days. Subaru of America ended up getting involved and took care of me. After discussing this encounter with other Subaru owners, they all spoke highly of Troncalli. Even though it is out of my way, in every way, I decided to try them out. They were most welcoming and assured me I never had to return to Gwinnett. After a 14 month struggle with replacing modules and parts for the same issue on a brand new car, Charlie and Casey helped me into a 2019. But along the way, Michael Stewart even FaceTimed me at one point. My son and I were in a dire situation and he walked me through uninstalling the battery in the car, reinstalling it, and called to follow-up that evening, to be sure we were not stranded again. It may sound corny, but I will not easily forget his help that day. He and Cory Brannon talked me through resetting the BLS over six times. They car would disable itself and I would have to uninstall the battery again and again. They replaced module after module. Brooke even fielded several of my frustrated calls. I was convinced I was done with Subaru, not the people, but with Subaru in general. The service was amazing but I can't feel unsafe on the road, with my 8-year old. After being talked off the frustration ledge by Cory, yet again, he ushered me over to Charlie. Charlie and Casey were able to help me feel confident about Subaru again. I now have the 2019 Crosstrek and feel like I have an entire team of people who support my safety and will continue to support my Subaru journey. I believe sales is about people and relationships. The people at Troncalli go above and beyond. Subaru of America went above and beyond over my terrible service at Gwinnett. Troncalli will always have my business! Subaru of America should be grateful they have Troncalli on their side.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
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    Troncalli Subaru

    Thank you for your kind review; we are happy to pass along your comments to Michael and the team here at Troncalli Subaru! We hope you are enjoying yo...ur new 2019 Crosstrek. If there's anything further we can do for you, we are happy to help! Safe travels!


    Worked with:
    Casey Cash

    Business Manager

    (5.0) 31 reviews

    Michael Stewart

    Service Manager

    (5.0) 26 reviews

    Charlie Saines

    Sales and Leasing

    (5.0) 10 reviews

    Brooke Nebel

    Service Advisor

    (4.2) 5 reviews

    Cory Brannon

    Service Advisor

    (5.0) 5 reviews

  • 5.0 out of 5
    September 4, 2018

    I've been buying cars and trading in cars for 40+ years and have never had a more pleasant and easy buying experience. Would highly recommend Troncalli... Subaru to anyone looking for a great car and even greater dealer.

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Troncalli Subaru

    Greg, we are happy to have provided you with the best automotive experience! We appreciate your recommendation of our dealership, and look forward to ...your next visit!


    Worked with:
    Casey Cash

    Business Manager

    (5.0) 31 reviews

    Brooke Nebel

    Service Advisor

    (4.2) 5 reviews

    Bobbi Patterson

    Sales and Leasing Consultant

    NOT RATED

    Cory Brannon

    Service Advisor

    (5.0) 5 reviews

    Brandon Cardoso

    Service Advisor

    NOT RATED

    Dustin Hoose

    Sales and Leasing

    NOT RATED

  • 5.0 out of 5
    August 31, 2018

    This was the most stress free car buying experience I have ever had. Our salesman Brett Bauer really listened to what we were looking for. Our experience... in the finance department with Casey Cash went just as smoothly. This was a great experience all around.

    5.0 out of 5
    Customer Service
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    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
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    Troncalli Subaru

    Hello Corinne, we are so happy to read such a great review about your experience at Troncalli Subaru with Brett and Casey! If you ever need anything e...lse from us, please feel free to give us a call or stop by. Have an awesome day!


    Worked with:
    Casey Cash

    Business Manager

    (5.0) 31 reviews

    Michael Stewart

    Service Manager

    (5.0) 26 reviews

    Brett Bauer

    Sales and Leasing

    NOT RATED

  • 4.8 out of 5
    August 22, 2018

    Bob Shiver was quick to respond and very attentive to my requests and time constraints. The process was a smoothly ran as I've ever experience buying a... car. I would highly recommend Bob and the team at Troncalli Subaru to anyone looking to purchase a new, or even used vehicle. They will take exceptional care of you. The finance paperwork was quick and efficient as well, Casey was awesome too.

    5.0 out of 5
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    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Troncalli Subaru

    Mike, we're happy to hear you had such a positive experience with Bob and our team! If you ever need anything else from us, please feel free to give u...s a call or stop by. Have an awesome day!


    Worked with:
    Casey Cash

    Business Manager

    (5.0) 31 reviews

    Bob Shiver

    Internet Manager

    (4.0) 6 reviews

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