Troncalli Subaru

⭐⭐⭐⭐⭐ An Absolutely Outstanding Experience at Troncalli Subaru! A couple of weeks ago, we purchased a Subaru Outback Touring from Troncalli Subaru, and from start to finish, it was hands down the best experience I've ever had at a new car dealership. The professionalism, knowledge, friendliness, and customer service were exceptional. There was no unnecessary pressure—just a genuine effort to make sure we were comfortable, informed, and completely satisfied with our purchase. Then there was the Outback Touring itself. I was completely amazed by the features, ride quality, technology, comfort, and especially the incredible attention Subaru puts into safety. I was so impressed with both the vehicle and the experience we had at Troncalli that I did something I certainly wasn't planning on doing... I went back just one week later and purchased a Forester Touring Hybrid! That probably says more about our experience than anything else could. Buying one new vehicle is a major decision. Going back to the same dealership a week later and buying another speaks volumes about both Subaru and Troncalli Subaru. They have earned our business, our trust, and our highest recommendation. Five stars simply aren't enough!

It was a pleasure to work with Charles. For a Service repair for our Outback. He was helpful and knowledgeable. And understanding of our particular situation. Work performed was timely and professional. Would not have a problem recommending Troncalli Subaru in the future.

Charles was Johnny on the spot very reachable and the most beautiful experience after a very bad experience day before with Riley . Thx for restoring my confidence in customer service Charles

Troncalli was an inviting and professional car leasing experience. I would recommend the dealership to anyone. Our salesperson was extremely knowledgeable and helpful and went out of his way to make this deal work.

Great customer service. Greg the sales person was great and we appreciated his follow up call.

Charles did FANTASTIC! He went over the top to get our Outback DCM issue fixed. I drive from Cleveland Tn and will continue coming

I came in for 2 things that needed to be fixed. After 3 hours there, neither was fixed! This isn't the first time this has happened at this dealership. Very frustrating but the service advisors I dealt with didn't seem to care. They said I would need to leave my car next time and I asked about a loaner...the advisor never got back to me. If my issues weren't Subaru related I would not go back here.

Excellent service and customer centered staff. I’ve been a customer since 2013 and have never been disappointed.

Amy was a pleasure to work with and this was the best experience in a new car purchase that I have experienced.

Wasn’t impressed with service advisor. Never said hello or called me by my name. Very little personality. I have been dealing with this dealership for about 5 years and this was the worse experience I’ve had. I got the email towards the end of the service and one thing was at a caution and he never discussed it with me. Very disappointed in this service call