New 866-754-1295 Dealer Website
Used 877-247-8038 Email Dealer
Service 888-214-6901

Thank you. Your email has been sent to the dealer.

Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 7:00 PM
Mon 8:30 AM - 8:00 PM
Tue 8:30 AM - 8:00 PM
Wed 8:30 AM - 8:00 PM
Thu 8:30 AM - 8:00 PM
Fri 8:30 AM - 8:00 PM
Sat 8:30 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 7:00 PM
Tue 7:30 AM - 7:00 PM
Wed 7:30 AM - 7:00 PM
Thu 7:30 AM - 7:00 PM
Fri 7:30 AM - 7:00 PM
Sat 8:30 AM - 6:00 PM
Sun Closed
{{currentIndex + 1}} of 1

Reviews

3.7
Average based on 13 reviews.
  • Worst Experience of My LIfe

    My wife and I recently purchased a Forester from Troncalli. It was the biggest mistake we have ever made. When it came time for our monthly paymen...

    Dealer Response

    Our management team is aware of this highly unusual situation and we are working diligently towards getting it resolved.


    Show Full Review

    My wife and I recently purchased a Forester from Troncalli. It was the biggest mistake we have ever made. When it came time for our monthly payments, I noticed that they had increased drastically. Upon further investigation I found that Troncalli had reported an incorrect price to the bank (of course they added a few $$$). Naturally, I was not going to pay it and reached out to Troncalli. No one answered the phone or returned my phone calls for over a week. I was simply ignored, until I finally reached Mr. Troncalli himself. Then after another week of explaining that the price was reported incorrectly, they began to fix it. Of course, I has already missed a payment and was assured by Mr. Troncalli himself that it would be pro-rated. However, two months later a late notification pops up on my account. Apparently, Troncalli failed to ever post the first payment as promised. Now it starts all over again, and no one will answer the phone or return my calls. Yes, this is a true story. Do yourself a favor and when you consider purchasing a car from Troncalli....just don't.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our management team is aware of this highly unusual situation and we are working diligently towards getting it resolved.


    Hide Full Review
  • Poor potential customer experience

    I had been asking for a member of their sales team contact me for almost two weeks now. I have been interested in a Subaru for a little while now...

    Dealer Response

    We would be happy to assist you with your purchase Mr. McMasters. I left a voice message for you last week and since I haven't received a return ...


    Show Full Review

    I had been asking for a member of their sales team contact me for almost two weeks now. I have been interested in a Subaru for a little while now and recently have decided to make a purchase. I am local to them (exit 11). I am a cash buyer with a excellent credit. I had a question about the availability of a certain Subaru. Their sales team does not reply to inquiries on Troncalli's website and they don't return calls. You get promises that a member of their sales team or a manager will contact you promptly. I'm here to say that they do not. Emailed the general manager and nothing! I'm not too confident at this point that Troncalli Subaru can exceed any of my customer expectations if I can not find a sales team member that will communicate with me.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We would be happy to assist you with your purchase Mr. McMasters. I left a voice message for you last week and since I haven't received a return phone call (it had your name in the recorded greeting)I am wondering if there is a better contact number to reach you. My direct line is 678-244-4109 and my email address is jtcope@troncalli.com - we do look forward to hearing from you. With kind regards, Jennifer Cope


    Hide Full Review
  • Very pleasant car buying experience

    My first experience with a Subaru was when I was a teenager, step dad had one, I never drove it and never really asked about it. The first real ti...


    Show Full Review

    My first experience with a Subaru was when I was a teenager, step dad had one, I never drove it and never really asked about it. The first real time Subaru caught my eye was when I saw Colin McRae doing his thing in the dirt at high speed on tv. I was in awe, and wanted one of those. Being realistic with budgets, it wasn't happening for me. Time goes by, I have owned at least 15 different cars since that time, and now older and wiser, I really did my homework this time. I watched every video on YouTube I could find, from anything of the models offered, option packages, mpg, repairs, etc. I started to zero in on the Forrester, and decided that's what I wanted. Convinced the wife this was the right choice, and we should seriously go and take an up close look at them. Took me a month to convince her to even entertain the idea. So we went to Troncalli, and met up with Eric. Having been a previous car salesman myself, I was aware of the "tricks of the trade" so to speak, and went in with a guarded posture. Eric, being the old salty dog that he is, picked up on this real quick, and just more or less stood back and let me ask what I wanted, and interject what I already learned about each model. This was great, a very low pressure, don't have to buy anything approach was exactly what I wanted to experience, and Eric didn't disappoint. He took all the time that was needed for my wife and I to drive the Outback, Forrester, and Crosstrek. The Forrester I wanted, they didn't have with the options I was after (Eyesight mainly), and would have taken weeks to get on the lot. I was ready to get out of my truck as fast as I could. After discussing with the wife, what was a realistic expectation to our needs, we settled on the Crosstrek. We didn't "need" some of the things my "teenage" mind was telling me to get. We ended up leasing, as it was our first Subi, and I looked at it as if it works out for us for the next 3 years, then I will probably be a Subaru Lifer. Bottom line, we got a new car, payments dropped over $100/mo, not to mention the insurance went down as well with this purchase. The buying experience was top notch in my opinion and would return again, I have only delt with service once, so that's yet to be seen and gave an overall 4 star for this very reason.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
Read All Reviews

Service & Repair

About Our Dealership

Dealer on Cars.com since January 2011

Thanks for shopping Troncalli. Voted #1 in Sales and Service Satisfaction by Subaru Customers in the Atlanta area. For 3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends. Inventory is growing daily. If you find a better deal on line or in print for any new Subaru, bring it to us, and we will beat it. No hard sell, no pressure, just the best deal available, and the treatment customers have been experiencing for over 50 years.


"Where Customers Love To Send Their Friends"