Troncalli Subaru

4.7
(352 reviews)
Visit Troncalli Subaru
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 7:30am–6:00pm
Sunday Closed Closed
New (470) 695-3136 (470) 695-3136
Used (470) 252-3387 (470) 252-3387
Service (470) 252-3382 (470) 252-3382

Reviews

4.7
(352 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

5.0

Dealt with Mr. Bob Shiver in internet sales. Due to the...

Dealt with Mr. Bob Shiver in internet sales. Due to the great new car shortage of 2021 I had to travel about 300 miles to Troncalli to find the specific model I wanted. Never dealing at distance on a car deal before, I was apprehensive about all the things that could and probably would go wrong. Those concerns never materialized. All previously agreed to numbers and terms were confirmed and our transaction proceeded without one hiccup. I don't live in the Atlanta area, but if I did, I would not hesitate one minute to do business with Troncalli Subaru once again. Who knows? I might even be willing to make the drive again.

5.0

No pressure, no hassle. Allowed me to change my mind and...

No pressure, no hassle. Allowed me to change my mind and was patient till the end. Todd in service was also extremely helpful. You guys are the best.

Dealer response

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

5.0

My experience with Troncalli Subaru was positive from the...

My experience with Troncalli Subaru was positive from the minute I stepped into the dealership. The staff is knowledgeable, responsive and works hard to provide good service and make you comfortable with the process of purchasing a car. I would love to be able to refer friends to this dealership so they could experience the amazing customer service they provide!

Dealer response

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Troncalli Subaru. Thanks again for the recommendation, and have an amazing day!

5.0

In all my years of dealing with service departments I...

In all my years of dealing with service departments I have never been treated so royally and respectfully as I have been treated by Troncalli Subaru. This is our first Subaru which we bought in 2019. Yesterday I stopped in and told them that I drove over a curb and heard a loud noise. They were very helpful and examined my car to see if it was ‘safe to drive’. Brian greeted me and made the arrangements to check the car. Frank also greeted me and I was treated like ‘family’. They are very knowledgeable and professional. I cant praise them enough. Found out that Frank was originally from Rochester NY and knew exactly where I lived as a kid. Like I said, “treated like family’. Thanks Troncalli Subaru!!

Dealer response

Hello Joyce, we're happy you found our staff to be so supportive during your experience here at Troncalli Subaru. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

5.0

Troncalli Subaru make car buying a breeze and...

Troncalli Subaru make car buying a breeze and enjoyable. I'm now a first time Subaru owner, thanks to Bob Shivers help. The whole team at Troncalli make you feel like your joining the Subaru family. Thanks for the experience.

Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

5.0

Fantastic Customer Service

Troncalli Subaru spent all the time we needed to show us how all the features of the Forester worked. We told them our daughter will sometimes drive our Forester after she turns 16. They sat with my daughter and showed her how to operate all the features, after she got her driver?s license.

Dealer response

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Troncalli Subaru. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

5.0

My husband and I dreaded shopping for a new car, and even...

My husband and I dreaded shopping for a new car, and even considered going with Carvana just to avoid the process. Bob Shiver made the process so easy and dare I say even enjoyable. So glad we took a chance and used Troncalli Subaru. Cannot recommend a car salesman more than we can Bob Shiver. Never pushy and was extremely professional and honest. Alexander Tharpe in the Finance Department was five stars as well. Didn't try and sell us something we didn't need and was extremely knowledgeable about the warranty options. He thoroughly walked us through the process and was great about recommending what we needed for our lifestyle. Great experience!

Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

5.0

Troncalli Subaru in Cummings, Georgia offers a state of...

Troncalli Subaru in Cummings, Georgia offers a state of the art facility for you to endeavor in one of the most straight forward, honest vehicle purchase and/or service needs you will ever have the opportunity to experience! The exhibition gallery of select vehicles only gives you a small glance of the exciting experience which follows! The entire "TEAM" at Troncalli Subaru of Cummings, Georgia will greet you at the door with a smile, inquiring with a sincere, warm, caring demeanor which of the delightful services offered by Troncalli you may choose to excite yourselk with on this visit with Troncalli Subaru? My experience from beginning to end was a well planned event full of Troncalli Subaru engages of cross interaction with all the "TEAM" members reaching out to assure your comfort and understanding of each step of this exciting experience as it evolved, settling for none less than your leaving Troncalli Subaru with the same infectious smile as you where greeted with by a caring Troncalli "TEAM" member! Every "TEAM" player at Troncalli Subaru of Cummings, Georgia shares the same goal of you accomplishing your need and/or desire completely fulfilled with ease and total satisfaction! I highly recommend to "ALL" in the southeast and beyond looking to make a Subaru purchase, the effort you may put forth to visit Troncalli Subaru of Cummings, Georgia will never leave you less than a satisfied owner of your newly purchased Subaru! I knew when I left Toncalli Subaru, I would be returning to fulfill "ALL" my future Subaru needs and/or desires!!! Respectfully: Alton K. Edwards

Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

5.0

Great experience with Bob Shiver and staffs of Troncalli...

Great experience with Bob Shiver and staffs of Troncalli Subaru. It was our first time buying a car and they definitely made it an awesome experience. Bob Shiver is so helpful and amazingly professional. Our decision to purchase a car from Troncalli Subaru is worth it. Thank you Mr. Bob Shiver and team. We will definitely come back for our next purchase.

Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

5.0

A great experience

I actually had a bad experience a few years ago but decided to give them another try. Glad we did. Randy, salesman, was very good. courteous and professional. good sense of humor. Judsen, finance manager, was also pleasant to deal with. very helpful. Troncalli spent a lot of time with us so we could understand ALL the new gadgets and gizmos of a new car.

Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Troncalli Subaru. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!