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Massey Cadillac of South Orlando

(293 reviews)
Visit Massey Cadillac of South Orlando
Sales hours: 9:00am to 8:00pm
Service hours: 7:30pm to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30pm–6:00pm
Tuesday 9:00am–8:00pm 7:30pm–6:00pm
Wednesday 9:00am–8:00pm 7:30pm–6:00pm
Thursday 9:00am–8:00pm 7:30pm–6:00pm
Friday 9:00am–8:00pm 7:30pm–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 821-9662 (888) 821-9662
Used (888) 819-3657 (888) 819-3657
Service (888) 823-2147 (888) 823-2147

Reviews

(293 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Massey Cadillac of South Orlando from DealerRater.

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Great service

Very professional, great service , always wait for my car and like that it is done quickly, love this place. Thank you for the great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Customer Service!

Massey Cadillac is the best car dealership I have ever been to. Douglas Smith and Mike Chernow in service are incredible to work with and provide outstanding customer service. I would highly recommend this dealership for your next purchase. Christie

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Roadside assistance of my car

I had to utilize Roadside Assistance last Friday, and found it to be THE BEST !! It was coordinated by Jake at Massey and Nelson who came to the house and replaced my battery. I have never driven or had a Cadillac before, but have to say, these people were JUST WONDERFUL !!! Will never deal with another dealership. Thank You !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service

I called Matt and said I was going out of town and needed to get my car serviced right away. He got me in, all service performed quickly and my car was washed, vacuumed and ready for my trip!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Massey Cadillac South Orlando

Matt P. is exceptional with Customer Service. Massey Cadillac South for Service.!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for this excellent review! -Your Massey Cadillac Team

Massey Cadillac South

Service for routine or repairs is always a good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for this excellent review, Estella! We can't wait to work with you again! -Your Massey Cadillac Team

First Cadillac

While I don't understand the amount of time dealerships make people wait to purchase or lease a car, Danny M at Massy South made the day as comfortable as possible. He was friendly and has provided good follow up since I began my lease. I hope the serivce team does as well during my first schedule maintenance.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Customer Service

My experience with Massey Cadillac of South Tampa was by far the best service I have ever had. The salesman Michealangelo Copeland was the nicest man and so professional to work with. He was very patient and provided great details and knowledge of the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service and professional treatment

I have taken my car to Massey for services and they have addressed the issues and recommended needed services. They kept me inform as the work was being performed. They have professional service reps. Excellent care!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much, Javier! We are thrilled to provide this sort of service experience. We've passed this kind review onto our entire staff, and we can't wait to work with you again! -Your Massey Cadillac Team

Dont buy

By far the worst dealership. I purchased a vehicle from Massey SOUTH a few weeks ago. I had a dent on the trunk. My boyfriend told Paedro that it wouldn't come out bc of where it was. Paedro was adamant that it would and their dent guy is best and he would take care of it. Little behold I called their service department to take care of it. I left 2 messages and not even call back. I had to wait until I got off work and called 5 times back to back until someone answered. Finally got Mike on the phone. He told me to bring my car in. I told him he can have someone pick up my car because the WINTER PARK LOCATION OFFERS THAT!. he sends someone to pick up my car and to drop off loaner. The loaner car had NO gas and was the dirtiest car I have ever seen. By the time I picked my car up the dent is still there. I spoke to the manager on duty about it and mike decides to walk over. He said he would call me on Monday or Tuesday to pick up the car to take it to the body shop. It is now 2 weeks later and no call. what's worst the manager did not even follow up. I wish I would have been more patient and bought my car from the Winter park location. Massey SOUTH OBT has no class and lazy as. I would recommend every one buy from The winter park location.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you for taking time out of your day to review us. We apologize for the poor experience. This is not the sort of experience our dealership strives for. Please call our General Manager, Bill Hull, at 407-299-6161 at your earliest convenience. We look forward to hearing from you. -Your Massey Cadillac Team