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Motion Autosport

(322 reviews)
Visit Motion Autosport
Sales hours: 9:00am to 6:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–5:00pm
Sunday Closed
2017 consumer dealer award
View 3 awards
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(330) 818-9143 (330) 818-9143

Reviews

(322 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Motion Autosport from DealerRater.

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Do not buy here, They dont stand behind product!

I would give it a zero if I could. Literally less than 100 miles an week after buying a car here, fuel pump blows. Since then, car has been in the shop four times and I have owned it less than three months with very limited mileage driven. They do not stand behind their product, Do not buy here!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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First off, my salesman Tom was great to work with( only

First off, my salesman Tom was great to work with( only at first I’ll get into that later). I would not recommend buying anything from this place. I went to a dealership near motion autosport to look at a truck. Afterwards I decided to drive through and see what they had. They had a pretty nice looking f150 so I decided to take a look at it. Tom was very knowledgeable about the truck during the test drive. There was a couple issues with the truck that needed addressed. So we made a deal on the truck with the stipulation of getting some issues fixed. After a couple of weeks they finally contacted me about bringing my truck in. There was 3 issues and they said they would have a guy pick up my truck from my house, and take it to their shop and fix it. This was a Thursday morning. Thursday afternoon I get a call from Tom and said there was some issues and they needed to keep the truck overnight. So Friday comes and they have the truck delivered. And I’m informed that one of the issues needs to be finished at a ford dealership and they would schedule me a date to get it fixed. So I get home and the another one of the issues wasn’t fixed. The tailgate wouldn’t open. So they fixed 1 out of 3. Later that evening I noticed some gum missing from a pocket in the door. So I looked into the center console to see if maybe they put it in there. In the center console I noticed all of my spare change missing. I went deeper into the center console a notice a pair of costa sunglasses missing. So then I look above my visor where a kept another pair of costa sunglasses, and they where missing. Then I looked into the sunglass storage area and a pair of oakleys were missing. Im instantly furious. So I stop and see what else is missing. And they also took a apple charging cord. So I text Tom because he texted me earlier in the day. About 2 hours go by and he texts me back and he said he knows for sure the glasses above the visor was there when he drove the truck to the car wash because he noticed the blue lenses. So 9am Saturday morning I drive there to get some answers and Tom doesn’t have any answers other than the guy that picked up the truck and returned must have taken them on accident and that they would contact them to see. Now it’s no accident when they rummaged through my entire truck to steal multiple things. Then Brandon comes in and tells me I need to calm down and it’s not tpms fault. And the items were probably stolen at my house. Then the owner comes in and he’s even more of a xxxxxxx and assures me that no one in his shop is a thief. And then I bring up about why my truck isn’t fixed yet and they tell me they will get me in the next week. So Wednesday comes around and I have to call them. I talk to the owner who intercepted my call to Tom. And he tells me that Tom changed his story and he didn’t remember seeing those glasses above the visor. And that I’m pretty much out of luck. I then tell him that I will certainly leave a horrible review about this everywhere I can. Then after a short talk he agrees tp help me out by paying for part of my items that was stolen. And that Tom will be in touch about getting my truck fixed. Meanwhile my truck breaks down on my less than 500miles. Luckily I got talked into the extended warranty. So I call and make a appointment to get it fixed at the ford dealership. Then I call tom to see when they’re going to fix my truck. I get put on hold for at least 10-15 mins before tom gets on the phone and says that he scheduled me to get the truck fixed the same time as I already had it scheduled. So that tells me in the past 2 weeks of trying to get it fixed he never tried to get me a appointment. Then they use the warranty that I paid for to fix the issues that they were supposed to fix I thought that was kinda dirty. Fast forward about a month and I finally get a check for the payment that the owner promised( it only took 2 phone calls) and 2 more trip to the dealership to get other additional problems fixed. I will never set foot on that car lot again and I’ll never buy another Ford F-150

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! However your review sounds like it should be a 5 star review! Yes we do have an amazing sales team and Tom has been with us for almost 10 years! We did agree to make 3 repairs to your truck. One of which got taken care of for you and the othet two were required repairs at the Ford dealer which we appointed for you to save you the phone call. We did offer you pick up and drop off service. We did recommend you purchase a warranty which took care of your unforseable repair after 500 miles. We did reimburse you for missing gum, loose change, and sunglasses that were stolen when you went out to dinner the night prior or at your home and not at our dealership as your vehicle was parked in our secure show room with state of the art security system that is linked to the police department. Neverthess we wanted you to be happy so we agreed to cover your cost. For the record the only way your gum would have come up missing on our watch would be if it was Big League Chew as you cannot get that gum everywhere. In all seriousness your review actually is a 5 star review in disguise and we thank you for that. Your review details our professionalism , willingness to go the extra mile, and our #1 priority which is to always go above and beyond for our customers. We thank you for your business and for giving our customers an exactly spot on review of the high level of service we offer.

Thieves

First off, my salesman Tom was great to work with( only at first I’ll get into that later). I would not recommend buying anything from this place. I went to a dealership near motion autosport to look at a truck. Afterwards I decided to drive through and see what they had. They had a pretty nice looking f150 so I decided to take a look at it. Tom was very knowledgeable about the truck during the test drive. There was a couple issues with the truck that needed addressed. So we made a deal on the truck with the stipulation of getting some issues fixed. After a couple of weeks they finally contacted me about bringing my truck in. There was 3 issues and they said they would have a guy pick up my truck from my house, and take it to their shop and fix it. This was a Thursday morning. Thursday afternoon I get a call from Tom and said there was some issues and they needed to keep the truck overnight. So Friday comes and they have the truck delivered. And I’m informed that one of the issues needs to be finished at a ford dealership and they would schedule me a date to get it fixed. So I get home and the another one of the issues wasn’t fixed. The tailgate wouldn’t open. So they fixed 1 out of 3. Later that evening I noticed some gum missing from a pocket in the door. So I looked into the center console to see if maybe they put it in there. In the center console I noticed all of my spare change missing. I went deeper into the center console a notice a pair of costa sunglasses missing. So then I look above my visor where a kept another pair of costa sunglasses, and they where missing. Then I looked into the sunglass storage area and a pair of oakleys were missing. Im instantly furious. So I stop and see what else is missing. And they also took a apple charging cord. So I text Tom because he texted me earlier in the day. About 2 hours go by and he texts me back and he said he knows for sure the glasses above the visor was there when he drove the truck to the car wash because he noticed the blue lenses. So 9am Saturday morning I drive there to get some answers and Tom doesn’t have any answers other than the guy that picked up the truck and returned must have taken them on accident and that they would contact them to see. Now it’s no accident when they rummaged through my entire truck to steal multiple things. Then Brandon comes in and tells me I need to calm down and it’s not tpms fault. And the items were probably stolen at my house. Then the owner comes in and he’s even more of a xxxxxxx and assures me that no one in his shop is a thief. And then I bring up about why my truck isn’t fixed yet and they tell me they will get me in the next week. So Wednesday comes around and I have to call them. I talk to the owner who intercepted my call to Tom. And he tells me that Tom changed his story and he didn’t remember seeing those glasses above the visor. And that I’m pretty much out of luck. I then tell him that I will certainly leave a horrible review about this everywhere I can. Then after a short talk he agrees tp help me out by paying for part of my items that was stolen. And that Tom will be in touch about getting my truck fixed. Meanwhile my truck breaks down on my less than 500miles. Luckily I got talked into the extended warranty. So I call and make a appointment to get it fixed at the ford dealership. Then I call tom to see when they’re going to fix my truck. I get put on hold for at least 10-15 mins before tom gets on the phone and says that he scheduled me to get the truck fixed the same time as I already had it scheduled. So that tells me in the past 2 weeks of trying to get it fixed he never tried to get me a appointment. Then they use the warranty that I paid for to fix the issues that they were supposed to fix I thought that was kinda dirty. Fast forward about a month and I finally get a check for the payment that the owner promised( it only took 2 phone calls) and 2 more trip to the dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 2 found this review helpful. Did you?
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Smooth interstate purchase, great truck!

We live in central Texas, and had been shopping for some time for a very specific year/make/model of pickup truck. In January 2022, my wife and I found the truck for which we had been looking at Motion Autosport, and purchased this low-mileage truck online the following day. The purchase could not have gone more smoothly! E-mails and phone calls were exchanged with Motion Autosport’s Wholesale Inventory Manager/Product Specialist Tom Murry, who always called us back when he promised (a BIG plus-point on my tally sheet)! Tom made sure I was provided with the appropriate forms for financing (good terms!), set us up with an extended warranty purchase, and made sure I understood all aspects of this interstate transaction as they developed. After weeks of several failed efforts for me to travel from Texas to Ohio, my scheduled delivery of this vehicle at the dealership was finally simultaneously interrupted by COVID and a Midwestern ice storm (cancelling all flights). Tom was able to arrange quick shipping to my home at a reasonable price – providing us an additional level of excellent customer service well after the sale! Though we had purchased this vehicle “sight unseen,” we found it to be exactly as described – and have been enjoying it since its arrival. Thank you, Tom Murry and Motion Autosport, for facilitating this purchase and for providing the goods as promised!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Easy dealership to work with.

Easy dealership to work with. I test drove several vehicles for RV towing and bought one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I can’t thank these guys enough! Every where local to me...

I can’t thank these guys enough! Every where local to me I went, there was little to nothing available in stock. I’ve been looking for a newer f150 for months and I’m so glad I came across Motion Autosport. I ended up buying a 2016 F150 xlt from them and couldn’t be happier!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I had such a great experience here buying my new Jeep! I...

I had such a great experience here buying my new Jeep! I really appreciate everything Brandon and the rest of the staff was able to do for me. You guys really made this a breeze even with having my two kids with me! Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchased a Subaru from Tom @ Motion Autosport.The car...

Purchased a Subaru from Tom @ Motion Autosport. The car developed some metal-to-metal noises. Since Motion Autosport does not service what they sell. I took the car to my service man. They pointed out 3 areas of oil leaks and added 3 quarts of oil. (the engine holds 4 QTS. The same thing one week later the oil was down 3 quarts of oil on the dip stick! A reply from Tom; "That is why I sold you a WARRANTY" Don't Buy anything from MOTION AUTOSPORT. my Name is Neil Spring and I approve this message.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Oh Harold. You are funny. You purchased a 95 grand Corvette from us as your daily driver. You then requested a beater with a bunch of miles on it to get around in the winter time. We service everything we sell rigorously! Even the beaters we reluctantly sell. We advised you to get the warranty because its not "if it breaks" "its when"! We apologize you are not happy with your choice. Old high mileage vehicles are un predictable. This is why we choose not to sell them

Consumer response

Since I have complained about this vehicle to the Motion Auto dealership I have been banned from their property by the owner. This tells me that there is NO SERVICE after the sale from Motion Auto sales.

Was looking at a 2014 Camaro and wanted more pics of...

Was looking at a 2014 Camaro and wanted more pics of possible nicks and scratches on the car. The salesman went out of his way to provide me with some up close pics that highlighted some issues. This helped me decide not to make the 170 mile trip needlessly. Seemed like a very nice dealership to deal with in the future

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience for a used car purchase

Purchased a 2017 F-150 from Brandon at Motion AutoSports. He is very knowledgeable about the vehicles on their lot and also provide some very good advice on the care & upkeep of this vehicle. He was very helpful with putting together a great deal for us even though we were not the typical buyer they work with. Definitely would recommend Motion AutoSports and Brandon if you are looking for a quality used truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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