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MINI of Monrovia

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (149 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (149 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Fantastic dealership

Every part of the process was fantastic. Best buying experience I've had in a long time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mini Countryman Repairs

Need more van drivers. Had a really long wait. Very unprofessional. Robert is EXCELLENT!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service!

I purchased a Mini Cooper S convertible from this dealer in 2006 and recommended it to several persons who also purchased Minis there. I've had little trouble with the car and when servicing has been needed, Mini of Monrovia has been right there. Most recently, my car had a significant service experience (after 10 years). All was clearly explained and excellently accomplished. The car is excited and eager to go!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service

I had a great experience. In both the buying process and in getting the car serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing deal

The process to buy a car it's always boring, but not on this place. ..the sales man was great the facilities are amazing. ..high recommended place. ...thanks mini of Monrovia!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Customer Service!

Been to this service center for services and repairs a number of times and yesterday's experience was among the best one ever! Brought my car in for regular service and Robert was my service advisor. Very friendly and professional of him. He said he would give me a call as soon as the car was ready and he did keep his words of calling... unlike my previous experiences where I had to call back a couple of times (close to the end of the day) to check for status. Also credits to the gentleman who helped pull my car up once I arrived at the service center.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Mini Cooper S 2005 Parts Replacement

Happy with our experience at Mini of Monrovia. Repair work excellent. Service desk was very helpful and kept me informed of when my car would be ready for pick up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great services!! very helpful

We purchased a 2006 mini cooper hardtop, and took it back in to get the transmission looked at. The service worker robert, was very helpful and got someone to look at the car while we were still there. He then got the car back in a timely manner fixed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Do it yourself they said.

Not worth the time. BMWs warranty is a joke. 4 year/50k fluid only basically because everything is not within normal wear and tear to them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi there. We would appreciate the opportunity to learn more about your vehicle situation in the hopes that we may further assist you. Please reach out to our General Manager Sean Ramezani at 626-358-4269. Thank you and we look forward to hearing from you.

Great service

My sales Sam Hassan was a very nice person, I was there wait my old car service but decide to look the new one and ask about the terms of lease! It turn out the deal was not bad and I can just turn in my old car there and drive the new one home! Sam makes our visit easy and smooth! I will definitely referring him to my friends if they want a mini!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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