Peltier Chevrolet Inc.

came here with a big problem and they went beyond helpful with everything .

Everyone was courteous and helpful .

As always...exceptional!!! Every time I deal with the folks at Peltier, I come out feeling like I've been taken care very well. I love this dealership and the people who work there. They make you feel welcomed!

Had a new/re-manufactured engine put in my '03 Suburban...it is running great.

Julian was excellent. He went above and beyond expectations. Would have preferred not to receive a letter from your facility telling me I didn't qualify for a loan to get a suburban a week after I paid cash for the car. it was a letter saying you out sourced your financing but I didn't qualify. Still not good if you want repeat business from someone who just paid cash for a brand new suburban.

I just purchased a 2015 Tahoe this week and Richard and Sergio were a big help in finding me the car that fit all my needs and wants. They were very knowledgeable and made the car buying experience great for me.

Checked in my truck for service as they advise via email. Complained of deffective switch, told them i have warranty. It took them forever to verify. Left for the day, no call from them on how was my truck. When i came back. Nobody knows still because the advisor took off with the paperwork. I came back again for the second day and just how chaotic this dealership is, despite me warranty.

There are so many negative things that I have experienced with this place ,I will never buy from them or any Chevrolet ever again. I purchased a used vehicle in January 2015 during an extreme cold front with freezing rain and in the low 20s/upper 10s. I tried the a/c at the time, but of course it wasn't able to really be tested because of the extreme cold, but assured over and over again that it worked perfectly. Of course when it came spring time, it never worked properly and failed on multiple occasions. And of course they would not take any responsibility. Then I went back in with the same exact car a little over a year later to sell back since I am leaving the country. The KBB shows that they should be giving me at the very least $4,000 for it. They told me that even though I purchased it from them for $7,000 a year ago and it's still in great condition, they can only give me $1,500 because it is no longer being made. The car model hadn't been made for multiple years before I bought it, so they are fine with charging $7,000 for a car no longer made, but instead of giving anything close to the value, they would rather screw people over. I cannot stand people or companies like this

Purchased vehicle from Steve Greenwood, totally atypical from previous experiences when purchasing a vehicle. Steve was straightforward, communication was excellent and direct. Represented dealership in very professional manner. Very diligent in satisfying my needs and wants vs the dealerships. Cassidy in finance worked diligently in meeting my financial concerns and very polite as well as honest and direct. Thank You both!

On Friday the 18th of March, I called the service department and asked if the could look at my car before I had it towed to them. The service guy on the phone told me yes. Around 10:30, my car was taken in to Peltier Chevrolet. I called after work around 4 to see if it was checked out. The serviceman named James knew who I was and said he didn't get a chance to look at it and would have to keep it over the weekend. After work today, I got to the dealership and ask about my car. The lady at the desk goes to speak to someone and she comes back with a young man. The man tells me that my car is not there. I tell him that this is the place that "Crow" towed my car to. Meanwhile, I am on the phone with Crow, asking what other Peltier Chevrolet in Tyler did they deliver my car to. The man is going on about there's only one car in the yard that is like mine, but it's not mine. I go all the way as far as describing every thing that is in my car, down to the money I left in my glove compartment. He holds out a key ring that is actually a taser that he took from " my car" and ask if I know what it is. I tell him yes, that it was right beside my BMW key. He still keeps going on saying that my name is not on the car. This goes on for almost 15 minutes, til the service man James comes out with a receipt of my bill for "my" car. The young guy never apologized and neither did the female at the desk. On top of that, my car still smells like something is burning. All the guy had to do was look in the compartment and seen the ownership papers with my name on them but he refused to do that. After clearly seeing it was my car, the woman at the desk. Makes my receipt out to me but puts Jr. at the end. There is no way, I could be mistaken for a male. Why the drill, when I could describe every thing in the car and the car was in the back? Just a random person, coming to a service department to pick up a car that may or may not have a problem. Right! ( sarcasm ) ,