Kelly Volkswagen

Came in for 10k service. Service advisor explained what was included in the 10k service and Approximately How long it would take for the service to be completed And also asked if I had any concerns or questions. While I was there, I also added an additional service To keep my vehicle in tiptop shape. My service advisor was professional, courteous, and even set up a shuttle service so I can get some breakfast. The whole service experience was Exceptional. The service website to make, and modify appointments was very convenient and straightforward. I was able to add the services that I like for my appointment. Overall 11/10. I trust there expertise. What made it even more special, Brendon came and said hello. Thank you!

We had a very pleasant and easy experience, Thank you to all involved! Would highly recommend!

Nick was very knowledgeable! He walked me through the entire process and made it super easy. I couldn’t recommend him enough!

A shaky start to the experience but everyone went out of their way to make it right.

The Kelly Volkswagen service department is both dishonest and lacks any sense of customer service. It starts with their service web site, which doesn’t provide important information that you need at the time of service, and goes straight through the service department personnel who are rude, and dishonest, about what they never told us about our service appointment. Their attempts to justify their behavior boxed themselves in between blaming Volkswagen and not knowing the process to set up an appointment on their own web site. After having purchased two cars at Kelly, we certainly won’t be buying a third From them. We’ll find a dealership with much better customer service. And here is why you should never go to Kelly Volkswagen: I got a call from the service manager. He said who he was and asked angrily if I was the one who left a negative review for Kelly. I asked him if the first question he should actually be asking me was how my experience was with his service department. He then said he listened in on my call but then proved he could not have because he did not acknowledge what I had been asking about and the issues I was raising. He also said the web site was incapable of handling requests for recalls, but the web site does not let the customer know what. He also lied about what the form letter from Volkswagen said. After I corrected him to what the letter actually said, and let him why it is important to the customer to have clarity in the web site and in communications around repairs, he got very defensive and angrily told me that I was never welcome to take my car to Kelly ever again—because I suggested how to improve the experience for the customer and of my negative review. So, instead of trying to help sort this out, he told me to never visit a Kelly dealership again. Great customer service!

The Kelly Volkswagen service department is both dishonest and lacks any sense of customer service. It starts with their service web site, which doesn’t provide important information that you need at the time of service, and goes straight through the service department personnel who are rude, and dishonest, about what they never told us about our service appointment. Their attempts to justify their behavior boxed themselves in between blaming Volkswagen and not knowing the process to set up an appointment on their own web site. After having purchased two cars at Kelly, we certainly won’t be buying a third From them. We’ll find a dealership with much better customer service.

And here is why you should never go to Kelly Volkswagen: I got a call from the service manager. He said who he was and asked angrily if I was the one who left a negative review for Kelly. I asked him if the first question he should actually be asking me was how my experience was with his service department. He then said he listened in on my call but them proved he could not have because he did not acknowledge what I had been asking about and the issues I was raising. He also said the web site was incapable of handling requests for recalls, but the web site does not let the customer know what. He also lied about what the form letter from Volkswagen said. After explaining why all of this matters to the customer, he angrily told me that I was never welcome to take my car to Kelly ever again—because I pointed out why things matter to the customer and because of my negative review. So, instead of trying to help sort this out, and appreciating the feedback about how to help other customers, he told me to never visit a Kelly dealership again. Great customer service!

Jimmy C was the best! He was polite, kind and patient and was not pushy at all. I appreciated this and this aspect helped me make the decision to purchase from Kelly. The showroom was very clean and well maintained and all staff were friendly. Highly recommend Kelly and Jimmy to anyone looking for a car!

Amazing and very professional work. Very happy with the service i have received working with them!

My Jetta was just shy of 50,000 miles so I thought it was best to spend the money to fix it than to buy a new one. I bought my car at Kelly and have had it seviced there several times (including two trips to the collision center within a year, but that's another story). Ryle Pells remembered me from previous service visits and was very thorough and professional. Everything was explained in advance in detail. I'm totally satisfied with the work. I will return.