Kelly Volkswagen

Overall experience was very smooth. Dave Poirer-service advisor was efficient and professional. Dealership was small, yet friendly. Nice waiting area... with refreshments. I would highly recommend.

Drop my car off for warranty work the night before. Early call the next day saying my car out of alignment. I never noticed that. Call late that day saying... the warranty work can???t be complete for four days. Alignment report looks ok. Says ???an alignment not performed??? right on report. Invoice says ???customer requests??? to perform alignment. I think this is a scam. I think cars can be technically out of alignment but it is not enough to require an alignment. These guys can???t wait to tell You the car is out of alignment so unsuspecting people like me authorize them to fix it.

I leased a 2014 Jetta GLI in January of 2014 from salesperson (now sales manager) Jason D’Avolio. Loved the car and planned to purchase at lease end,... however the car had a reoccurring fuel pump issue, signaled by the “EPC” light on the dashboard. Car went through three fuel pump replacements, all at Kelly. My experiences with the service department were generally excellent and I don’t blame Kelly for not being able to permanently solve the problem, I think my specific car had a defect. Rachel DaSilva (service consultant) and Nick Irving (service manager) were helpful and polite at all times. Always provided with a loaner and service was completed promptly. After the third replacement, I inquired with Jason about getting into a new GLI. He, along with Ryley Pells (salesperson) and Mark Galante (General manager), all looked into the possibilities. I had a number I wanted to pay and was told that could only happen if VW provided trade assistance considering my car’s issues. We needed to wait until the end of the week to see if VW would provide the trade assistance. In the meantime, my “EPC” light went on again. I took the car immediately to Kelly and told Mark I did not want to take the car home. He met my number on the spot and I drove away with a new GLI at my price. Throughout the process, there was some typical back and forth, but this is to be expected when trying to get into any new car, anywhere. I appreciate how Kelly and all people involved handled my case. I truly feel they wanted to help me get out of my plagued car and they weren’t trying to take advantage of the situation. My wife and I will be back within 6 months to look for her next car.

I found this car online and Kendra called me within 15 minutes after my request about availability of this highly sought after car. We texted and all my... questions were answered including pricing. I went to see the car later that day and Josh brought the car into the garage bay out of a nasty rain storm so we could look at it. We quickly came to agreement on what I believe is a good price, and Barry went through the financing without trying to push a lot of ???adders??? and we wrapped things up. Great team to work with!

You leave the dealership with an amazing car and no worries. Leigh-Anne is amazing an she always takes care of me when I visit. This is my second time... at the dealership after my first car was totaled. She got me into a new lease and even picked the car that I love! also took care of everything for me so I left with no stress or worries especially after the stress of loosing my other car. She is the best! I will always ask for her. Best customer service, gets things done, nice, quick, wants you to leave happy, just overall great person!

I thought going to buy a new car with a two week old baby would be a hassle but everyone at Kelly Volkswagen made it quick and easy. Ramon was friendly... and knowledgeable and made the process painless. I would highly recommend buying your car here.

I contacted Kelly VW sales from their website asking if they would meet a competing VW dealer's price on a 2018 VW Passat (I included a link to the... competing dealer's website ad for an identical vehicle - different color). My e-mail reply from their "Internet Sales Manager" was the following: "At this time we cannot match that price and the doc fee is non-negotiable. Sale price for the Passat GT is $26,719 plus our doc fee of $402. If you're interested please let me know, Thank You!" Kelly's price $2000 more than the competing dealer's advertised price. You can do better elsewhere.

Marc Ruiz could not have been more helpful. I will try to work with him on future. The dealerships electronic records system needs work as each time I... am there it does not include my current vehicle and doesn???t indicate that I have the 5 year VW Care Plan.

Service advisor is Mark. I can tell he was new to the dealership, but he was pretty helpful. The only thing that bothered me was that he said tire rotation... was complimentary, but when I came to pick up the car I was charged the fee.

Pleasant and Professional! Every item on my list was done correctly. Dave Poirier is very organized and courteous. Inspection sticker was put on neatly... and my car was returned to me washed and vacuumed.