Kelly Volkswagen

I contacted Kelly VW sales from their website asking if they would meet a competing VW dealer's price on a 2018 VW Passat (I included a link to the... competing dealer's website ad for an identical vehicle - different color). My e-mail reply from their "Internet Sales Manager" was the following: "At this time we cannot match that price and the doc fee is non-negotiable. Sale price for the Passat GT is $26,719 plus our doc fee of $402. If you're interested please let me know, Thank You!" Kelly's price $2000 more than the competing dealer's advertised price. You can do better elsewhere.

Marc Ruiz could not have been more helpful. I will try to work with him on future. The dealerships electronic records system needs work as each time I... am there it does not include my current vehicle and doesn???t indicate that I have the 5 year VW Care Plan.

I leased a 2014 Jetta GLI in January of 2014 from salesperson (now sales manager) Jason D’Avolio. Loved the car and planned to purchase at lease end,... however the car had a reoccurring fuel pump issue, signaled by the “EPC” light on the dashboard. Car went through three fuel pump replacements, all at Kelly. My experiences with the service department were generally excellent and I don’t blame Kelly for not being able to permanently solve the problem, I think my specific car had a defect. Rachel DaSilva (service consultant) and Nick Irving (service manager) were helpful and polite at all times. Always provided with a loaner and service was completed promptly. After the third replacement, I inquired with Jason about getting into a new GLI. He, along with Ryley Pells (salesperson) and Mark Galante (General manager), all looked into the possibilities. I had a number I wanted to pay and was told that could only happen if VW provided trade assistance considering my car’s issues. We needed to wait until the end of the week to see if VW would provide the trade assistance. In the meantime, my “EPC” light went on again. I took the car immediately to Kelly and told Mark I did not want to take the car home. He met my number on the spot and I drove away with a new GLI at my price. Throughout the process, there was some typical back and forth, but this is to be expected when trying to get into any new car, anywhere. I appreciate how Kelly and all people involved handled my case. I truly feel they wanted to help me get out of my plagued car and they weren’t trying to take advantage of the situation. My wife and I will be back within 6 months to look for her next car.

Service advisor is Mark. I can tell he was new to the dealership, but he was pretty helpful. The only thing that bothered me was that he said tire rotation... was complimentary, but when I came to pick up the car I was charged the fee.

Pleasant and Professional! Every item on my list was done correctly. Dave Poirier is very organized and courteous. Inspection sticker was put on neatly... and my car was returned to me washed and vacuumed.

I recieved a letter from VW starting an ECM recall and to schedule an appointment with a VW dealership. I called Kelly VW in Danvers Ma and got in on Monday... 9/24 @8am and was told it would take an hour to resolve. Exactly an hour and service was complete and I was ready to go. THANKS Kelly VW

Mo was a great no pressure salesman that treated us kindly. We were able to quickly arrive at a fair price and would recommend kelly vw to anyone purchasing... a new vw.

Bought a car with Daniel Snow. The process was quick and painless compared to my past experiences where the sales rep disappears for 30 minutes each time... you negotiate the price. Daniel was great, super easy to deal with and friendly! The staff is super nice. Financing was easy.

Rachel was very nice as usual. Service was very quick and I was back on the road In no time. Thank you Rachel Eric Walker

Price was way lower than competition. Offered but did not push the extras. Very respectful, responsive. Very professional delivery (bought from out of... state). Will certainly be going back for me next car.