Kelly Volkswagen

Rachel was very helpful throughout this whole process. Full transparency on her part from start to end. Very happy with my service during this time.

Kelly Volkswagen's sales department is a class A operation. From test drive-sale-financial, the team is very professional creating a positive buyers experience.

I leased a 2014 Jetta GLI in January of 2014 from salesperson (now sales manager) Jason D’Avolio. Loved the car and planned to purchase at lease end,... however the car had a reoccurring fuel pump issue, signaled by the “EPC” light on the dashboard. Car went through three fuel pump replacements, all at Kelly. My experiences with the service department were generally excellent and I don’t blame Kelly for not being able to permanently solve the problem, I think my specific car had a defect. Rachel DaSilva (service consultant) and Nick Irving (service manager) were helpful and polite at all times. Always provided with a loaner and service was completed promptly. After the third replacement, I inquired with Jason about getting into a new GLI. He, along with Ryley Pells (salesperson) and Mark Galante (General manager), all looked into the possibilities. I had a number I wanted to pay and was told that could only happen if VW provided trade assistance considering my car’s issues. We needed to wait until the end of the week to see if VW would provide the trade assistance. In the meantime, my “EPC” light went on again. I took the car immediately to Kelly and told Mark I did not want to take the car home. He met my number on the spot and I drove away with a new GLI at my price. Throughout the process, there was some typical back and forth, but this is to be expected when trying to get into any new car, anywhere. I appreciate how Kelly and all people involved handled my case. I truly feel they wanted to help me get out of my plagued car and they weren’t trying to take advantage of the situation. My wife and I will be back within 6 months to look for her next car.

Absolutley blown away by the courtesy and professionalism. By far the best car buying experience I've had. Thank you Anthony ,Barry, and Kelly Volkswagon

I want to mention the great job Willie did getting my car repaired after I was hit. Very attentive! Great service! I'm very satisfied! Also, the craftsmanship... of the repairs is excellent! Every little detail was taken care of. Whenever I called I was able to reach Willie and he would answer my questions and he kept me informed. Couldn't have asked for better service!

I've been a customer of Kelly's for years, because I'm treated extremely well from leasing my vehicles to servicing. George Sousa was my salesman three... years ago and I made sure to keep his card so that I could get his help again. I remember how much he went out of his way to show me "Car Play" and the patience he had, me being an elderly. Any time I had a problem or needed service, I was in and out of there in no time. I even commented to them that they have the cleanest bathroom I've ever seen. I also love how they made my leasing a "one man stop" I was able to drive the new car home, inspected, registered, and insured in the same day.

Excellent service especially during these trying times. Extremely happy. Anthony and Barry did a great job. Can not wait to pick up my new car. Norm

I have a daughter who has been driving a hand me down car of mine for over ten years and who just got her masters in Education and is a K teacher. It... was time for her to buy her first new SUV and she had done some research but asked me to help. So I called Kelly VW on Rt 114 in Danvers/Peobody and talked with Anthony Belmonte a sales man . My daughter wanted a Tiguan Se 4 motion in White with gray inside. It had all things a 26 year old would want and the safety I wanted. Anthony found the exact one she wanted and it listed out at around the price Anthony and I had discussed and what I felt would be cost effect for my daughter but not put her to deep into a car payment We decided on a 39 month lease with 10,0000 miles per year. Anthoney understood what a school teacher in her first year would make and did not try and up sell us. We finally met after a month of talking on the phone so when we pulled into Kelly VW today out front sat a white Tiguan with the gray inside and all the bells my daughter wanted . We took for a short drive and my daughter Was in love with her new SUV. And thats when Anthony shinned. True to his word I got the dealer discount he told me I would get plus another 500 for a recent grad.The 4000.00 he said I would get on her trade was not even a discussion true to his word it was right on the deal "4000.00 trade value" The 39 month lease was 270.67 like he said it would come out to be with a 4000 trade as down payment. Then I got two free oil changes (oil changes are 79.00 each) and the deal was done. This took maybe 25 min at the most . Mostly I believe because we talked it over on the phone before I brought my daughter to see it and test drive it. I am impressed by Anthony Belmonte honesty,Kelly VW for standing behind him, the inventory, and don't have a bad word to say about my exsperance with Anthony or Kelly VW. This is just the first car I will be buying from Mr. Belmonte. A very happy customer today. PS I don't usually like to lease or buy new cars or SUV's. But I did today.

Ordered online and couldn't have been more helpful, even in a global pandemic the process couldn't have been better. Communication was clear, pricing... was fair and people were friendly. I'd recommend this dealer to anyone in New England.

Great service from Ted! Fixed car quickly and let me know what the status was throughout. Also sent me a cool video that showed the condition of the car... underneath.