Kelly Volkswagen

I leased a 2014 Jetta GLI in January of 2014 from salesperson (now sales manager) Jason D’Avolio. Loved the car and planned to purchase at lease end,... however the car had a reoccurring fuel pump issue, signaled by the “EPC” light on the dashboard. Car went through three fuel pump replacements, all at Kelly. My experiences with the service department were generally excellent and I don’t blame Kelly for not being able to permanently solve the problem, I think my specific car had a defect. Rachel DaSilva (service consultant) and Nick Irving (service manager) were helpful and polite at all times. Always provided with a loaner and service was completed promptly. After the third replacement, I inquired with Jason about getting into a new GLI. He, along with Ryley Pells (salesperson) and Mark Galante (General manager), all looked into the possibilities. I had a number I wanted to pay and was told that could only happen if VW provided trade assistance considering my car’s issues. We needed to wait until the end of the week to see if VW would provide the trade assistance. In the meantime, my “EPC” light went on again. I took the car immediately to Kelly and told Mark I did not want to take the car home. He met my number on the spot and I drove away with a new GLI at my price. Throughout the process, there was some typical back and forth, but this is to be expected when trying to get into any new car, anywhere. I appreciate how Kelly and all people involved handled my case. I truly feel they wanted to help me get out of my plagued car and they weren’t trying to take advantage of the situation. My wife and I will be back within 6 months to look for her next car.

Just got the new jetta thanks to Anthony Belmonte was a great salesman, I would recommend others that are in market for vw to check them out

Friendly staff. Explained in detail the repairs needed and very accommodating by offering a loaner since the repair took a few hours. Also cleaned t...he car.