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Kelly Volkswagen

4.8 out of 5 (4.8) 607 reviews

Dealer on Cars.com since March 2017

Currently in stock!

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New Used Service

Today's Hours

Sales 11:00 AM - 5:00 PM
Service Closed
Mon 8:00 AM - 8:30 PM
Tue 8:00 AM - 8:30 PM
Wed 8:00 AM - 8:30 PM
Thu 8:00 AM - 8:30 PM
Fri 8:00 AM - 6:00 PM
Sat 8:00 AM - 6:00 PM
Sun 11:00 AM - 5:00 PM
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 7:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed

Reviews

4.8 out of 5 4.8
607 lifetime reviews. Includes reviews of Kelly Volkswagen from DealerRater.com
  • Ultimately, a Happy Customer!
    August 2, 2016

    I leased a 2014 Jetta GLI in January of 2014 from salesperson (now sales manager) Jason D’Avolio. Loved the car and planned to purchase at lease end,... however the car had a reoccurring fuel pump issue, signaled by the “EPC” light on the dashboard. Car went through three fuel pump replacements, all at Kelly. My experiences with the service department were generally excellent and I don’t blame Kelly for not being able to permanently solve the problem, I think my specific car had a defect. Rachel DaSilva (service consultant) and Nick Irving (service manager) were helpful and polite at all times. Always provided with a loaner and service was completed promptly. After the third replacement, I inquired with Jason about getting into a new GLI. He, along with Ryley Pells (salesperson) and Mark Galante (General manager), all looked into the possibilities. I had a number I wanted to pay and was told that could only happen if VW provided trade assistance considering my car’s issues. We needed to wait until the end of the week to see if VW would provide the trade assistance. In the meantime, my “EPC” light went on again. I took the car immediately to Kelly and told Mark I did not want to take the car home. He met my number on the spot and I drove away with a new GLI at my price. Throughout the process, there was some typical back and forth, but this is to be expected when trying to get into any new car, anywhere. I appreciate how Kelly and all people involved handled my case. I truly feel they wanted to help me get out of my plagued car and they weren’t trying to take advantage of the situation. My wife and I will be back within 6 months to look for her next car.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your detailed experience Mike. We were glad to be able to help you with your GLI purchase and apologize for the reoccurring issu...es with your previous GLI. We're always happy to help and hope that you know we're on your side Mike, from service and parts to sales and more. We appreciate you choosing us as your go-to dealership and we look forward to helping your wife when you return for her next vehicle!


  • 5.0 out of 5
    Great staff
    April 9, 2018

    Just got the new jetta thanks to Anthony Belmonte was a great salesman, I would recommend others that are in market for vw to check them out

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Employees Worked With
  • 4.6 out of 5
    Car service
    April 8, 2018

    Friendly staff. Explained in detail the repairs needed and very accommodating by offering a loaner since the repair took a few hours. Also cleaned t...he car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Employees Worked With
Read all reviews

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Service Shop

Service Reviews

lifetime reviews of the Service Department.
Includes reviews of Kelly Volkswagen from DealerRater.com

Read all Service & Repair reviews

Service Pricing

    Oil, Filter Change

    $49.99 and up*

    Tire Rotation

    $20 and up*

    Wiper Blade Replacement

    $50 and up*

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 159 Offers on 12 Models

About Our Dealership

Dealer on Cars.com since March 2017

Kelly Volkswagen is located in Danvers, MA and has the privilege of serving all of the surrounding areas. With over 400 new and used vehicles on the lot, we are sure that you will find a vehicle that fits not only your needs, but your wants as well. We are located at 72 Andover St Rte 114 in Danvers, so please contact us here at the dealership with any questions you may have.

"Largest Volkswagen Dealership in New England!"

Top Reviewed Employees

Assistant General Manager

Sales Consultant

Service Manager

Service Technician

Director of Operations

Service Technician

Sales Manager

Wholesale Parts Mgr.

Dispatch/Warranties

Service Technician

Service Technician

Master Technician

Service Technician

Pre-Owned Manager

Kelly Volkswagen
72 Andover St Danvers, MA 01923
New (978) 338-6638
Used (978) 338-6665
Service (978) 338-6662
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