Kelly Volkswagen

4.5
(1,034 reviews)
Visit Kelly Volkswagen
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–7:00pm
Tuesday 8:00am–8:00pm 7:00am–7:00pm
Wednesday 8:00am–8:00pm 7:00am–7:00pm
Thursday 8:00am–8:00pm 7:00am–7:00pm
Friday 8:00am–6:00pm 7:00am–6:00pm
Saturday 8:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (978) 338-6638 (978) 338-6638
Used (978) 338-6665 (978) 338-6665
Service (978) 338-6662 (978) 338-6662

Inventory

See all 233 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since March 2017.
Kelly Volkswagen a proud member of the Kelly Auto Group is one of the largest volume Volkswagen dealerships in the greater Boston area. Kelly Volkswagen is also the home of our state-of-the-art Kelly Collision Center.The Kelly name is one of the most trusted in New England. We value and appreciate our customers and their time as well as their continued loyalty.

Kelly Volkswagen is one of 7 store locations as well as 9 brands within the Kelly Automotive Group.
We Make It Easy!

Service center

Phone number (978) 338-6662

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

View all 24 employees View less employees

Reviews

4.5
(1,034 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kelly Volkswagen from DealerRater.

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4.0

The sales manger ,salesman, and finance gentleman were

The sales manger ,salesman, and finance gentleman were extremely cooperative and conscientious. The facility is also spotless

4.0

The sales manger ,salesman, and finance gentleman were

The sales manger ,salesman, and finance gentleman were extremely cooperative and conscientious. The facility is also spotless

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us, Jack! We're thrilled to hear that Jackie, Barry, and Brandon all provided you with excellent service. It's also great to know that you found our facility to be clean and well-maintained. We strive to provide a high level of customer service and a welcoming environment for all our customers!

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5.0

Christian did an outstanding job helping me with my

Christian did an outstanding job helping me with my issue. Gave me a loaner and corrected the issue….due to a message from VW, Had to come back for work and Christian even offered to pickup my car! Very happy with Kelly’s service and dealing with Christian was a pleasure! Thanks again

5.0

Christian did an outstanding job helping me with my

Christian did an outstanding job helping me with my issue. Gave me a loaner and corrected the issue….due to a message from VW, Had to come back for work and Christian even offered to pickup my car! Very happy with Kelly’s service and dealing with Christian was a pleasure! Thanks again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share this with us, Kevin! We're thrilled to hear that Christian provided outstanding service and resolved your issue efficiently. It's great to know that you were satisfied with the loaner car and the additional assistance Christian offered. We appreciate your kind words and your recommendation. If you ever need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

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1.0

I was sent to Kelly Volkswagen collision center following

I was sent to Kelly Volkswagen collision center following a hit-and-run on my CRV. I dropped off my car and waited for a response. After several weeks with no status updates, my insurance company terminated my rental coverage since they had received an update from Kelly Collision saying that they hadn’t even ordered the necessary parts yet and needed at least another month. I called Kelly Collision and they told me this was all a mistake with my insurance, sending me back and forth playing a game of telephone. Kelly Collision finally said that there was just one part they were waiting on and everything else could be done at any time, so I picked up my incomplete car. Less than a week after I picked up the car, the A/C died. This was in the middle of the summer during a heat wave, so it was a big deal. I took the car in to the Kelly Honda service center. They repaired the AC only to have it fail again 2 days later. I spent the approximately $2000 over the next month making 4x return visits to the Kelly Honda service center. The service center swore this was an issue caused by the collision repair center, but they wouldn’t talk to each other. I finally had to track down Brian Kelly personally and get him to make his teams talk to each other. Fast forward 1.5 years and the replacement part has finally arrived (I had to call and ask whether they intended to ever finish my car before they found it). I am writing this while sitting at the collision center since their service reps are now saying that they can’t fully repair the car since there is “new collision damage”. This is not true. I have a camera on our driveway, so I know the car wasn’t hit while parked. I have a dash cam in the car connected to a backup battery and collision sensors, so I know it wasn’t hit while in transit or parked in a lot / on the street. What they pointed out to me was salt and gravel spray from driving in New England. This entire dealership chain is a farce. Stay away from them at all costs.

1.0

I was sent to Kelly Volkswagen collision center following

I was sent to Kelly Volkswagen collision center following a hit-and-run on my CRV. I dropped off my car and waited for a response. After several weeks with no status updates, my insurance company terminated my rental coverage since they had received an update from Kelly Collision saying that they hadn’t even ordered the necessary parts yet and needed at least another month. I called Kelly Collision and they told me this was all a mistake with my insurance, sending me back and forth playing a game of telephone. Kelly Collision finally said that there was just one part they were waiting on and everything else could be done at any time, so I picked up my incomplete car. Less than a week after I picked up the car, the A/C died. This was in the middle of the summer during a heat wave, so it was a big deal. I took the car in to the Kelly Honda service center. They repaired the AC only to have it fail again 2 days later. I spent the approximately $2000 over the next month making 4x return visits to the Kelly Honda service center. The service center swore this was an issue caused by the collision repair center, but they wouldn’t talk to each other. I finally had to track down Brian Kelly personally and get him to make his teams talk to each other. Fast forward 1.5 years and the replacement part has finally arrived (I had to call and ask whether they intended to ever finish my car before they found it). I am writing this while sitting at the collision center since their service reps are now saying that they can’t fully repair the car since there is “new collision damage”. This is not true. I have a camera on our driveway, so I know the car wasn’t hit while parked. I have a dash cam in the car connected to a backup battery and collision sensors, so I know it wasn’t hit while in transit or parked in a lot / on the street. What they pointed out to me was salt and gravel spray from driving in New England. This entire dealership chain is a farce. Stay away from them at all costs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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1.0

Bad experience with bringing my car in for a basic check

Bad experience with bringing my car in for a basic check engine light. Almost $200 for a car diagnostic and then quoted cost for repairs and labor above what VW standards are. This is my first VW car and based on this experience, it may be my last.

1.0

Bad experience with bringing my car in for a basic check

Bad experience with bringing my car in for a basic check engine light. Almost $200 for a car diagnostic and then quoted cost for repairs and labor above what VW standards are. This is my first VW car and based on this experience, it may be my last.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are sorry to learn about this, Mike. Please feel free to reach out to our service department directly at 978-774-8000 so we can look into this further. Thank you!

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5.0

Great fast service today.

Great fast service today. Oil change, rotating tires and check engine issue less than an hour.

5.0

Great fast service today.

Great fast service today. Oil change, rotating tires and check engine issue less than an hour.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Sami, for sharing your service experience with us! We're glad to hear that you had a great and fast experience with us, including an oil change, tire rotation, and addressing your check engine issue in less than an hour. We strive to provide efficient service without compromising quality. If there's anything else we can assist you with, please feel free to reach out!

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5.0

Excellant customer service and discounts if asked

Excellant customer service and discounts if asked veterans appreciation beautiful people ladies cleanliness and great bathrooms

5.0

Excellant customer service and discounts if asked

Excellant customer service and discounts if asked veterans appreciation beautiful people ladies cleanliness and great bathrooms

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Stephen! We just wanted to reach out and say thank you for sharing your experience with us! It is great to know that you were well taken care of and both Scott and Rachel were so helpful! We certainly appreciate your service!

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5.0

Brought my car in service - always happy with services

Brought my car in service - always happy with services and support! Scheduling is easy and there is a comfortable area for waiting.

5.0

Brought my car in service - always happy with services

Brought my car in service - always happy with services and support! Scheduling is easy and there is a comfortable area for waiting.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Gina, for taking the time to share your service experience with us! Ensuring a seamless and comfortable experience for our customers is a top priority for us, and we're glad to know that scheduling was easy for you and that you found our waiting area comfortable. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out!

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5.0

Professional, thorough, and friendly.

Professional, thorough, and friendly. I’ve bought 4 VW cars from Kelly and they have all been serviced there as well. I will likely buy my next car from Kelly.

5.0

Professional, thorough, and friendly.

Professional, thorough, and friendly. I’ve bought 4 VW cars from Kelly and they have all been serviced there as well. I will likely buy my next car from Kelly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your loyalty! It's great to know that you've purchased multiple VW cars from us and have continued to trust us with servicing them. We greatly appreciate your continued support and are honored to be your dealership of choice. When you're ready for your next vehicle purchase, we'll be here to assist you every step of the way. If you ever have any questions or need further assistance in the meantime, please don't hesitate to reach out!

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5.0

Great experience, 3rd VW from Kelly VW Danvers and

Great experience, 3rd VW from Kelly VW Danvers and George! I would recommend to anyone!

5.0

Great experience, 3rd VW from Kelly VW Danvers and

Great experience, 3rd VW from Kelly VW Danvers and George! I would recommend to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations, mmurfy15, on your pre-owned VW! It is great to know that you had an awesome time working with George and he took excellent care of you! Thank you so much for taking the time to share this with us!

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1.0

Last year when I was shopping for an Id4 I was told that

Last year when I was shopping for an Id4 I was told that I could charge the car at any Volkswagen dealership. This was a selling point. When I just called to ask whether their charger was operational so I could charge for an hour while my son was at practice, I was told no. They essentially said that I had imagined what they had told me. Mind you, charging for an hour would maybe cost them $2. They were adament that I couldn't charge my car and were jerks about it.

1.0

Last year when I was shopping for an Id4 I was told that

Last year when I was shopping for an Id4 I was told that I could charge the car at any Volkswagen dealership. This was a selling point. When I just called to ask whether their charger was operational so I could charge for an hour while my son was at practice, I was told no. They essentially said that I had imagined what they had told me. Mind you, charging for an hour would maybe cost them $2. They were adament that I couldn't charge my car and were jerks about it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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