Kelly Volkswagen

I leased a 2014 Jetta GLI in January of 2014 from salesperson (now sales manager) Jason D’Avolio. Loved the car and planned to purchase at lease end, however the car had a reoccurring fuel pump issue, signaled by the “EPC” light on the dashboard. Car went through three fuel pump replacements, all at Kelly. My experiences with the service department were generally excellent and I don’t blame Kelly for not being able to permanently solve the problem, I think my specific car had a defect. Rachel DaSilva (service consultant) and Nick Irving (service manager) were helpful and polite at all times. Always provided with a loaner and service was completed promptly. After the third replacement, I inquired with Jason about getting into a new GLI. He, along with Ryley Pells (salesperson) and Mark Galante (General manager), all looked into the possibilities. I had a number I wanted to pay and was told that could only happen if VW provided trade assistance considering my car’s issues. We needed to wait until the end of the week to see if VW would provide the trade assistance. In the meantime, my “EPC” light went on again. I took the car immediately to Kelly and told Mark I did not want to take the car home. He met my number on the spot and I drove away with a new GLI at my price. Throughout the process, there was some typical back and forth, but this is to be expected when trying to get into any new car, anywhere. I appreciate how Kelly and all people involved handled my case. I truly feel they wanted to help me get out of my plagued car and they weren’t trying to take advantage of the situation. My wife and I will be back within 6 months to look for her next car.

I inquired about a Passat online and was immediate put in touch with James. I went and saw the car same day and he had it ready to test drive. James was very knowledgeable about the features and mechanics. While they're pricing was higher than other dealerships near me and I wish the price includes the pre-owned certification, the negotiation process was reasonable and frustrations free. From the paperwork to the ease of picking up your car, James and the rest of the team made it easy with no hidden charges or gimmicks. They even threw in rubber mats for free. I'm very happy that I'm driving the exact model I wanted. I'd definitely buy from Kelly Volkswagen again!

This dealership is quite far from where I live but I decided to head out there after reading great reviews and the great deals they had. I was not disappointed and was extremely glad I made the trip. James came to help as soon as we showed up- he was wonderful to work with and was so down to earth, up front and honest it made the whole process easier than I ever had expected. He makes sure you find the car you love is patient and helpful and caring every step of the way. The finance department is also amazing and answered any and all questions with honesty and humor. I am so happy I made the trip and I love my new car and the great price. Worth every effort!!