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Manager","emailTxt":"Sdalelio@kellyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/849f8a47a6bc.jpg","drDealerId":38644,"dealerEmpStartDtUtc":"1475280000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":545155,"firstName":"Cristal","lastName":"Morales","titleText":"Receptionist","emailTxt":"cmorales@kellyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/7733f2647799.jpg","drDealerId":38644,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":564711,"firstName":"James","lastName":"Fiore","titleText":"Body Shop","emailTxt":"jfiore@kellyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/ecee25a126e3.jpg","drDealerId":38644,"certifiedEmployee":false,"deptDscrp":"Collision Center"},{"id":409478,"firstName":"Mike","lastName":"Soares","titleText":"Service Technician","emailTxt":"Msoares@kellyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/eadafd46ea89.jpg","drDealerId":38644,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":214371,"personPtyId":38258854,"firstName":"Talita","lastName":"Machado","titleText":"AP/AR","emailTxt":"Tmachado@kellyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/cae9640e59a4.jpg","drDealerId":38644,"certifiedEmployee":false,"deptDscrp":"Administration"}]
Rectangle 48
Sales 8:00 AM - 6:00 PM
Service 8:00 AM - 5:00 PM

Kelly Volkswagen Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

11:30 AM - 5:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since March 2017

Kelly Volkswagen, located at 72 Andover St. (Rte 114) in Danvers, MA and has the privilege of being the largest Volkswagen Dealership in New England! With more than 400 new and used vehicles available, we are sure that you will find a vehicle that fits your needs and your wants.

...



Volkswagen has reinvented their model lineup, with newly redesigned models like the Jetta and Tiguan, to go along with fan favorites such as the Golf family of vehicles, and the always stylish VW Passat. We invite you in to visit our dealership today to test drive your favorite Volkswagen models, or shop our lineup online: https://www.kelly-vw.com/showroom/index.htm

"We Make It Easy!"

Service

Wheel Balance

$129.95

Multi-Point Inspection

Complimentary

Wheel Alignment (4WD)

$84.95

Brake Inspection

$19.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
639 lifetime reviews. Includes reviews of Kelly Volkswagen from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 24, 2018

    Overall experience was very smooth. Dave Poirer-service advisor was efficient and professional. Dealership was small, yet friendly. Nice waiting area... with refreshments. I would highly recommend.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dave Poirier

    Service Advisor

    (4.9) 49 reviews

  • 3.0 out of 5
    November 17, 2018

    Drop my car off for warranty work the night before. Early call the next day saying my car out of alignment. I never noticed that. Call late that day saying... the warranty work can???t be complete for four days. Alignment report looks ok. Says ???an alignment not performed??? right on report. Invoice says ???customer requests??? to perform alignment. I think this is a scam. I think cars can be technically out of alignment but it is not enough to require an alignment. These guys can???t wait to tell You the car is out of alignment so unsuspecting people like me authorize them to fix it.

    3.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ramon Bejaran

    Sales Consultant

    (5.0) 13 reviews

    Anthony Belmonte

    Sales Consultant

    (5.0) 21 reviews

    Josh Cone

    Sales Consultant

    (4.9) 24 reviews

    Moe Kabbaj

    Product Specialist

    NOT RATED

    Christopher Etheridge

    Product Specialist

    NOT RATED

    Brian Mitchell

    Internet Sales

    NOT RATED

    Cecily Francis

    Internet Sales

    NOT RATED

  • August 2, 2016

    I leased a 2014 Jetta GLI in January of 2014 from salesperson (now sales manager) Jason D’Avolio. Loved the car and planned to purchase at lease end,... however the car had a reoccurring fuel pump issue, signaled by the “EPC” light on the dashboard. Car went through three fuel pump replacements, all at Kelly. My experiences with the service department were generally excellent and I don’t blame Kelly for not being able to permanently solve the problem, I think my specific car had a defect. Rachel DaSilva (service consultant) and Nick Irving (service manager) were helpful and polite at all times. Always provided with a loaner and service was completed promptly. After the third replacement, I inquired with Jason about getting into a new GLI. He, along with Ryley Pells (salesperson) and Mark Galante (General manager), all looked into the possibilities. I had a number I wanted to pay and was told that could only happen if VW provided trade assistance considering my car’s issues. We needed to wait until the end of the week to see if VW would provide the trade assistance. In the meantime, my “EPC” light went on again. I took the car immediately to Kelly and told Mark I did not want to take the car home. He met my number on the spot and I drove away with a new GLI at my price. Throughout the process, there was some typical back and forth, but this is to be expected when trying to get into any new car, anywhere. I appreciate how Kelly and all people involved handled my case. I truly feel they wanted to help me get out of my plagued car and they weren’t trying to take advantage of the situation. My wife and I will be back within 6 months to look for her next car.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your detailed experience Mike. We were glad to be able to help you with your GLI purchase and apologize for the reoccurring issu...es with your previous GLI. We're always happy to help and hope that you know we're on your side Mike, from service and parts to sales and more. We appreciate you choosing us as your go-to dealership and we look forward to helping your wife when you return for her next vehicle!

  • 5.0 out of 5
    October 31, 2018

    I found this car online and Kendra called me within 15 minutes after my request about availability of this highly sought after car. We texted and all my... questions were answered including pricing. I went to see the car later that day and Josh brought the car into the garage bay out of a nasty rain storm so we could look at it. We quickly came to agreement on what I believe is a good price, and Barry went through the financing without trying to push a lot of ???adders??? and we wrapped things up. Great team to work with!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi Dave! We're pleased to hear how great Kendra was and that she made sure to keep you in the loop from start to finish. On behalf of Kendra, Josh and... Barry, congratulations on your new car!


    Worked with:
    Josh Cone

    Sales Consultant

    (4.9) 24 reviews

    Barry Gagne

    Business Manager

    (4.9) 20 reviews

  • 5.0 out of 5
    October 29, 2018

    You leave the dealership with an amazing car and no worries. Leigh-Anne is amazing an she always takes care of me when I visit. This is my second time... at the dealership after my first car was totaled. She got me into a new lease and even picked the car that I love! also took care of everything for me so I left with no stress or worries especially after the stress of loosing my other car. She is the best! I will always ask for her. Best customer service, gets things done, nice, quick, wants you to leave happy, just overall great person!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    On behalf of Leigh-Anne, thank you! We are sorry to hear about your first car, but we're glad that Leigh-Anne got you into a new lease that you love. ...Thank you for sharing, please let us know if there is anything else we can do for you.

  • 5.0 out of 5
    October 18, 2018

    I thought going to buy a new car with a two week old baby would be a hassle but everyone at Kelly Volkswagen made it quick and easy. Ramon was friendly... and knowledgeable and made the process painless. I would highly recommend buying your car here.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    "We make it easy" is our motto for a reason Lisa! We are glad that you experience was hassle free and that Ramon made it run so smoothly. Thank you fo...r the recommendation.


    Worked with:
    Ramon Bejaran

    Sales Consultant

    (5.0) 13 reviews

    Barry Gagne

    Business Manager

    (4.9) 20 reviews

  • 1.0 out of 5
    October 12, 2018

    I contacted Kelly VW sales from their website asking if they would meet a competing VW dealer's price on a 2018 VW Passat (I included a link to the... competing dealer's website ad for an identical vehicle - different color). My e-mail reply from their "Internet Sales Manager" was the following: "At this time we cannot match that price and the doc fee is non-negotiable. Sale price for the Passat GT is $26,719 plus our doc fee of $402. If you're interested please let me know, Thank You!" Kelly's price $2000 more than the competing dealer's advertised price. You can do better elsewhere.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Worked with:
    Eileen Rodriguez

    Internet Sales

    (4.2) 6 reviews

  • 5.0 out of 5
    October 6, 2018

    Marc Ruiz could not have been more helpful. I will try to work with him on future. The dealerships electronic records system needs work as each time I... am there it does not include my current vehicle and doesn???t indicate that I have the 5 year VW Care Plan.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    That is very kind of you to say Neal! Mark is great and we are glad that you had the opportunity to work with him. Thank you for sharing!

  • 4.0 out of 5
    September 28, 2018

    Service advisor is Mark. I can tell he was new to the dealership, but he was pretty helpful. The only thing that bothered me was that he said tire rotation... was complimentary, but when I came to pick up the car I was charged the fee.

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    September 26, 2018

    Pleasant and Professional! Every item on my list was done correctly. Dave Poirier is very organized and courteous. Inspection sticker was put on neatly... and my car was returned to me washed and vacuumed.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Ed! We are glad that everything was done to your satisfaction-we wouldn't expect anything less!


    Worked with:
    Dave Poirier

    Service Advisor

    (4.9) 49 reviews

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