Reviews
Best service ever Bought a car when we did not plan to.
Best service ever Bought a car when we did not plan to. Would use Raymond again Felt a very strong connection with him and his way of doing business.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! We're thrilled to hear that Raymond made such a strong impression and helped turn an unexpected visit into a memorable car-buying experience. Building real connections and providing genuine service is what we’re all about. We truly appreciate your trust and look forward to seeing you again in the future!
My husband and I arrived at the dealership with a very
My husband and I arrived at the dealership with a very clear purpose: we knew exactly which car we wanted, had confirmed its availability, and were ready to make the purchase. In fact, the moment we saw the car, I was already certain it was 'the one.' Unfortunately, our interaction with the salesperson immediately struck a negative chord. It felt as though he made assumptions about our genuine interest or ability to buy, treating us with a noticeable lack of respect and seriousness from the start. This dismissive attitude really set a frustrating tone. For instance, when my husband spotted a large decorative "bone" in another vehicle – something dealerships often use for photo opportunities – and politely asked the salesperson if we could take a picture with it in our chosen car, he simply said "Oh, yeah, yeah, yeah" and then completely disengaged. After my husband brought the bone to our car and we took the picture, the salesperson just left without another word, not even offering to help or acknowledge our excitement. This small moment perfectly summed up his overall lack of engagement and made what should have been an exciting purchase feel unwelcoming. However, I must commend the rest of your team. Once we moved past the initial sales interaction and into the purchase phase, the experience became completely different. The finance guy was truly amazing. He was professional, incredibly clear, and efficient, making the final steps of the purchase, including handling my down payment, a remarkably smooth and positive experience. I believe that consistent, respectful customer service from all sales staff, free of presumptions and with genuine engagement, would significantly elevate the car-buying experience at your dealership. A big thank you to your finance team for making the closing process so positive.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your experience. While we’re thrilled to hear that our finance team provided you with a smooth and professional closing process, we’re truly sorry to learn that your initial interaction with our salesperson fell short of expectations. Buying a car—especially one you’ve already fallen in love with—should feel exciting and celebrated from start to finish, and it’s clear we missed the mark in making you feel welcomed and respected from the moment you arrived. Please know that we take your feedback seriously and will be addressing this internally to ensure every guest receives the attentive, courteous service they deserve—without assumptions or disengagement. Your comments help us grow and improve, and we’re grateful you shared them. We sincerely hope to have the opportunity to provide a fully positive experience in the future. Congratulations on your new car, and thank you again for giving us the opportunity to earn your business.
Cool dealership with cool salesman.
Cool dealership with cool salesman. They are very helpful and do not hesitate to make sure your needs are met.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We're happy to hear you had a positive experience with our team and that they made sure all your needs were taken care of. We appreciate your support and hope to see you again soon!
Very helpful, everyone pitched in to help each other and
Very helpful, everyone pitched in to help each other and get us what we wanted. Felt very taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're so glad to hear that our team worked together to ensure you got exactly what you wanted and that you felt well taken care of. Providing a seamless and supportive experience is what we strive for. We appreciate your trust and look forward to assisting you again in the future! Best, Your South Bay Hyundai Team 🚗
Ray and Jim were great.
Ray and Jim were great. I got the sense that they were truly working with me to get me a great deal. Very friendly and relaxed. Love my new Kona!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your awesome review! We're so glad to hear that Ray and Jim worked with you to get a great deal and that you felt comfortable throughout the process. We're thrilled you love your new Kona, and we look forward to assisting you again in the future! Enjoy your new ride!
My mother-in-law has been going to your location for a
My mother-in-law has been going to your location for a long time and has always spoke highly of your service. Purchasing our vehicle was my first time experiencing your team and I am very impressed. Ray did a great job listing out all of the features in our vehicle and mentioning the great services that come with purchasing a vehicle with your team. He offered us refreshments and seemed to do his best to make the process quick and efficient. He’s also checked in with me a couple of times to make sure my family and I are liking the new Santa Fe and we are! We’ll definitely be referring anyone that’s looking for a new car your team’s way.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your thoughtful review! We're honored to have earned your mother-in-law’s trust over the years and are so glad you had a great first experience with us. Ray truly goes above and beyond to ensure a smooth and enjoyable car-buying process, and it’s wonderful to hear that he took great care of you. We’re thrilled that you and your family are loving the new Santa Fe! Your recommendation means the world to us, and we look forward to assisting you and anyone you send our way in the future!
Staff was very helpful and patient…we were treated fairly
Staff was very helpful and patient…we were treated fairly and were able to negotiate a good deal.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! We're glad to hear that our staff was helpful, patient, and worked with you to get a great deal. Providing a fair and smooth car-buying experience is what we strive for. Enjoy your new vehicle, and let us know if we can assist you in the future!
Excellent service!
Excellent service! Always trying to you help you get what you want at a good price
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with us. Our team is always dedicated to helping our customers find exactly what they need at a great price. We truly appreciate your support and look forward to assisting you again in the future!
Everyone was great though my husband thought the wait
Everyone was great though my husband thought the wait time was way too long for someone paying cash for a car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback! We're so glad to hear that you had a great experience with our team. We truly appreciate your business and understand that wait times can be frustrating, especially when paying in cash. Your input helps us improve, and we'll work on making the process more efficient. Enjoy your new car, and we hope to see you again in the future!
The process of leasing the car was easy and Ray was
The process of leasing the car was easy and Ray was excellent in explaining the details. We were impress with the professionism of the entire team, including the serviced department representative we were introduced to. One of the best experiences in buying/leasing a car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!