Village Pointe Toyota

My disappointment was with the finance dept and the used car manager when I purchased my vehicle; sales people were fantastic and the facility is very... clean and nice. I was informed that the Toyota Avalon Limited I purchased had 2 fobs and then discovered that it only had one and they wanted to charge me a ton of $$ for it....I went online and purchased one and had them program it for me. The finance person (who is no longer there) got me approved and then called back a month or so later stating that the loan had not gone through and he had to re-approve me again. I told him that I did not want him running my credit again because it drops my score...he did it anyway...dropping my score even further and causing the interest rate to go higher. I disputed the extra credit checks with the credit bureau, but they were not taken off my credit report. Even after all of this, I give them one last chance and went there to purchase a Lexus IS 250 they had...after driving it and getting the CarFax, the vehicle had major issues and they wanted far to much for the vehicle and the trade-in for the vehicle they sold me was so far below what I expected because of the damage it had received (they said it had been side-swiped...turns out there was frame damage that I did not notice, so partly my fault). The biggest rip-off is the 'protection plan' that they provide (MPP or something). Over priced and doesn't cover half of the things that will/could go wrong; they say if you want to have the most protection, you have to spend more, but that is not true (read the fine print). To make things worse, they will not provide you with any actual literature that explains exactly what is covered, or the exceptions to coverage; just a brochure. They tell you that in order to know what is covered, you have to purchase the plan, review it, and if you do not like it, notify the company IN WRITING within the 2 weeks before it becomes set in stone, or you are on the hook for the extra expense (in my case $4,000). Absolute joke!! Oh, don't forget to read about how the protection plan will share your personal financial data with their partners...that is absolutely lovely as well!! I have no idea what they are trying to do there (other than sell as many vehicles as possible), but I will never go back nor recommend this place to anyone looking for a used vehicle or new Toyota. I went to Baxter Toyota in LaVista and traded in my vehicle (which they gave me a much fairer trade-in on) for my Lexus GS350...I will return there if I am ever back in Omaha and they have something I like.

Sales rep, manager, and finance handled all concerns and were very easy to work with. Picked up car on same day. Very happy with everything about this... transaction.

The entire staff, specifically PJ Smith, are exceptionally helpful and made the car buying process less painful than it usually is. I had a great time... working with them and will definitely come back in the future. 10/10

This is the third Toyota Rav4 we have leased from Village Point Toyota and we have had a great time each and every time. Jason was one of the best sales... person we have had at any car dealership. VPT better not ever let him get away.

I purchased a pre-owned certified 2017 Camry from Baxter Toyota and am very happy with my purchase. I worked with Bob Gooding. Bob Gooding is doubtless... the best car salesman i've ever dealt with--maybe the best of any salesman i've dealt with! No pressure, no nonsense, no blowing a lot of smoke in your eyes. Honest, thorough, very knowledgeable of cars, and makes every effort to make sure you get the car you want at a good price.. ASK FOR BOB GOODING. You'll be glad you did.!!

As a first time car buyer, I was very nervous about the process. Rusty was patient with me, as work was overwhelmingly busy at the time and sometimes took... a long time to respond. He was always willing to answer my questions. He was honest about it and made sure that I had a great experience buying my first car. I would definitely come back if I ever need another car.

Jason was super helpful and responsive. I drove 3 hours to buy a car from him! Customer service and honesty is so important! You can't go wrong working... with Jason!

We have had a horrible experience with this dealership. We bought a certified pre-owned 2016 toyota highlander with 30,000 miles on it 1 year ago. Since... then, the battery has been replaced by the dealership three times. It is driven on a daily basis, at least 10 miles a day, and it has been regularly not starting because the battery keeps dying. We brought it into the dealership multiple times, leaving it there for days at a time for them to find a cause for this, and each time they found nothing wrong with it. They proceeded to tell us that this is just a normal thing that will keep happening with our car because supposedly we are not driving it a far enough distance on a daily basis to give the battery enough time to charge. They said that the only resolution is for us to purchase a trickle charger for it and plug our vehicle in daily. THIS IS NOT A NORMAL THING THAT SHOULD BE HAPPENING. ESPECIALLY with a certified vehicle with such low miles and it being a newer vehicle that is driven on a daily basis! It is unfortunate because we love our highlander, but we need a vehicle that is reliable and that is definitely not what we have. We are beyond frustrated at this point and will never ever buy a vehicle from them again. Beware before trusting their "certified" vehicles.

Jason VonShoaick made us feel welcome and cared for. This truly was the best car buying experience I've had and I love my suv 🤗

I did have a few issues coming to this dealership, but they were all solved by the end of the purchase of my vehicle. At one point I did lose my cool with... Peter, but he handled it very professionally, and I'm very glad he did because none of the problems I had were his doing. Both he and Cathy handled my problems very well and I'm happy I did business with them both. (If Cathy was listed below she would get 5 stars from me as well)