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Byrd's Auto Sales

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (24 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (24 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Byrd's Auto Sales from DealerRater.

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Bought a 2014 Camry Hybrid, great people to deal with. Made it easy as possible and I will keep going back for my used vehicles. Thanks Josh

Bought a 2014 Camry Hybrid, great people to deal with. Made it easy as possible and I will keep going back for my used vehicles. Thanks Josh

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Friendly customer service and super nice vehicles. Great deals. Rusty , Josh and Gary will do you right.

Friendly customer service and super nice vehicles. Great deals. Rusty , Josh and Gary will do you right.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best dealership in town! I’ve known the guys for years, Gary,Josh,and Rusty! They work hard to get you the best deal on some awesome, affordable,and dependable vehicles. Customer service is top notch and easy to work with! It’s always a pleasure doing business with them.

Best dealership in town! I’ve known the guys for years, Gary,Josh,and Rusty! They work hard to get you the best deal on some awesome, affordable,and dependable vehicles. Customer service is top notch and easy to work with! It’s always a pleasure doing business with them.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I've been very pleased with the cars I have purchased from Byrds. I've been happy with the dependability and value. The customer service from Byrds is excellent.

I've been very pleased with the cars I have purchased from Byrds. I've been happy with the dependability and value. The customer service from Byrds is excellent.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I recently bought a car from them, and it was the best buying experience I’ve ever had! The staff was friendly, it was an easy process and effortless! I was in and out! I highly recommend Byrds for your next vehicle!

I recently bought a car from them, and it was the best buying experience I’ve ever had! The staff was friendly, it was an easy process and effortless! I was in and out! I highly recommend Byrds for your next vehicle!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I basically had decided on the car when I arrived at the dealership. However, what was not described to me was that the car's check engine light was on, the battery was completely dead and the gas tank was minutes from empty. After much discussion, I was promised to have the engine repairs paid from by the company, only to be denied when the mechanic called to confirm this promise. I had to buy my own battery before even completing the sale and of course, some gas just to get it home. They didn't seem to concerned about what these things did to their reputation, only that they would sale the car. They also joked to my face that it would be discounted the following day, but they had no intention of applying that discount for my purchase, despite all the other disappointing realities of how very little effort they were making to sale me the car. I agreed to purchase the car after being promised that they could cover the repairs. Two weeks later, while the car had been sitting in the shop for several days awaiting to hear back from Byrd's, they denied the assistance to cover the repairs.

I basically had decided on the car when I arrived at the dealership. However, what was not described to me was that the car's check engine light was on, the battery was completely dead and the gas tank was minutes from empty. After much discussion, I was promised to have the engine repairs paid from by the company, only to be denied when the mechanic called to confirm this promise. I had to buy my own battery before even completing the sale and of course, some gas just to get it home. They didn't seem to concerned about what these things did to their reputation, only that they would sale the car. They also joked to my face that it would be discounted the following day, but they had no intention of applying that discount for my purchase, despite all the other disappointing realities of how very little effort they were making to sale me the car. I agreed to purchase the car after being promised that they could cover the repairs. Two weeks later, while the car had been sitting in the shop for several days awaiting to hear back from Byrd's, they denied the assistance to cover the repairs.

Rating breakdown (out of 5):
Customer service
2.0
Buying process
2.0
Quality of repair
1.0
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We apologize for your negative experience, but we would like to clarify a few things. We were not aware of the dead battery until you came for a test drive late in the evening. We offered to get you a battery installed or discount the car further than we already had, and you chose the discount. We did agree to repair the check engine light through your mechanic and confirmed that with him when he called. We have not had any communication with your mechanic since the initial phone call and have not denied the check engine light repair nor have we been informed of what repairs are needed. We strive to give the best service and would never joke to a customer about offering the very best deal on a used vehicle.

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I enjoyed conversation with this dealership. Unlike others they really read your emails and respond in a timely fashion. Answered all of my questions very nice people and fair.

I enjoyed conversation with this dealership. Unlike others they really read your emails and respond in a timely fashion. Answered all of my questions very nice people and fair.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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My husband and I just bought our first car and it was literally the ideal car buying experience! Our car was in excellent condition, the staff was incredibly friendly and it was a no-pressure buying experience. We drove an hour and a half to get to the dealership, and it was more than worth it! We already know we will be purchasing our next car from this dealership. Thanks :)

My husband and I just bought our first car and it was literally the ideal car buying experience! Our car was in excellent condition, the staff was incredibly friendly and it was a no-pressure buying experience. We drove an hour and a half to get to the dealership, and it was more than worth it! We already know we will be purchasing our next car from this dealership. Thanks :)

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you both so much for the business. We enjoyed meeting yall and hope your car serves you well. We look forward to doing business in the future. Gary

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I bought my first car from Byrd Auto in 04.After 200.000mi,I finally retired it.GREAT CAR,GREAT DEAL!I have bought a total of 3 cars from them,and had good luck with all.They are honest in their dealings,and tops in customer service.Only place to shop for a vehicle!

I bought my first car from Byrd Auto in 04.After 200.000mi,I finally retired it.GREAT CAR,GREAT DEAL!I have bought a total of 3 cars from them,and had good luck with all.They are honest in their dealings,and tops in customer service.Only place to shop for a vehicle!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Friendly staff and amazing deals, I bought my first car from them and I will definitely be buying my next car here too. Why trade anywhere else?

Friendly staff and amazing deals, I bought my first car from them and I will definitely be buying my next car here too. Why trade anywhere else?

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for your business and we look forward to serving you in the future.

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