Reviews
easy Process
Kia made by experience very easy salesman was very knowledgeable even though he was only 19, very well spoken young man. PS I love my Kia
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review!
Great experience
Came here on Saturday to test drive a Sportage. Lalo was very professional and friendly. He was able to answer the many questions my husband and I had about the car. We told him we were still looking around at other cars. After test driving the Chevy Equinox, the Ford Escape and Nissan Rogue I went back to Kia and asked Lalo for another test drive. I told him I thought this was the one I wanted. He knew I had specific wants and asked if I was ready for him to find my vehicle for me. After some negotiating we settled on a price. I ended up purchasing the one I had test drove. Great experience from start to finish. Thank You Lalo and David for a great car buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the great review, Nancy!
Came in to look at the 2017 Sportage
Came in with my wife to look at the new Sportage. I had been researching and reading everything I could find on the car so it was just down to test drives. We wandered the lot a bit and found the car we wanted to drive, and the wife started to look at the Sorento. After wandering the lot for about 15-20 minutes without being noticed, we wandered inside. This was about 5pm on a Monday, but by no means near closing. Right through the door a salesman asked us what we were in for and gathered the keys to test drive the Sportage and Sorento. The salesman was standoffish, and wasn't knowledgeable about the vehicles or the trim levels. We were happy with the Sportage and the Sorento, but the Sorento was out of our price range. The salesman shows us all the Sportage on the lot and the interior on all of them were deal breakers. Salesman walks of at that point and says if we need him we know where to find him. We walk the lot more and my wife finds and falls in love with a blue Sorento EX V6 that is packaged to the teeth. Price was okay, but Victor and Rusty walk up and our customer experience made an abrupt 180. They were attentive, knowledgeable and wonderful to work with. We made an offer on the car, it was approved, and they worked with us to get the paperwork completed even after closed. Wonderful experience, both my cars now have 10yr/100k warranties so I don't think I'll need another car soon, but if I do I know who I'm going to see.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the thoughtful review, Jordan! Enjoy your new Sorento!
2017 Sportage
There was a lengthy delay in the arrival of the vehicle, but not the dealer's fault. Once it arrived, we received great service, especially from our salesman, Kenny Kahn, who filled in for our original salesman who left the dealership during the period of delay. Kenny was very straightforward, informative and gracious, and made the purchase process a breeze.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the kind review, Jeffrey! Enjoy your new Sportage!
Great car buying experience!
My brother and I had a great experience working with Henry, Ashley and Frank. Although some of the numbers didn't immediately add up right, they were patient, kind and helpful during the entire process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the great review, Julie!
Capitol KIA
I just Bought 2017 KIA Niro Touring, Please look for this guy for fast process. Get in and get out with your new or used cars. EASY. Kenneth Kahn Sales & Leasing Manager Capitol Kia 408-266-5900 Office 510-304-3418 Cell
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the great review, Caleb! Enjoy your new Niro!
Very positive sales experience
We worked with Matthew on the purchase of a new Kia Sorento. Capitol Kia was the closest dealership that stocked the specific model we wanted, so we made an appointment with Matthew to look at the vehicle and take a test drive. He was very knowledgeable, answered all our questions, and kept in touch as we contemplated our purchase decision. We were very impressed with the quality of the vehicle, the features it offered, and the competitiveness of Capitol Kia's pricing. We've had the vehicle a little more than a week, have put about 800 miles on it, and are very pleased with its performance.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the kind review, Parker! We love hearing from our happy car buyers! Enjoy your new Sorento!
Happy car buyer Jose
I strongly recommend capitol kia to people who planning buy a car , good deal and most important en espa?ol con Jessica , she is friendly and help you all the way , Latinos ask for Jessica at capitol kia ... I'm happy with my new kia forte .... Thanks .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the great review, Jose! Enjoy your new Forte!
Awesome Experience :)
My husband and I purchased a 2017 Kia Niro from the one and only Mr. Victor Redd!!! We were pleasantly greeted by him as we made our way across the parking area to the door. We told him what we were looking for, and he absolutely delivered. He is very professional at what he does, all while keeping everthing fun-which we both appreciated very much. We loved his sense of humor and how easy it was to communicate with him. I personally loved the fact that at no time whatsoever did I feel pressured into making a purchase which always seals the deal for me. He explained our options very clearly, and let my husband and I decide what WE wanted, and where WE wanted to go from there. Victor is truly a gem, and he is the reason why we bought our Kia Niro from Capital Kia. Congrats Victor....you now have customers for life!!! We will go to no one else but you in the future! Thanks so much! -Happy Kia Customers Rebekah & Jeff :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the kind review, Rebekah and Jeff! We are pleased to hear that Victor ensured that you had a happy car buying experience! Enjoy your new Niro!
Happy customer :)
I was very happy with my day at Capitol Kia. I drove multiple cars, discussed price for a long time, and went away with a cute new car that I'm happy with! Sales rep Jun Kim did a great job helping me out, and I felt like I could trust him. The manager, Zander, also was very helpful in closing on the deal that would work for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the kind review, Brianna! We love hearing from our happy car buyers!