Reviews
Excellent service for out of State purchase!!
I live in Tennessee and found a vehicle on the Car Gurus website where they had it posted. I was very interested in the truck so I decided to contact the dealer. They were a 100% spot on of the overall condition of the vehicle since I was not able to see it before I purchased it. The overall buying process from 1900 miles away was seamless. They prepared all the paperwork and we both FedEx'd everything back and forth to each other. They had extensive knowledge of Carriers that I could use and they even set up a quote for me from one of their preferred carriers. I had shipped cars before so I decided to go with a carrier that I had used in the past. They received the check in the mail from me for the truck and the rest of the signed paperwork the next day. Truck was picked up that day and I received it 3 days later at my front door! You cant ask for better honesty and customer service than that. Thanks guys for the excellent customer service!! I will do business with you again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The best car buying experience for the 6th time!!
Robert and Sharon make buying vehicles painless and hassle-free! I have purchased 6 vehicles, new and used, from this dealership since 2010 and plan to continue to use them for any and all of my future vehicle purchases!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
New 2016 Mustang GT
We recently purchased a new 2016 Mustang GT. This is the third vehicle that we have purchased they Robert. The previous two are a 2011 F150 Super Cab and a 2012 Jeep Wrangler. We traded in the jeep on the mustang. All three buying experiences were outstanding. The mustang was a factory order and we were kept well informed during the build and delivery process. We could not ask for better service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wonderful experience and customer service
Hassle free, honest, integrity, just a few of the words I can think of to describe doing business with ACS and Sharon. Everyone on the lot from sales and service to management are extremely courteous, professional and care about the customer. We have purchased 3 auto's from them and will return again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good experience
I had a really good experience with John & company. He worked hard to facilitate the sale. Would deffenetly recommend them to any type of buyer! Sincerely: Lawrence, S.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Outstanding customer service and great people!
From the moment I inquired about my 2013 Dodge Charger SRT8, Robert the sales manager was nothing but nice and respectful. I can say I have never had better treatment while buying a car! I drove from Reno, NV to make a deal and this is the first place I will look for any of my future vehicles. I drove up to the dealership and my car was all ready to go in the showroom and Robert and his staff made my Fiance and I feel very welcome and made us feel like VIPs! We were greeted and told how much they appreciated us making the drive down to do business with them. The environment was friendly and Roberts staff was fantastic and very welcoming and friendly. We were taken care of with superb customer service and very hassle free! I recommend this dealership over bigger dealers as it feels like you are dealing with friends and you will leave feeling great! I cant thank them enough for such great service! Thank you Automobile Consulting Services!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
FANTASTIC DAY!
I purchased my C250 Mercedes Benz in April 2015, what a great car buying experience, they claim no hassle- AND BELIEVE ME THERE WAS NO HASSLE Robert was a total gentlemen and provided all the information required for me to make my purchase. Highly recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Eighth car purchased.
As a long time client of ACS, I planned on leaving a great review. After reading all of the review's here I see that many others have already posted glowing reviews. We have all experienced the same high level of integrity,quality and service from Sharon, Robert and the staff at ACS. How many car dealers can claim such a high level of customer satisfaction? We would never consider buying from any other dealer. Very happy customers. Duane and Tena Straughn PALM GARDENS, NEVADA
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best Car Buying Experience With A Dealer I've Ever
My husband and I were shopping for our son and looking for a very specific car, 2004-2008 Mitsubishi EVO. Anyone that has shopped for one of these can appreciate the difficulty in finding one in great condition, low mileage and reasonably prived. While doing our daily vehicle shopping one day at the end of January there it was, our gem, just what we were looking for on ACS's website. I immediately called the number on the ad and Robert promptly answered the phone. He said that they already had someone that was at his financial trying to get a loan on the car. I asked him some questions about the car, he was very pleasant, straight forward and easy to talk to. After asking my questions I asked if it was possible for him to call me if something should happen with the first customers financing and they are unable to purchase it because we would love to buy it. He said he sure could!! He called me the following day about noon to let me know that his customer was still waiting for an answer and he needed to let him go through that process to see if he was going to be able to buy the car or not and asked if I was still interested. I so appreciated him calling to give me the update and keep me in the loop as well as him giving his other customer the time he needed to try and work it out because I would have wanted the same done for me if I was in his shoes. Robert contacted me early that evening to let me know that the gentleman was unable to purchase the car and we were next in line!!! I said we will take it!!! Robert sent me an email with all the items he needed to complete our documents and since we would be coming from out of town he included information about how most people from out of town get to the dealership. The following day I received an email from Robert with a picture of our car all washed and polished, full tank of gas, parked on the showroom floor with a HUGE red bow on it!!! I said...now this guy knows how to do customer service!! Robert was very easy to contact by phone and responded to my emails quickly. We are car people, we typically purchase vehicles every other year. We don't keep our cars long so we have LOTS of experience purchasing vehicles and this buying experience was hands down the absolute BEST buying experience we have ever had. When we decide to buy our next car I will definitely be looking at ACS's website and contacting Robert to see if they got what I'm looking for. Thank you Robert for the great buying experience!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Exceptional Service, Value & Integrity
If you are in the market for a pre-owned "like new" condition vehicle at a fair no hassle - no haggle price - then I highly recommend the team at Automotive Consulting Services. Robert is a very fair and straight forward. NO games! The entire process was so easy - an experience I haven't had at a car dealership in the past 15+ years! This is probably the most impressive buying experience we have had...period. You will not be disappointed. Robert was ready to answer all concerns and questions without any hesitation. The paperwork took less than 15 minutes and we were on our way! Great experience!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase