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Mission Mitsubishi

(201 reviews)
Visit Mission Mitsubishi
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–6:00pm
Tuesday 8:30am–9:00pm 7:00am–6:00pm
Wednesday 8:30am–9:00pm 7:00am–6:00pm
Thursday 8:30am–9:00pm 7:00am–6:00pm
Friday 8:30am–9:00pm 7:00am–6:00pm
Saturday 8:30am–9:00pm 8:00am–3:00pm
Sunday Closed Closed
New (855) 570-3098 (855) 570-3098
Used (855) 349-0173 (855) 349-0173
Service (855) 349-0172 (855) 349-0172

Reviews

(201 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mission Mitsubishi from DealerRater.

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My experience purchasing a new Mitsubishi!

On October I purchased a 2015 Outlander Sport from Mission Mitsubishi. My sales agent was Blake Heggie, and he was exceptional in his presentation, and his knowledge of the vehicle. I told him what I wanted, and he got me exactly what I wanted. And I got a few surprises positive. He and the entire Mission Mitsubishi staff we're extremely friendly and engaging and comfortable in serving me and my family. I am a repeat buyer, and will repeat again. And now I have a go to guy in Blake Heggie! Again my family has 4 Mitsubishi's. It all started years ago when my uncle bought a Mighty Max! Mitsubishi's run forever! And mine is tight with good fit and finish, and the ride is smooth and supple, I love it! I highly recommend Mission Mitsubishi!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Finance people

The salesman was nice...carlos cortez...but the finance guys Ruben and Ricardo were to annoying trying to force one to buy guarantees... I went after a couple of days to cancel guarantees but they give me a hard time. I have gone several times to cancel and they are always busy...to this point i have not cancel guarantees. They hide...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

I have reached out to Mr Santos and he will be in to see me so I can help remove any warranty he feels is not for him. Mr Santos said he would like to go over it again and was given my personal contact info. Louis Gonzales III - Mission Mitsubishi

Dealer response

I have reaced out to Mr Chapa and he will be in to see me so I can help remove any warranty he feels is not for him. Mr Chapa said he would like to go over it again and was given my personal contact info. Louis Gonzales III - Mission Mitsubishi

Completely horrible

I purchased my 2015 Lancer GT from here and seemed to have a good experience on purchase day, that's where everything went wrong. I came back to for my first oil change and asked about paint chips across the hood of my car and what can be done about them because I had way too many to count (13 above the drivers headlight alone). They advised me it was from rocks and that they sent images to Mitsubishi and they weren't going to cover it under warranty. I leave and find a huge chunk of paint missing from a side skirt which was not there when I dropped off the car and called and they agreed to fix it (service dept is great with every aspect I've had to deal with them on) While there I spoke with a manager about the paint chips again and was under the assumption that they would fix that along with the large chunk of paint as it appears to be a bad paint job (rare but my luck would put me with that problem). I picked it up and paint chips are still across the hood, spoke with a different manager who couldn't help because he was not the manager I spoke with previously. I have not gone back since and have more paint chips, including ones down the side of my car now (obviously not from rocks on the highway) I plan on going for that when I get time (it's a 45 minute drive) as well as other issues. I have had such a horrible experience not just with the dealership but with Mitsubishi in general that I do not plan on buying another car from this manufacturer again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Eli was wonderful

I went in with a hope and a prayer. Eli did an excellent job in fighting for the payments I wanted and got me in a 2015 Lancer. I was in and of the lot before 1pm. I can truly say that my Mission Mitsubishi experience was wonderful and if you need a vehicle, go see Eli!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Worst car buying experience i've ever had

I purchased my 2015 Lancer GT from here and seemed to have a good experience on purchase day, that's where everything went wrong. I came back to for my first oil change and asked about paint chips across the hood of my car and what can be done about them because I had way too many to count (13 above the drivers headlight alone). They advised me it was from rocks and that they sent images to Mitsubishi and they weren't going to cover it under warranty. I leave and find a huge chunk of paint missing from a side skirt which was not there when I dropped off the car and called and they agreed to fix it (service dept is great with every aspect I've had to deal with them on) While there I spoke with a manager about the paint chips again and was under the assumption that they would fix that along with the large chunk of paint as it appears to be a bad paint job (rare but my luck would put me with that problem). I picked it up and paint chips are still across the hood, spoke with a different manager who couldn't help because he was not the manager I spoke with previously. I have not gone back since and have more paint chips, including ones down the side of my car now (obviously not from rocks on the highway) I plan on going for that when I get time (it's a 45 minute drive) as well as other issues. I have had such a horrible experience not just with the dealership but with Mitsubishi in general that I do not plan on buying another car from this manufacturer again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 2.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Rear Wheel Alignment Issue

I own a 2015 Mitsubishi Mirage ES. Vehicle delivered from factory with no ability to align rear wheels. Service department coordinated with corporate headquarters, had parts shipped, installed and performed alignment. Outstanding work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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The Service Department was Perfect and Never Let you Down

I have a Mitsubishi Eclipse 2007 and it was not turned on. In few hours, they found the problem and repaired it. They are absolutely expert. I thank Mission Mitsubishi and Ruben for their help. Ruben was professional, helpful, and responsible. Ruben also tried to give me good discounts.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Second Vehicle Purchase From This Dealer

I just completed the purchase process with this dealer. Purchased a 2015 Mirage with CVT. In all respects the process was painless and it is worth your time to check out Mission Mitsubishi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Questionable sales practices, not forthcoming

Advertised $4,500 cash back in addition to trade-in. Salesman said that it was $4,500 only for the trade in. Did not provide invoice upon request, would not entertain the thought of discussing the price until we applied for credit. Manager/salesman would not disclose full information in regards to financing or the standings of our credit. Excluded my wife by attempting to chat "in private" outside. After 2 hours of negotiations, we were informed that the vehicle we test-drove and agreed to buy was already sold. Manager and salesman walked away frustrated when we inquired why they were trying to sell us a vehicle that was already sold, stating "no big deal, we've got 500 vehicles here"

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Great dealership

Mission Mitsubishi has our trust and our business. My wife and I have been dealing with them since 1989 and we've bought seven new Mitsubishis from them. The main reason we keep going back is their excellent service. They're flexible, honest, make the deadlines are and even fun to work with. We've never had any problem whatsoever with them, and will continue to be loyal customers. This is true for the sales staff and the service staff. Plus, we have found Mitsubishi cars to be extremely reliable. Several of our cars were traded in with well over 100,000 miles on the them, and we stay on top of the scheduled maintenance. Aside from new batteries, brakes and tires (the stuff that wears out) we have never had a problem. We recommend Mission Mitsubishi to anyone looking for a hard-working dealership. In fact,we've heard that they've been rated the Number One Mitsubishi dealership in the U.S. many times. Our next car? Well, we will continue to do business with them. Thanks, Mission Mitsubishi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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