Reviews
I found my DREAM car.
Have been surfing the web looking for my dream car for months. Almost new, low mileage, options, color, and price. A 2013 BMW M3 Competition in Mineral White. They had it. I called and spoke with Joe Centeno and we talked by phone several times I finally jumped on a plane from El Paso.. They picked me up from the airport in San Antonio. Everything was ready when I got there. It was perfect, until the finance guy got really pushy about getting an extended warranty, when I clearly said I don't need or want it. Other than that, they did everything promised. I highly recommend this dealership. I am extremely happy. A+++
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Be honest.
Approved my sister congratulated by manager, when niece takes three buses to get vehicle they still congratulate and go over vehicle and hand over keys then they say the deal did not happened.. really!! Not good business at all. Either got the vehicle or you don't, not three days later.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Horrible
I'm not going to leave a long paragraph. Overall my visit went well and then terrible. I owe 2500 on my vehicle, they "offer" $4500 to u, however when it came to me, they claimed their bank still wanted a down payment of $1000. Then their finance guy with his attitude told me in a snarky manner " i need you to focus on what i am saying" ummm..NO SIR. I told you what my situation was, so offering me EXACTLY what I told you I wasn't going to do is going to help me. I ended up going to Honda on I-10. I got a car with all the perks and amazing payments.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Don't Even Bother With These People
I have been buying new cars for almost fifty years. I went there to purchase another new car. These people use every high-pressure sales technique that I have ever seen. They take your keys to your trade in and won't give them back to you so that you can't leave. They "double team" you by bringing in the "manager" so that both he and the salesperson can pressure you. to buy the car. In the middle of the paper signing process they surprise you with a new charge that they never mentioned to you earlier. They promise you things like "one year free service," but it is nowhere in the final contract so that is is your word against theirs. It's a typical fast-talking, sleazy car dealership. I feel that I was railroaded into buying a car because they just outlasted me. Don't go there alone unless you can be as pushy and obnoxious as they are.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Beware
I just bought my outlander yesterday...And did not almost buy yhe car because of the finace departmet...They were horrible trying to sell me the maintneca package. And also the 4500 a ploy to get tou in since this is the first dealership..adds to the MSRP with an addtional 3,000 ( fabric scotch guard, paint protection, vin engraving etc.... My sales person Bea and Stevon were okay ..While I am writng this I feel like taking the outlander back because of the service I got.. I just do not trust them!!! And will be making a complaint to corporate.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Awesome!
I did a trade in to get a mitsubishi outlander. Every question we had, got answered. Aaron, new what he was doing. Im truly blessed. I really recommend doing business with mission mitsubishi.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Finance guy pushy
Sales man Steve Rodregeiz was very nice. As far as two finance guys first one seemed to get upset because would not settle for higher payments than wanted to pay. Very pushy to the extent would not take no for an answer. When things was going his way got rude. Told him he was rude and he got outraged being called on it. Would not recommend anyone deal with such finance people at this dealership. Pushy, rude, and when told start screaming and throwing a fit, totally crazy experience. Will never deal with going back again.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I was intending on buying a Vehicle with the $4,500.00
With this review I won't buy there. Shady tactics are scary. I'm glad I read the reviews. I'll shop around to ser whom won't LIE to me
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
loved the car
We bought the lancer right after thanksgiving, I fell in love with the car. The salesman was awesome at the time of the sale, and Dina was the best delivery person ever. The trouble started when we picked the car up. When we got home we noticed two small scratches above where the plate was attached. This was not there when we bought the car, and could only have been done by the service department when they attached the plate. I was heartbroken, this is my first new car and they gouged it. My husband contacted our salesman Roland Duran by email, he said they would fix it. I didn't want to take the car back, worried what else they may do. My husband never heard back from Roland. We have emailed about five times, no reply. I have two free oil changes, I'm not taking my car near them. This is the fifth Mitsubishi my husband has bought, first from this dealer. I will not recommend them, nor go back. As of today we have not received the plates for the car, and my husband says he has to go get them. He does not want to go to the dealer as he is very upset with them. I still love my lancer, but not happy with mission Mitsubishi.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Best service!
I bought a 2015 Mirage DE and it is superb! I really commend Ali Tahseen, sales professional for providing as a good deal. He is easy to talk to. He assisted us and answered our concerns nicely. I commend him for assisting us professionally. Warm and easy to talk to. He will not push you, he will answer your questions and he will let you decide on what you want to buy. Keep it up!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
