Reviews
Wonderful
Great service and got what I asked for for the price I could afford. Barry Hickey was awesome to work with, he as a great personality. I really enjoyed working with him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Friendly staff, great selection
I worked with Chris (salesperson) and Martin (finance officer) who were both very friendly and knowledgable on their products. I did not feel pressured to purchase a vehicle that wasn't for me and left knowing that I had made the right decision. The facilities are clean and I didn't have to wait all day to finish the transaction. Great job guys! I will definetely be back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Professional and Timely Service
As a last minute drive in for a tire rotation, without an appointment, the dealership provided first class service by quickly accomplishing the service and providing a free inspection; the service representative also assisted the technician to expedite the completion of the services to expedite delivery of my vehicle. The dealership went above and beyond to get the job accomplished quickly and professionally...with no second thought, I'm more than happy to return for future services...thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service Department
Bought my Kia Optima out of state I use this dealership for oil change. The service department was great
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent shopping experience!!!
All of the staff was friendly and very helpful. They told us all of the features on the Kia Soul and they were very well informed. They got us in and out in no time at all. We will definitely be back again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Another new Kia
I have had the remarkable experience of working with Karl. I let him know what type of Kia I was looking for and he went above and beyond to find it for me. He provided me the best deal possible and even worked with the GM to provide me a little extra. I highly recommend Phil long Kia in Colorado Springs. We have purchased 4 vehicles in the past 3 years from Karl and Kia.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service department rating
In and out in under 40 mins for an oil change and a tire rotation.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Satisfied Customer
The Dealership at Phil long Kia went out of there way to help us find the right vehicle to fit our needs, especially Chris Toppin who worked to make sure my wife felt comfortable and safe behind the steering wheel of the vehicle that we finally chose.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I love my new car and Phil Long Kia!
Nate did a wonderful job helping me find a car that was not only in my price range but one that also had the features I was looking for. I originally went in to purchase a used car but Nate was able to find me a brand new car that was in price range! Martin made the financing portion of the buying process easy and stress free, something I was not expecting. I love my new car and Phil Long Kia!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Evaluation of Service
Karl was very knowledgeable. He made things easy. The dealership facilities were clean and what I would expect for a large company. I was happy with my experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase