Skip to main content

Phil Long Kia of Motor City

(485 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
New (877) 676-1055 (877) 676-1055
Used (888) 238-5831 (888) 238-5831
Service (888) 232-2941 (888) 232-2941

Reviews

(485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Phil Long Kia of Motor City from DealerRater.

Want to share your experience with this dealership?

Write a review

Wonderful

Great service and got what I asked for for the price I could afford. Barry Hickey was awesome to work with, he as a great personality. I really enjoyed working with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Friendly staff, great selection

I worked with Chris (salesperson) and Martin (finance officer) who were both very friendly and knowledgable on their products. I did not feel pressured to purchase a vehicle that wasn't for me and left knowing that I had made the right decision. The facilities are clean and I didn't have to wait all day to finish the transaction. Great job guys! I will definetely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Professional and Timely Service

As a last minute drive in for a tire rotation, without an appointment, the dealership provided first class service by quickly accomplishing the service and providing a free inspection; the service representative also assisted the technician to expedite the completion of the services to expedite delivery of my vehicle. The dealership went above and beyond to get the job accomplished quickly and professionally...with no second thought, I'm more than happy to return for future services...thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Service Department

Bought my Kia Optima out of state I use this dealership for oil change. The service department was great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Excellent shopping experience!!!

All of the staff was friendly and very helpful. They told us all of the features on the Kia Soul and they were very well informed. They got us in and out in no time at all. We will definitely be back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Another new Kia

I have had the remarkable experience of working with Karl. I let him know what type of Kia I was looking for and he went above and beyond to find it for me. He provided me the best deal possible and even worked with the GM to provide me a little extra. I highly recommend Phil long Kia in Colorado Springs. We have purchased 4 vehicles in the past 3 years from Karl and Kia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Service department rating

In and out in under 40 mins for an oil change and a tire rotation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Satisfied Customer

The Dealership at Phil long Kia went out of there way to help us find the right vehicle to fit our needs, especially Chris Toppin who worked to make sure my wife felt comfortable and safe behind the steering wheel of the vehicle that we finally chose.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

I love my new car and Phil Long Kia!

Nate did a wonderful job helping me find a car that was not only in my price range but one that also had the features I was looking for. I originally went in to purchase a used car but Nate was able to find me a brand new car that was in price range! Martin made the financing portion of the buying process easy and stress free, something I was not expecting. I love my new car and Phil Long Kia!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Evaluation of Service

Karl was very knowledgeable. He made things easy. The dealership facilities were clean and what I would expect for a large company. I was happy with my experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No