Chapman Ford

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4.1
(580 reviews)
Visit Chapman Ford
Sales hours: 8:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 8:00am–9:00pm
Tuesday 7:00am–6:00pm 8:00am–9:00pm
Wednesday 7:00am–6:00pm 8:00am–9:00pm
Thursday 7:00am–6:00pm 8:00am–9:00pm
Friday 7:00am–6:00pm 8:00am–9:00pm
Saturday 7:00am–5:00pm 8:00am–8:00pm
Sunday Closed Closed
New (480) 648-2020 (480) 648-2020
Used (480) 619-5554 (480) 619-5554
Service (480) 648-0560 (480) 648-0560

Inventory

See all 361 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since March 2011.
Chapman Ford at 7100 E. McDowell Road is your Phoenix Ford dealership in Scottsdale Arizona. We feature a full inventory of Ford cars Ford trucks and Ford SUVs. Our website includes actual photos of new and used Ford trucks and cars in stock. Our website is part of our ongoing effort to provide our customers with convenient access to useful information and satisfying service. Use our site www.chapmanfordaz.com to locate your next Ford in Phoenix visit our interactive service center to schedule service download service coupons view recall information and explore your Ford's options. Or give us a call at (480) 516-0088.
Arizona's newest Ford dealer!

Service center

Phone number (480) 648-0560

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

View all 19 employees View less employees

Reviews

4.1
(580 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Ford from DealerRater.

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5.0

Car shopping with my wife and was greeted by Dedrick.

Car shopping with my wife and was greeted by Dedrick. He was extremely helpful and willing to meet all our needs. We didn’t end up purchasing today due to looking for a specific color and package. Hope to be able to purchase from Dedrick at Chapman Ford Scottsdale.

Dealer response

Thank you for your review. We are happy to hear you had a great experience at our dealership. Your review made our day! Our team works very hard to keep our clients happy, but we can only do it thanks to amazing clients like you. We hope to serve you again soon. Chapman Ford

4.0

I would love to give 5 stars to Chapman, but

I would love to give 5 stars to Chapman, but unfortunately the Ford Motor Company itself is to blame; it has now been 379 days since we ordered our Ford Maverick Hybrid and we still have nothing.

Dealer response

Hi Moseley, Thank you for bringing your concerns to our attention, we appreciate your business. Thank you for expressing your thoughts on the current state of affairs within the ordering supply chains. We also appreciate you expressing your complete satisfaction with Chapman. if you have any further concerns or questions, please feel free to reach out! Jamie Palmisano Internet Director 480-946-3900 x1078 JamiePalmisano@chapmanchoice.com

5.0

Easiest car purchase I've ever made!

TLDR: Great price on used F150. Price on cars.com was the honored sales price. No crazy dealer add-ons. Even with financing, I was in and out in about an hour. Great experience. Worked with Chelsea. Texted and e-mailed ahead to inquire about online price and any silly add-ons. She confirmed. I was still half suspect until I saw the contract and it was all in order. Nothing like the hundreds or $1000+ some dealers add for "refurbish fees" or "protective coating" and such. Got a little pressure from financing for the warranty and had to say no several times, but I expected as much. In all, it was a very straightforward, stress-free, quick buying experience and I'd definitely consider buying there again.

Dealer response

Mike, Congratulations on your new F-150! Thank you for sharing your positive experience with our sales team! We are happy to hear you trusted us with your new vehicle purchase, and we are looking forward to working with you again. We are always here for all of your automotive needs. Chapman Ford

5.0

Had a great experience with Kelly.

Had a great experience with Kelly. Professional, on it, knowledgeable and great follow-up. In a world of car dealers with marginally competent and unprofessional talent, Kelly was an amazing talent. Shockingly so. Highly recommended!

Dealer response

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Wishing you happy and safe miles. Chapman Ford

1.0

get your xxx together

Show up, walk around the lot. Time goes by without anyone approaching us, so we go inside to cool off and grab a drink. No greeting even when we walked in. Figured they were busy until I witnessed employees leaning on the Ford GT they have parked in the floor room. We make our way outside again and spend some more time looking at more cars until finally greeted by someone. Test drove a toyota camry priced at 20k out the door, and the car salesmen tells me they won a 1st place award from their customers. Told the manager about no one helping us and people leaning on cars. And his attitude about it was for me to stop overreacting about the leaning and that "the cardio and sun were good for us". Glad to say we didnt make a deal because 1 hour later I bought a 2012 mercedes-benz e350 14k miles on it for 22k at DIFFERENT car dealership whose employees were EAGER to help us. Take note, get your xxxx together Chapman Ford!

Dealer response

Billy, Thank you for your review. All feedback is important to us and we are sorry to hear you have had such a frustrating experience. Thank you for bringing your concerns to our attention. I appreciate you speaking with me and allowing us to address and resolve your concerns. Please reach out to me if you need any assistance in the future. Jamie Palmisano Internet Director JamiePalmisano@chapmanchoice.com 480-946-3900 x1078

1.0

Show up, walk around the lot.

Show up, walk around the lot. Time goes by without anyone approaching us, so we go inside to cool off and grab a drink. No greeting even when we walked in. Figured they were busy until I witnessed employees leaning on the Ford GT they have parked in the floor room. We make our way outside again and spend some more time looking at more cars until finally greeted by someone. Test drove a toyota camry priced at 20k out the door, and the car salesmen tells me they won a 1st place award from their customers. Told the manager about no one helping us and people leaning on cars. And his attitude about it was for me to stop overreacting about the leaning and that "the cardio and sun were good for us". Glad to say we didnt make a deal because 1 hour later I bought a 2012 mercedes-benz e350 14k miles on it for 22k at DIFFERENT car dealership whose employees were EAGER to help us. Take note, get your xxxx together Chapman Ford!

Dealer response

Billy, Thank you for your review. All feedback is important to us and we are sorry to hear you have had such a frustrating experience. Thank you for bringing your concerns to our attention. I appreciate you speaking with me and allowing us to address and resolve your concerns. Please reach out to me if you need any assistance in the future. Jamie Palmisano Internet Director JamiePalmisano@chapmanchoice.com 480-946-3900 x1078

5.0

I recently acquired my second Ford C-Max Energi, although

I recently acquired my second Ford C-Max Energi, although I had to drive it back from Florida. Everything was great except for one very odd electrical problem: Within about 30-40 seconds after locking the car, the alarm would go off. I then had to quickly hit the unlock button on the key fob, relock, and then it would be okay. I explained this bizarre oddity to Tim Beal, a Service Advisor at Chapman Ford. Not surprisingly, he had never heard of anything like that before. He was very patient and understanding, although he must have thought I was nuts because I couldn't recreate the issue until I drove the car off the lot... beyond strange! So, Tim said I would have to leave the car for a few days to see if someone, somehow, could diagnose the problem. Early the next morning I got a call from Tim saying the problem was resolved. He had researched a national database of odd electrical problems and heard back from a 'tech' somewhere in the U.S. that encountered the same problem and had the remedy. Tim had the car repaired and I picked it up later that day. Simply an outstanding performance! Thanks, Tim.

Dealer response

Edwin, We’re so grateful that you took the time out of your day to share your review with us. We will make sure Tim receives your kind feedback. They will be thrilled to know their hard work has paid off. Chapman Ford

5.0

Great Car Buying Experience.

Great Car Buying Experience. Ervin Wilson, our wonderful, kind and professional salesman was amazing when my husband, son and I came to Chapman Ford to buy our son a new vehicle. He noticed my husband had a walker in our backseat and brought a truck up to the front for my son to test drive. At 2.9 percent interest, and with a 6 year old Edge with no extended warranty, I decided I also needed a new vehicle! Ervin kindly brought 2 vehicles to the front for me to test drive. Ervin was patient with me when I was unsure of the new Edge I wanted. When I asked him to run the numbers on the 2 vehicles, he happily did so without hesitation. I ended up with the Edge I test drove vs the Edge I originally was thinking about. Wendy Curtis in Financing was kind and professional. She answered any questions I had. My husband, son and I will now be Chapman Ford customers. Thank you Ervin and Wendy for your excellent service.

Dealer response

Thank you for sharing your positive review with us. We are pleased to hear you had a satisfactory experience in purchasing your new vehicle with Chapman! We take pride in walking our clients through the buying process and look forward to servicing your vehicle in the future. Wishing you many happy miles! Chapman ford

5.0

I bought a 2005 Jeep Rubicon online with 83000 miles.

I bought a 2005 Jeep Rubicon online with 83000 miles. The dealer was very professional and sold what they represented in the description they accepted my offer as well. Michael Brill who was my sales rep, did a great job answering questions and addressing any concerns. The GM was also very great to work with.I expressed my concern that since I purchased a vehicle online and had no way to test drive it as I live in Texas and they are located in Arizona, how can I be assured upon receipt that I will have the ability to have resolutions should there be any mechanical problem at time of receipt and a day or two to test the vehicle. He assured me that the dealership will stand behind what they sold me and allow me a reasonable solution if there were a problem. This was how I confidently closed the sale with such great professional courtesy. The Jeep arrived yesterday on 8/30/22 in superb condition of a vehicle 17 years old. The dealer completely detailed the vehicle, including the engine and engine compartment, the gave me a full tank of gas and I was informed by the delivery driver that the Jeep top was brand new from the dealership. My wife and I have taken it on the road in our neighborhood for a superficial shakedown. So far everything works as it should. Today I will test the 4x4 both high and low and also the air lockers that the Rubicon is noted to have as standard equipment. The interior was in excellent condition and had high quality seat covers on the front buckets and rear seat as well. All in all the Jeep for its age is as near new condition as can be expected and we were both elated and relived to finally have it in our possession. From start to finish of sale to delivery it took about two weeks. I found this to be acceptable as we live over 1000 miles from the dealership and had to shop for a reasonable rate for a auto transport company. Diesel Auto Express is who did my delivery and I highly recommend them should anyone need a transport service. They took great care to ensure the vehicle arrived in a timely manner and in the condition it left the dealership. They are an insured and reputable company with dispatchers who can tell you where your driver is and also provide the drivers phone number. This was a plus sines we live remote and wanted the driver to have local road conditions and route options. If you find a vehicle from this dealership that you want to purchase I would proceed with extreme confidence that you will get professional service and treatment.

Dealer response

Jeff, Thank you for sharing your positive review with us. We are pleased to hear you had a satisfactory experience in purchasing your new vehicle with Chapman! We take pride in walking our clients through the buying process and look forward to servicing your vehicle in the future. Wishing you many happy miles! Your Friends at Chapman Ford

5.0

Michael was very attentive and knowledgeable a pleasure

Michael was very attentive and knowledgeable a pleasure to deal with and o look forward

Dealer response

We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon! Your Friends at Chapman Ford

See all 580 reviews