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Sales 8:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM
Mon 8:00 AM - 9:00 PM
Tue 8:00 AM - 9:00 PM
Wed 8:00 AM - 9:00 PM
Thu 8:00 AM - 9:00 PM
Fri 8:00 AM - 9:00 PM
Sat 8:00 AM - 7:00 PM
Sun 8:00 AM - 5:00 PM
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 3:00 PM
Sun Closed
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Reviews

3.5
151 lifetime reviews. Includes reviews of Chapman Ford from DealerRater.com
  • Very poor.
    April 8, 2017

    I was speaking with a parts associate over the phone trying to find the right parts for my fusion. He was very disrespectful to me and very mouthy...

    Chapman Ford

    Dear Mustangman67, Thank you for bringing your concerns to our attention. Please accept our apologies for your recent experience, it is never ou...


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    I was speaking with a parts associate over the phone trying to find the right parts for my fusion. He was very disrespectful to me and very mouthy, because I was fixing my car myself. I was in the middle of asking him a question and he hung up on me. He was very unprofessional, and I will never return.

    Does not recommend this dealer
    Came in for service or repair
    Chapman Ford

    Dear Mustangman67, Thank you for bringing your concerns to our attention. Please accept our apologies for your recent experience, it is never our intention to upset a customer. We will use your comments to address and train our staff to ensure going forward this does not happen in the future. If you would be open to discussing your concerns further, please do not hesitate to give me a call at 480-425-5902. Best regards, Jamie Palmisano Customer Relations Director


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  • Excellent customer servie
    April 8, 2017

    We were having transmission problems with our 2006 Ford Escape. Brought it to Chapman Ford, problem solved! Dave was professional and courteous. C...

    Chapman Ford

    Dear azmikmaz, Thank you so much for your kind words for Dave, he greatly appreciates your taking time to write a review for him! We appreciate ...


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    We were having transmission problems with our 2006 Ford Escape. Brought it to Chapman Ford, problem solved! Dave was professional and courteous. Contacted us along the way to let us know what was happening and being done to resolve the issue. I highly recommend Chapman Ford for any service you may need for your vehicle.

    Does recommend this dealer
    Came in for service or repair
    Chapman Ford

    Dear azmikmaz, Thank you so much for your kind words for Dave, he greatly appreciates your taking time to write a review for him! We appreciate your business and look forward to many years servicing your vehicle. Best regards, Jamie Palmisano Customer Relations Director


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  • Assured and grateful
    April 3, 2017

    Recently I took our 2012 Explorer, which we bought in 2012 from Chapman, in to be serviced and some other problems taken care of. The Service Rep,...

    Chapman Ford

    Thank you for the kind words, Earl. We appreciate you and look forward to your next visit! Customer service is important to us! Rick Webb ¿¿¿ Ser...


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    Recently I took our 2012 Explorer, which we bought in 2012 from Chapman, in to be serviced and some other problems taken care of. The Service Rep, Rosa Williams took care of me in a most professional and helpful way. Her personality is such that she alleviates any concerns about your car and works to make sure that the check ups and warranties are fulfilled and addressed where appropriate and she is careful to make sure you understand what service will cost and if there are any warranties!! The cost was a little high, but at 60,000 miles plus, you expect some additional costs. I have bought our last three cars at this site, one from Chapman and two from Five Star and I plan to keep buying there in the future...esp. if I can count on service Like I received. Earl & Alma Pearson PO Box 3168 Scottsdale, AZ 85271

    Does recommend this dealer
    Came in for service or repair
    Chapman Ford

    Thank you for the kind words, Earl. We appreciate you and look forward to your next visit! Customer service is important to us! Rick Webb ¿¿¿ Service Director


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Service & Repair

About Our Dealership

Dealer on Cars.com since March 2011

Chapman Ford at 7100 E. McDowell Road is your Phoenix Ford dealership in Scottsdale, Arizona. We feature a full inventory of Ford cars, Ford trucks and Ford SUVs. Our website includes actual photos of new and used Ford trucks and cars in stock. Our website is part of our ongoing effort to provide our customers with convenient access to useful information and satisfying service. Use our site, www.chapmanfordaz.com, to locate your next Ford in Phoenix, visit our interactive service center to schedule service, download service coupons, view recall information and explore your Ford's options. Or, give us a call at (480) 516-0088.

"Arizona's newest Ford dealer!"