Chapman Ford

4.5
(641 reviews)
Visit Chapman Ford
Sales hours: 8:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–9:00pm 7:00am–6:00pm
Tuesday 8:00am–9:00pm 7:00am–6:00pm
Wednesday 8:00am–9:00pm 7:00am–6:00pm
Thursday 8:00am–9:00pm 7:00am–6:00pm
Friday 8:00am–9:00pm 7:00am–6:00pm
Saturday 8:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed

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New (480) 648-2020 (480) 648-2020
Used (480) 619-5554 (480) 619-5554
Service (480) 648-0560 (480) 648-0560

Inventory

See all 617 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since March 2011.
There's no better place to find a new Ford vehicle than Chapman Ford. We feature the entire lineup of Ford vehicles online and in-person, including cars, trucks, SUVs, vans, and hybrid vehicles. Our sales and finance professionals can help you find the perfect Ford for your needs and financial situation. Chapman Ford proudly serves the greater Phoenix area and is conveniently located at 3950 N 89th St., Scottsdale, AZ. View our entire inventory online or contact us at 480-420-1460 and schedule a test drive of your favorite Ford vehicle.
Arizona's newest Ford dealer!

Service center

Phone number (480) 648-0560

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

View all 46 employees View less employees

Reviews

4.5
(641 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Ford from DealerRater.

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5.0

This christian was very helpful i have talking to him

This christian was very helpful i have talking to him since 2024 about getting a mustang and i ended up getting in 2024 and he was the best sales person i have encountered in while he wasnt pushy like some other dealers i have been to and he gave me a great deal on the car

5.0

This christian was very helpful i have talking to him

This christian was very helpful i have talking to him since 2024 about getting a mustang and i ended up getting in 2024 and he was the best sales person i have encountered in while he wasnt pushy like some other dealers i have been to and he gave me a great deal on the car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Not pushy!

Not pushy! Very relaxing experience. Will recommend to friends. Dealer was very helpful. Thank you.

5.0

Not pushy!

Not pushy! Very relaxing experience. Will recommend to friends. Dealer was very helpful. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!

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5.0

Good place to buy a Mustang.

Good place to buy a Mustang. People are very friendly and very knowledgeable.I would buy a new car again from ChapmanFordAz.com to

5.0

Good place to buy a Mustang.

Good place to buy a Mustang. People are very friendly and very knowledgeable.I would buy a new car again from ChapmanFordAz.com to

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!

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5.0

Very pleasant experience working with Christian.

Very pleasant experience working with Christian. He walked me through everything incredibly thoroughly and I felt very tended to, would recommend him to anyone searching for a vehicle!

5.0

Very pleasant experience working with Christian.

Very pleasant experience working with Christian. He walked me through everything incredibly thoroughly and I felt very tended to, would recommend him to anyone searching for a vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are happy to see that you had a good experience with Christian. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

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5.0

Christian was very helpful during our visit, and got me

Christian was very helpful during our visit, and got me in the truck I wanted.

5.0

Christian was very helpful during our visit, and got me

Christian was very helpful during our visit, and got me in the truck I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are happy to see that you had a good experience with Christian. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

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5.0

Michelle is awesome.

Michelle is awesome. No pressure and very pleasant to work with. Smooth easy transaction. Made this a quick easy transaction. Will repeat.

5.0

Michelle is awesome.

Michelle is awesome. No pressure and very pleasant to work with. Smooth easy transaction. Made this a quick easy transaction. Will repeat.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you sharing the positive feedback on your experience with Michelle. We take pride in serving our customers and hope to see you again soon!

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5.0

Just after Christmas we purchased a new 2023 Ford Escape

Just after Christmas we purchased a new 2023 Ford Escape ST Line Elite. Luis helped get everything arranged ahead of time before we came and completed the purchase. Everything was ready to go when we arrived, we did a test drive and signed the papers and we were done.

5.0

Just after Christmas we purchased a new 2023 Ford Escape

Just after Christmas we purchased a new 2023 Ford Escape ST Line Elite. Luis helped get everything arranged ahead of time before we came and completed the purchase. Everything was ready to go when we arrived, we did a test drive and signed the papers and we were done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are happy to see that you had a good experience with Luis. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

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5.0

Michael Brill is the man!

Michael Brill is the man! I appreciate the straight forward approach not lemme check with this guy or this person. He knew where I wanted to be and took care of it. We did everything over the phone, gave me a great price on my trade in and even better price that nobody in town or up north could compete with. Michael Brill and Chapman Ford have earned my business for years to come. Thank you Michael and Chapman Ford Tony Stewart

5.0

Michael Brill is the man!

Michael Brill is the man! I appreciate the straight forward approach not lemme check with this guy or this person. He knew where I wanted to be and took care of it. We did everything over the phone, gave me a great price on my trade in and even better price that nobody in town or up north could compete with. Michael Brill and Chapman Ford have earned my business for years to come. Thank you Michael and Chapman Ford Tony Stewart

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are happy to see that you had a good experience with Michael Brill. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

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5.0

Christian was great to deal with!

Christian was great to deal with! His friendly yet professional personality was very much appreciated. We would definitely recommend him to anyone shopping for a car!

5.0

Christian was great to deal with!

Christian was great to deal with! His friendly yet professional personality was very much appreciated. We would definitely recommend him to anyone shopping for a car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you sharing the positive feedback on your experience with Christian. We take pride in serving our customers and hope to see you again soon!

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1.0

We found the car we were looking for at Chapman Ford.

We found the car we were looking for at Chapman Ford. We were assigned Christian Patrick. I am in Michigan and my daughter, who the car was for lives in Colorado. Started out fine, I have 2 friends in Arizona that went and checked out the car for me with the only red flag was that it needed an oil change. I got hold of Christian and we struck a deal which was to include an oil change. Well it went south after that. We were taking care of our own financing with a local bank which took less than a day. My daughter and I were in contact with Christian several times a day trying to get everything taken care of, which took an entire week. The Chapman side of things got taken care of the day before she flew out. My daughter called me from the airport in the morning while she was waiting to board and informed me that Christian called her to let her know that the oil change would not be done. I called Christian and ended up hanging up on him. I called the manager and was assured that the oil change would be done. When she arrived there to pick the vehicle up, my friend that originally looked at the car was told that the oil change was done. His conclusion was that it probably wasn't due to the fact that the washer fluid wasn't topped off and the oil didn't look new. After that they had a several hour wait for paperwork to be finished, all of which we were assured would be done prior to her arrival. I've bought and sold a lot of vehicles over my lifetime and this is not how you treat people. First and foremost, I would not buy a vehicle with Christian Patrick, He is NOT a man of his word. Secondly I would not buy from Chapman Ford. I've been a boss for most of my life and I would not have people like that working for me.

1.0

We found the car we were looking for at Chapman Ford.

We found the car we were looking for at Chapman Ford. We were assigned Christian Patrick. I am in Michigan and my daughter, who the car was for lives in Colorado. Started out fine, I have 2 friends in Arizona that went and checked out the car for me with the only red flag was that it needed an oil change. I got hold of Christian and we struck a deal which was to include an oil change. Well it went south after that. We were taking care of our own financing with a local bank which took less than a day. My daughter and I were in contact with Christian several times a day trying to get everything taken care of, which took an entire week. The Chapman side of things got taken care of the day before she flew out. My daughter called me from the airport in the morning while she was waiting to board and informed me that Christian called her to let her know that the oil change would not be done. I called Christian and ended up hanging up on him. I called the manager and was assured that the oil change would be done. When she arrived there to pick the vehicle up, my friend that originally looked at the car was told that the oil change was done. His conclusion was that it probably wasn't due to the fact that the washer fluid wasn't topped off and the oil didn't look new. After that they had a several hour wait for paperwork to be finished, all of which we were assured would be done prior to her arrival. I've bought and sold a lot of vehicles over my lifetime and this is not how you treat people. First and foremost, I would not buy a vehicle with Christian Patrick, He is NOT a man of his word. Secondly I would not buy from Chapman Ford. I've been a boss for most of my life and I would not have people like that working for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Rabrune2, Thank you for speaking with Craig and allowing us an opportunity to resolve your concerns. As requested we are awaiting further information regarding the diagnosis of the vehicle. Please reach out to us when you have that information you and Craig spoke about. Best regards, Jamie Palmisano Internet Director Chapman Ford

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