Reviews
had our truck in for the same problem three times.
had our truck in for the same problem three times. Each time they sold me parts that didn't fix the problem. They put a bearing in the wrong wheel and wanted to charge me to put it in the correct wheel. After I left 2 messages for the GM. A service manager called me back and said he would put the bearing in the correct wheel at no charge. The first service manager, Shawn, would not help me at all. approximately 6 weeks ago it was in for the same problem whit the wheel and a should when the truck started. After telling me they couldn't replicate the sound I offered to come in and show them. The advisor informed me that he would have the lead tech check it out. The advisor called me back to tell me it was the starter and they wanted to put a new starter in. After picking up the truck and driving it it was making the same exact sounds. This time I called the service manager, Shawn, who told me to bring it in. Once again I offered to drive the truck with the tech. They declined my offer. When the service advisor called and advised me that it needed a new bearing and a $6000 cam timing device, I found out that they had put the bearing in the wrong wheel and the new starter was obviously not the problem. I feel totally ripped off! I am going to pick up the truck and take it to a reputable service department for an independent evaluation of the service that was performed at Chapman Ford. When asked for a written estimate, it is not the $6000 that he quoted me, it is $7000!
had our truck in for the same problem three times.
had our truck in for the same problem three times. Each time they sold me parts that didn't fix the problem. They put a bearing in the wrong wheel and wanted to charge me to put it in the correct wheel. After I left 2 messages for the GM. A service manager called me back and said he would put the bearing in the correct wheel at no charge. The first service manager, Shawn, would not help me at all. approximately 6 weeks ago it was in for the same problem whit the wheel and a should when the truck started. After telling me they couldn't replicate the sound I offered to come in and show them. The advisor informed me that he would have the lead tech check it out. The advisor called me back to tell me it was the starter and they wanted to put a new starter in. After picking up the truck and driving it it was making the same exact sounds. This time I called the service manager, Shawn, who told me to bring it in. Once again I offered to drive the truck with the tech. They declined my offer. When the service advisor called and advised me that it needed a new bearing and a $6000 cam timing device, I found out that they had put the bearing in the wrong wheel and the new starter was obviously not the problem. I feel totally ripped off! I am going to pick up the truck and take it to a reputable service department for an independent evaluation of the service that was performed at Chapman Ford. When asked for a written estimate, it is not the $6000 that he quoted me, it is $7000!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Debbso, As we discussed, the bearing repair was in 2023 and the RF wheel bearing was found to be bad. Now, in 2025, the LF bearing is bad. In addition, the noise while starting was the starter grinding at the bottom back of the engine. Now there is a clatter from the top front of the engine after startup. Due to your insistence that you are hearing the same noises from 2023, we agreed not to charge you for the wheel bearing and apply the starter cost you paid toward the timing repair. That offer still stands if you choose to accept. Best Regards, Robert Rose Service Director Chapman Ford
As we discussed, the right wheel was never in question. I was surprised to find out months later that you replaced the right wheel bearing ,and not the left no wonder we continued to have the same problem. Again, the truck has been in your shop three times for the same exact noises. Once again, I offered to drive the truck with the tech and was told it wasn’t needed. I specifically asked Dave, the service advisor, if the starter didn’t fix the problem would I be charged for it. I was told just to bring it back and Chapman would take care of it. You can imagine how surprised I was to not only learn that the bearing was put in the wrong wheel, but now I would have to pay another $8000 to fix the problem that was to be fixed on the two previous appointments!
Definitely a must go to dealership they like to work
Definitely a must go to dealership they like to work around anything and will set you up!!
Definitely a must go to dealership they like to work
Definitely a must go to dealership they like to work around anything and will set you up!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!
Mr. Michael was a very sophisticated kind gentleman that
Mr. Michael was a very sophisticated kind gentleman that provided me with the correct specific truck that met all my needs. We at libra landscaping will use this truck for what it is meant for! the hospitality of the environment was very welcoming, Mr. Michel overall did a splendid job attending us!
Mr. Michael was a very sophisticated kind gentleman that
Mr. Michael was a very sophisticated kind gentleman that provided me with the correct specific truck that met all my needs. We at libra landscaping will use this truck for what it is meant for! the hospitality of the environment was very welcoming, Mr. Michel overall did a splendid job attending us!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Stopped by the Chapman dealership to get educated on a
Stopped by the Chapman dealership to get educated on a King Ranch F150. Was helped by Michael Brill. He was very professional, friendly, knowledgeable & above expectations in every way. Thank you, Michael. Frank Schubert
Stopped by the Chapman dealership to get educated on a
Stopped by the Chapman dealership to get educated on a King Ranch F150. Was helped by Michael Brill. He was very professional, friendly, knowledgeable & above expectations in every way. Thank you, Michael. Frank Schubert
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.
All these years I've been buying from Rodeo Ford and it
All these years I've been buying from Rodeo Ford and it took buying our last Ford before I found the perfect partnership in Kelly and Chapman. Thank God!
All these years I've been buying from Rodeo Ford and it
All these years I've been buying from Rodeo Ford and it took buying our last Ford before I found the perfect partnership in Kelly and Chapman. Thank God!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!
Bryan Milan at Chapman Ford is very douchey.
Bryan Milan at Chapman Ford is very douchey. He lied to me and pulled a “bait and switch” on me. He said they would order a Raptor R for me at MSRP, $117,000, if I came down and put down a non-refundable deposit. I told them that I’d pay in full, cashiers check, if they could give me the truck at MSRP. They said they would. I got down there and they said MSRP was $157,000 because they added a dealer “addendum” or markup to the MSRP. Newsflash, MSRP is manufacturer’s suggested retail price and does not include dealer markups or addendums. So they also lied to me and treated me like I was a gullible idiot who is willing to throw away my money. Their sales motto is, “A fool and his money are soon departed.” They treated me like I was a complete financial idiot. Yes, I understand that the Raptor R is in very high demand and low production, and therefore it’s fetching a premium price. And I understand that financially illiterate morons will pay that price. They certainly treated me like a financially, illiterate moron! They thought they could take my money. I walked away. And they don’t give a xxxx about disabled veterans. Don’t go to Chapman.
Bryan Milan at Chapman Ford is very douchey.
Bryan Milan at Chapman Ford is very douchey. He lied to me and pulled a “bait and switch” on me. He said they would order a Raptor R for me at MSRP, $117,000, if I came down and put down a non-refundable deposit. I told them that I’d pay in full, cashiers check, if they could give me the truck at MSRP. They said they would. I got down there and they said MSRP was $157,000 because they added a dealer “addendum” or markup to the MSRP. Newsflash, MSRP is manufacturer’s suggested retail price and does not include dealer markups or addendums. So they also lied to me and treated me like I was a gullible idiot who is willing to throw away my money. Their sales motto is, “A fool and his money are soon departed.” They treated me like I was a complete financial idiot. Yes, I understand that the Raptor R is in very high demand and low production, and therefore it’s fetching a premium price. And I understand that financially illiterate morons will pay that price. They certainly treated me like a financially, illiterate moron! They thought they could take my money. I walked away. And they don’t give a xxxx about disabled veterans. Don’t go to Chapman.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello Jamie, Thank you for bringing your concerns to our attention. Albeit a completely incorrect account of our interaction with you. We have multiple communications in writing with you stating there is a market adjustment. There is no bait and switch; we were very upfront about the market adjustment. At more than one point, you acknowledge the fact you were advised we were asking for a market adjustment and that we would be willing to adjust the market adjustment for you but that you still would not be interested. Best regards, Jamie Palmisano Internet Director Chapman Ford
I’m completely correct and you are completely incorrect. Bryan saw “gullible sucker” on my forehead and tried to take advantage of me. He promised to order at MSRP and pulled a “bait and switch” on me and lied to get me in. Jamie
Do you have the recording of the telephone conversation when I spoke to Bryan on the phone? No, you don’t because If you did, you would know that he lied to me and pulled a bait and switch and told me that he could get me the truck at MSRP. Yes, we did discuss a market adjustment, but that doesn’t change the fact that he still lied to me and did a bait and switch to get me into the showroom. Do you have a recording of our phone conversation?
Do you have a recording of our phone conversation? No, I don’t think you do. If you did, you would know that Brian lied to me and pulled a bait and switch. On our phone conversation, he said that he could get me the truck for MSRP with no market adjustment. When I got into the showroom, he added the market adjustments and yes, we did discuss it as I tried to get him to come way down, but he refused. You don’t know what he promised me on the phone because there is no Recording of our phone call.
My wife and I have bought many new Fords in our life and
My wife and I have bought many new Fords in our life and more so recently. I'm here to tell you we have never had such a great experience as we have dealing Kelly Coopper. Our transaction is almost final, and she has walked us all the way through waiting for an ordered Bronco Sport. She took the frustration of car buying away and got to business. Thank you, lady, for all you have done. You are a pleasure!
My wife and I have bought many new Fords in our life and
My wife and I have bought many new Fords in our life and more so recently. I'm here to tell you we have never had such a great experience as we have dealing Kelly Coopper. Our transaction is almost final, and she has walked us all the way through waiting for an ordered Bronco Sport. She took the frustration of car buying away and got to business. Thank you, lady, for all you have done. You are a pleasure!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! We are happy to see that you had a good experience with Kelly Cooper. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
We recently purchased a 2025 Ford Mustang GT at Chapman
We recently purchased a 2025 Ford Mustang GT at Chapman Ford in Scottsdale, Arizona. Everyone we crossed paths with were professional, yet made us feel like family. Chelsea was waiting for us, as we had called in. After explaining what we were looking for, she introduced us to Mike Brill. Between the two we were able to quickly execute our wishes, where we were all happy. We highly recommend Mike Brill and the entire team at Chapman Ford in Scottsdale!
We recently purchased a 2025 Ford Mustang GT at Chapman
We recently purchased a 2025 Ford Mustang GT at Chapman Ford in Scottsdale, Arizona. Everyone we crossed paths with were professional, yet made us feel like family. Chelsea was waiting for us, as we had called in. After explaining what we were looking for, she introduced us to Mike Brill. Between the two we were able to quickly execute our wishes, where we were all happy. We highly recommend Mike Brill and the entire team at Chapman Ford in Scottsdale!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to provide us with a positive review of your experience with Chelsea and Mike. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.
Charged 205 for diagnosis, then ask for $450 more to
Charged 205 for diagnosis, then ask for $450 more to continue diagnosis. Classic bait and switch.
Charged 205 for diagnosis, then ask for $450 more to
Charged 205 for diagnosis, then ask for $450 more to continue diagnosis. Classic bait and switch.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mcraghan, I apologize for the confusion. A Technician Diagnosis is separate from the recommended repair. We refunded your diagnosis in an attempt to resolve your concern. Call me directly if you have any concerns, (480) 212-4773. Sincerely, Robert Rose Service Director Chapman Ford
Christian has proven to be an Outstanding salesman, he
Christian has proven to be an Outstanding salesman, he was very professional. He listened to our concerns and answered all of our questions.
Christian has proven to be an Outstanding salesman, he
Christian has proven to be an Outstanding salesman, he was very professional. He listened to our concerns and answered all of our questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you sharing the positive feedback on your experience with Christian. We take pride in serving our customers and hope to see you again soon!