Reviews
Eddie morales was a great sale man.
Eddie morales was a great sale man. I seen a car online, went to dealership, had a hard time getting the car but Eddie got it done. Thanks boss. Shout out to the finance manager also.
Eddie morales was a great sale man.
Eddie morales was a great sale man. I seen a car online, went to dealership, had a hard time getting the car but Eddie got it done. Thanks boss. Shout out to the finance manager also.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to hear our Staff took such great care of you, Jrdante2008! Congratulations on your purchase! We hope we can continue to be of service to you down the road. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 19212
Thanks to my sales man Eddie Morales for getting me in
Thanks to my sales man Eddie Morales for getting me in the car I came up to dealership for it was a struggle for me but veggie made it happen. Thanks boss. Shout out to the finance manager also
Thanks to my sales man Eddie Morales for getting me in
Thanks to my sales man Eddie Morales for getting me in the car I came up to dealership for it was a struggle for me but veggie made it happen. Thanks boss. Shout out to the finance manager also
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to hear our Staff took such great care of you, Jrdante2008! Congratulations on your purchase! We hope we can continue to be of service to you down the road. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 19212
The manager is a hot tempered mess.
The manager is a hot tempered mess... While there, I heard him cursing people out right next to his office, which happened to be directly next to the waiting room where I was sitting. He also got into a very heated argument with another customer while I was waiting for my oil change to be completed. It took them two hours to complete my oil change when they told me it would be done in 20 minutes... And my service advisor named Chris, was completely incompetent, had no idea what was going on and failed to be helpful in any capacity. Safe to say I will not be taking my vehicle back to Napleton Arlington Heights, what a disaster!
The manager is a hot tempered mess.
The manager is a hot tempered mess... While there, I heard him cursing people out right next to his office, which happened to be directly next to the waiting room where I was sitting. He also got into a very heated argument with another customer while I was waiting for my oil change to be completed. It took them two hours to complete my oil change when they told me it would be done in 20 minutes... And my service advisor named Chris, was completely incompetent, had no idea what was going on and failed to be helpful in any capacity. Safe to say I will not be taking my vehicle back to Napleton Arlington Heights, what a disaster!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Jeffrey, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Napleton's Arlington Heights Chrysler Dodge Jeep RAM Regards, Marta Nilles Customer Relations Manager Napleton's Arlington Heights CDJR 331-979-2821 marta.nilles@napleton.com
Muhammad Akhtar was professional and polite,he turned a
Muhammad Akhtar was professional and polite,he turned a iffy situation into a sale. Alex the manager was also very helpful in our decision making
Muhammad Akhtar was professional and polite,he turned a
Muhammad Akhtar was professional and polite,he turned a iffy situation into a sale. Alex the manager was also very helpful in our decision making
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We're glad to hear our Staff took such great care of you, Cckemikem! We hope we can continue to be of service to you down the road! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 19212
Alan is an excellent service consultant.
Alan is an excellent service consultant. He is knowledgeable, reliable, and always courteous and respectful. Car repairs can be costly and annoying, but he helps get yours efficiently serviced as smoothly and quickly as possible.
Alan is an excellent service consultant.
Alan is an excellent service consultant. He is knowledgeable, reliable, and always courteous and respectful. Car repairs can be costly and annoying, but he helps get yours efficiently serviced as smoothly and quickly as possible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear our staff took such great care of you, Anahid! We hope we can continue to be of service to you down the road!
Muhammad Akhtar was very helpful and explained
Muhammad Akhtar was very helpful and explained everything. I would recommend him. Ben the sales manager also gave us a good deal.
Muhammad Akhtar was very helpful and explained
Muhammad Akhtar was very helpful and explained everything. I would recommend him. Ben the sales manager also gave us a good deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks
I set up an appointment to drive and hopefully buy a
I set up an appointment to drive and hopefully buy a Volkswagen Tiguan. We arrived and when we went to test drive the car the check engine light was on, gas light was on, it said it needed an oil change akin 12 miles and the tires were bare. Waste of my time to drive 40 minutes. They said they want customers to come in and it was a waste of time and horrible experience.
I set up an appointment to drive and hopefully buy a
I set up an appointment to drive and hopefully buy a Volkswagen Tiguan. We arrived and when we went to test drive the car the check engine light was on, gas light was on, it said it needed an oil change akin 12 miles and the tires were bare. Waste of my time to drive 40 minutes. They said they want customers to come in and it was a waste of time and horrible experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We sincerely apologize for the inconvenience this has caused. We take our customers comments and concerns extremely seriously. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Napleton's Arlington Heights Chrysler Dodge Jeep RAM (847) 298-0900
Muhammad Akhtar and Matt were amazing to work with and
Muhammad Akhtar and Matt were amazing to work with and made the process very easy. They got us exactly what we wanted. Highly Recommend!!
Muhammad Akhtar and Matt were amazing to work with and
Muhammad Akhtar and Matt were amazing to work with and made the process very easy. They got us exactly what we wanted. Highly Recommend!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Michelleklingshirn, we appreciate you choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Regards, Marta Nilles Customer Relations Manager Napleton's Arlington Heights CDJR 331-979-2821 marta.nilles@napleton.com
Alan my service writer was very special because he really
Alan my service writer was very special because he really took the time to listen to me and then explain exactly what was wrong and what needed to be done. This was the best experience I have ever had at a service department
Alan my service writer was very special because he really
Alan my service writer was very special because he really took the time to listen to me and then explain exactly what was wrong and what needed to be done. This was the best experience I have ever had at a service department
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your recent service experience with us, Bejulie! We hope you continue to choose Napleton's Arlington Heights Chrysler Dodge Jeep RAM as your first choice for all your vehicle needs. Regards, Marta Nilles Customer Relations Manager Napleton's Arlington Heights CDJR 331-979-2821 marta.nilles@napleton.com
Wanted to buy a particular car.
Wanted to buy a particular car. They said it was sold. A week later they lowered the price but still told me it was sold?! Very slow at responding to questions!
Wanted to buy a particular car.
Wanted to buy a particular car. They said it was sold. A week later they lowered the price but still told me it was sold?! Very slow at responding to questions!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We would like the opportunity to address your concerns. Please reach out to us directly at (847) 298-0900 when you have a chance. Thank you, and we look forward to hearing from you. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 211