Napleton's Arlington Heights Chrysler Dodge Jeep RAM

Alan was polite efficient and friendly. Explained everything perfectly. Happy to have my Wrangler taken care of here. I was even offered a free duck for my dashboard!

I do not recommend this dealership to anyone. The sales team was aggressive and unprofessional throughout the entire process. Every time we asked for clarification on the inflated pricing, the salesperson responded rudely and gave us vague, unhelpful answers. Eventually, the finance manager informed us that purchasing a $2,000 warranty—something we found unnecessary—was mandatory and non-negotiable. While the finance manager was at least honest and respectful, the overall experience with the sales staff was extremely unpleasant. Definitely not a recommended dealership.

Alan was fantastic to work with! He was knowledgeable, friendly, and made the entire process smooth and stress-free. He took the time to explain everything clearly and kept me updated throughout. I really appreciated his professionalism and attention to detail—definitely someone who takes pride in helping customers. Highly recommend working with Alan for your car needs!

Brought my jeep in today for oil change, battery for key fob and a red light for engine. Joanne told me I also had a free tire rotation still. No issues with the engine light, thanks god. Great service.....car dropped off at 8 in the morning and getting picked up right now to go pick it up at 1pm. Team professional and courteous, even the driver for the shuttle was enjoyable to speak with. Great job Napleton !

Our service advisor Alan was amazing and was able to take care of my vehicle perfectly.

Eddie morales was a great sale man. I seen a car online, went to dealership, had a hard time getting the car but Eddie got it done. Thanks boss. Shout out to the finance manager also.

Thanks to my sales man Eddie Morales for getting me in the car I came up to dealership for it was a struggle for me but veggie made it happen. Thanks boss. Shout out to the finance manager also

The manager is a hot tempered mess... While there, I heard him cursing people out right next to his office, which happened to be directly next to the waiting room where I was sitting. He also got into a very heated argument with another customer while I was waiting for my oil change to be completed. It took them two hours to complete my oil change when they told me it would be done in 20 minutes... And my service advisor named Chris, was completely incompetent, had no idea what was going on and failed to be helpful in any capacity. Safe to say I will not be taking my vehicle back to Napleton Arlington Heights, what a disaster!

Muhammad Akhtar was professional and polite,he turned a iffy situation into a sale. Alex the manager was also very helpful in our decision making

Alan is an excellent service consultant. He is knowledgeable, reliable, and always courteous and respectful. Car repairs can be costly and annoying, but he helps get yours efficiently serviced as smoothly and quickly as possible.