Jake Sweeney Mazda Tri-County

3.4 out of 5 3.4

Reviews

3.4 out of 5 3.4
16 lifetime reviews.

Read reviews that mention:

  • 1.0 out of 5
    April 27, 2020

    STAY AWAY FROM THIS DEALER. Purchased a car approximately 2 weeks ago, and over the weekend in my neighborhood they are repaving the streets. As a result,... a rim and tire are damaged from a raised manhole and need to be replaced. This should be covered by what I was told was included as part of the Jake Sweeney Worry Free Driving program. Instead, I'm now told it isn't included and I'm going to need $1,300. If you're in the market for a new car go to Kings Mazda instead. This dealership is deceitful.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    January 21, 2019

    Bought a used Jeep from here. They claimed no issues. Got home and it rained 3 days later, entire front seat area soaked. Glovebox full of water, shifting... cable snaps 3 weeks after purchase. The auto body that fixed it said, “please don’t bring this car back here. It has been sitting in water and the entire underside is rusted. The emergency brakes are rusted, we can’t get the wheels off without breaking them.” I called the dealer and they said it’s not their problem... thanks jake Sweeney, you set the tone of awful car salesmen.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 17, 2017

    This was an unbelievable delightful,expedient,professional experience. Noah Sweeney, Tony, and Tyler Dayton ,not only found the car I was looking for,... but made the purchase a smooth transition. Your staffs friendliness was appreciated. I would recommend anyone looking for a beautiful new or in my case sweet gently used gorgeous vehicle, Go to Tri county Mazda! Thanks again men.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words and the review. We strive to give our customers a smooth buying experience. All of us are happy hear how friendly and wel...coming Noah, Tony, and Tyler were. Our goal is to always give you the best customer service possible. Thank you for your business and have a great day!

  • 5.0 out of 5
    April 17, 2017

    Noah Sweeney , manager Tony, and hard working car salesman Tylor Dayton did a great job , not only finding my car but at a great price! Thank you guys... for making this purchase a smooth and enjoyable one . I'll be telling anyone looking for quality, friendly dealership to buy from you guys. Thank you.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words and the review. We strive to give our customers a smooth buying experience. All of us are happy hear how friendly and wel...coming Noah, Tony, and Tyler were. Our goal is to always give you the best customer service possible. Thank you for your business and have a great day!

  • 1.0 out of 5
    April 17, 2017

    Our experience actually started out pretty well. However, they didn't have the exact car we wanted. Doug, the manager said he could locate the car we wanted.... He told us to come to the dealership to test drive the car we wanted, but only difference is - is that the one we wanted was a different color. We get to the dealership and talked with Duke. Doug came over and told us he located 2 CX9 touring FWD in white - one has premium package and the other does not. We told him we wanted the one with premium package. So, Duke had us test drive a CX-9 with a touring package but the car was a brown color. Duke explained that this would be our car, but in white once they get it from the other dealership. We left the dealership that Saturday night thinking we were going to get that same exact car but in white. However, Monday comes around and I received and email from both Duke and Doug saying there must have been confusion. They claimed we did not test drive the car with premium package! I was like - are you serious right now!? Duke even went over all the additional features. Doug even said they didn't have any in stock with the premium touring package! However, when I look on their website -- the car i test drove is right on it and it says premium touring package! I'm not sure why their strange behavior happened but never would I blame customers for the confusion! So, apparently they quoted us for the wrong car. They claimed we test drove a car that didn't have the touring package and blamed us for the confusion! Absolutely awful!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for the review. At Jake Sweeney Mazda, we strive to make our customers feel at home. Our goal is to give our customers exceptional service a...nd customer service. It is unfortunate that we could not meet your needs. Management has been notified about this situation. We thank you for reaching out to us and we hope you have a great day!

  • 5.0 out of 5
    March 2, 2017

    Ernie Seymour was our sales person. He was outstanding and went the extra mile on everything, from the price to the hour after sale and helping us get... familiar with the new Mazda 3. Definitely the best price, dealer, and sales person I have ever experienced in 52 years of car purchase's!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review. We strive to create the best customer buying experience as possible. We're pleased to hear that Ernie could help make the ca...r buying process easy. From all of us at Jake Sweeney Mazda, we thank you for your business and hope you enjoy your new Mazda 3. Have a great day Kevin!

  • 5.0 out of 5
    January 18, 2017

    I had the pleasure of working with Greg Fails! He is a very polite man! Very sweet and quick! I was nervous, this is my first time buying a car. He explained... everything to me, but didnt keep me waiting long!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Desiree, We at the Jake Sweeney Mazda would like to thank you for the review of our company. It is awesome that we could meet your needs. Your fe...edback is vital to our dealership in order to improve our customer's experience. It really does make a difference when we receive feedback online. We look forward to working with you in the future. On behalf of Greg and our entire Mazda team, Thanks again and have a great day. Enjoy your new vehicle!

  • 5.0 out of 5
    December 17, 2016

    The whole experience was exactly what it should be. Everyone treated us like family. Joe and Tony really made sure each step was done with care and handled... professionally. The finance department was incredibly fast and efficient. I won't go anywhere else, customers for life.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We at the Jake Sweeney Mazda would like to thank you for the review of our company. It is awesome that we could meet your needs. Your feedback is vita...l to our dealership in order to improve our customer's experience. It really does make a difference when we receive feedback online. We look forward to working with you in the future. On behalf of our entire Mazda team, Thanks again and have a great day. Enjoy your new vehicle!

  • 5.0 out of 5
    June 9, 2016

    We showed up on Bernard's first day back. He had a car waiting for us, based on our requests, for a test drive. We drove a CX5. We were very happy with... it, but we were afraid we needed that third row of seating. He was so patient and caring with us as we decided to move into the CX9. He gave us what we wanted based on our needs, not trying to sell us up. He was so easy to work with, that on the way home with our new CX9, I called my best friend...her and her husband were looking at a car somewhere else...they hightailed it to Bernard at Jake Sweeney Mazda and also purchased a CX9!! He sold two great cars within hours of each other. Bernard was the best part of the car buying experience and I recommend him to anyone looking for a car. Looking forward to seeing him again to purchase another vehicle for my daughter!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    On behalf Bernard and entire our team, we at Jake Sweeney Mazda would like to thank you for your business and the positive review of our company. Your... feedback is vital to our dealership. We look to working with you in the future. We hope you and your best friend your Mazdas. Hopefully recommend him to anyone looking for a car. Looking forward to seeing him again to purchase another vehicle for my daughter! Thanks again and have a great day.

  • 5.0 out of 5
    April 20, 2016

    This is my 4th Mazda personally, and the 5th for our family. My husband switched from Lexus over to Mazda last year. I have kept my other 3 for 9 years... and absolutely love the Mazda cars and have had nothing but great experiences with the dealership.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We at the Jake Sweeney Mazda would like to thank you for the review of our company. It is awesome that we could meet your needs. Your feedback is vita...l to our dealership in order to improve our customer's experience. It really does make a difference when we receive feedback online. We look forward to working with you in the future. On behalf of our entire Mazda team, Thanks again and have a great day. Enjoy your new vehicle!

View More Reviews