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In preparation for our retirement, we chose an Optima SXL. Coming from Corvettes', it was a big change. The entire staff treated us well and everythi...ng went smooth. Our experience was a good one. The inventory is more than adequate to locate the car for you! If you're looking for a nice, dependable, fuel efficient, full of technology Vehicle that works correct, I encourage you to look to Hendrick Kia.
Horrible management! Wouldnt give them a star at all if possible! First we went to buy a suburban and found one we fell in love with. It was located a...t the Durham store. We told them we wanted the car and we did all the paper work so the car was OURS! This was on a Saturday. Go back on Monday and they SOLD THE CAR. We already did the paper work. So we found a tahoe not exactly what we wanted but was our second choice and it was on site. At first they were not willing to admit they where wrong and didn't want to negotiate a price. So we left. (Typical dealership games) They called us and went way down on the price because we told them we would write a bad review. We went back and bought the car. This was on JANUARY 22. 30 day tags expire in 30 days! So that means February 21 the tags are out of date. It is now March 6 and STILL NO TAGS. On top of that we have called 5 times and no one knows anything about our tags and will get back to us which never happens. Also it's always someone different that we get into contact with. One guy said the title and tag stuff is in the DMV's hands. I just got off the phone with the DMV and nothing has been sent to them. Our sales man was good and helpful but everyone else is not.
Staff were very pleasant and explained everything clearly. Nice waiting room with coffee, water and snacks. Wish I had taken my 2013 Kia here sooner...!!
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