Hendrick Kia of Cary

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4.5
(75 reviews)

Reviews

4.5
(75 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Love My 2022 Stinger - Thank you Todd!!!

Many thanks to Todd Adams for the magic he did in getting me my gorgeous white 2022 Kia Stinger. With the car shortage, there aren't many new white 2022 Kia Stinger GT-Line vehicles available. I am in LOVE with this beautiful car and owe it all to him for making it happen. Thank you Todd and Hendrick Kia of Cary for jumping through hoops to make me one happy lady! I must also thank Todd for taking the time to set up everything in the car for me and for showing me all of the features of the new car. This is our 3rd Kia between my husband and I, and we are very happy with all of our vehicles. Also must give kudos to the Service Department there. Good people, and they take great care of their customers. I would highly recommend Hendrick Kia of Cary to anyone looking to buy a car.

Dealer response

Tina B., we really appreciate your feedback!

5.0

Alvin at Hendrick Kia is the BEST!!!

Alvin from Hendrick Kia in Cary is the absolute best!!! We bought our 2021 Kia Telluride from him and our experience was fantastic. He went above and beyond in helping me understand all the features of my new car was beyond patient with the zillion questions then 18 days later I was rear-ended and he helped get me in touch with the right people to do the repairs. Fast forward a few months later and my youngest puked in the car...I called several detail specialists and no one would give me the time of day. But, I called Alvin and he again came through AGAIN and had my car set up to get that "area" detailed...I was all set to pay and he said don't worry about it. "I told you I would always take care of you". He cares about his customers, isn't a pressure guy and I HIGHLY RECOMMEND getting your next car from him!!!

Dealer response

Mom Of 3, we're so glad that we were able to go above and beyond your expectations!

1.0

Unhappy yet Satisfied

I really did not feel cared for at this dealership. I was treated like my time and money did not matter. The only reason I purchased my vehicle from this place was because of a young man named Trevan Lawrence he was the saving grace for this transaction. He was very polite, professional, and respectful. He found the vehicle I wanted with all the bells and whistles. He also treated me with dignity and respect. Thanks Trevan!

Dealer response

Lucy, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Could you please give Luke LaVoie a call at your convenience to discuss? 919-388-2680. Thank you!

5.0

Well Taken Care Of

My Experience at this dealership was one of a kind simply because of the Salesman I had. Mr. Robin Turner was extremely kind and patient I would definitely refer to friends and family members. I think car shopping would be a breeze if more salesperson was like Robin .

Dealer response

Shaniece, reviews like this give us motivation and help us ensure we provide high-quality care.

5.0

Excellent Dealership

Great customer service from beginning to end. Straightforward and honest. My sales agent (Ivy) was outstanding, explained everything about the vehicle, honest and professional. Great car buying experience.

Dealer response

Mhosford, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Kia of Cary.

5.0

Awesome staff, honest and straight forward!

One of the best experiences I have had purchasing a vehicle. This is vehicle 18. Fast and friendly service, straight forward and very helpful! From the get go Brian helped find the perfect vehicle for my daughter. Worked around my budget and helped when other dealers wouldn't, very satisfied with the overall experience. Josh helped make sure we were happy with our purchase and ensure all of our questions and concerns we're answered. I would deffinetly recommend them to anyone shopping for a vehicle!

Dealer response

Sean, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Kia of Cary.

5.0

Best dealership ever

Absolutely the best dealership I have ever been to. Josh was our salesman and was very patient and very forth coming. This dealership treated us like real people and they cared about our situation. They did not try to sugar coat anything. BEST dealership by far. Josh Bateman best salesman I have ever dealt with. Jeremy Tornow best finance manager by far. A You will always have our business.

Dealer response

Constance, thank you for your kind words and this wonderful review!

5.0

I got the car I wanted!

This was my second car I purchased from this dealership, And always get the best experience every time I go there, wether for car service maintenance or to look to trade my old car. If you go please ask to Robin Turner, he will make your car buying experience unique, also ask for Sales Manager Brian Staudacher, he will make sure to qualify you for the car you are looking for. I came back to have my new car rear cam fixed and they provided me with nice loaner car, they kept me updated about my car and when would be ready. I will definitely recommend and refer my friends to buy cars from you guys!. Thank you Very much and keep up the great work!.

Dealer response

Nelson, thank you so much for the positive review!

5.0

"Bs" was super helpful

This experience was awesome !!! Highly recommended this dealer for quickness and really caring about their customers. Hendrick is the best dealer in the triangle area.

Dealer response

Hi Chad, we are very happy to have provided you with such a positive experience!

2.8

Rude service manager

Scott Tielemans was very nonchalant and dismissive to my concerns about time management and commutation. I had a great experience the week before in sales when purchasing a brand new car so I was expecting the same hospitality and respect from the service department. I will not be back and wouldn’t recommend anyone to get services done as long as a scott manages that department.

Dealer response

Elijah, Thank you for taking the time to share your recent experience with us. As I mentioned in our phone conversation the other day, I am, going to send you a refund for your tire plug. I have also spoken with our team and reiterated the importance of communication in the service area. Thank you again for your business and the opportunity to turn your experience around.

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