Hendrick Kia of Cary

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
59 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    September 13, 2019

    I feel as though I was robbed of $162 because all the parts they told me I needed for my car.I already put those new parts in it. So I got charged for... nothing!!!!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Sam, thank you for taking time to leave a review of your experience at Hendrick Kia. I am sorry you were not 100 percent satisfied with your visit.... I would like to know more. At your convenience, please call Savannah at (919)388-4129.

  • 5.0 out of 5
    September 6, 2019

    Excellent customer service. I was kept informed at each step and they took a stressful situation from me a turned it into a minor inconvenience because... they stepped of and took over. I would recommend Hendrick Kia to everyone.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Arnold Womble, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Hendrick Kia of Cary.

  • July 4, 2016

    In preparation for our retirement, we chose an Optima SXL. Coming from Corvettes', it was a big change. The entire staff treated us well and everything... went smooth. Our experience was a good one. The inventory is more than adequate to locate the car for you! If you're looking for a nice, dependable, fuel efficient, full of technology Vehicle that works correct, I encourage you to look to Hendrick Kia.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 27, 2019

    Very good service. Very friendly people excellent service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the great review Catalina!

  • 5.0 out of 5
    August 27, 2019

    Very pleasant experience. Completed sooner than promised.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Charles, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Hendrick Kia of Cary.

  • 5.0 out of 5
    August 12, 2019

    Great service, the girl on the service desk had a great attitude.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Jessica we're glad that we were able to go above and beyond your expectations!

  • 5.0 out of 5
    July 29, 2019

    I?ve been a customer since I bought my car in 2012. Great service and oeople

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Russell, we really appreciate the great recommendation and awesome comments!

  • 4.0 out of 5
    July 29, 2019

    Wait time for check in is too long. I had an appointment and was waiting for my car. It took longer than they estimated it would.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Craig, I would like to reach out and ask that the next time you visit us you ask for me personally so I can make sure you get in and out as quickly... as possible. If you have any questions, please reach out to me, Luke LaVoie, General Sales Manager @ 919-388-2680 or Scott Tielemans, Service Manager @ 919-388-2725.

  • 5.0 out of 5
    July 27, 2019

    I had a minor recall that needed to be taken care of and a check engine light on requiring a new catalytic converter. They completed the repairs in a timely... manner and with no charge as it was under warranty

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the great review Jared! We appreciate your business

  • 5.0 out of 5
    July 22, 2019

    Took my vehicle into Hendrick Kia to get some work done on the brakes after a local repair shop changed them. When they were changed, they started grinding... and squeaking. The service manager was terrific and they were able to diagnose the problem that the other shop could not. I will definitely take my vehicle there for repairs again. Great service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Greg, we are happy to read such a great review! Please let us know how we can be of service in the future!

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