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Hendrick Kia of Cary

(682 reviews)
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award

Reviews

(682 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Kia of Cary from DealerRater.

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Best service, best choice, best deals!!!!

Would definitely recommend this location to family and friends. Great choices. Outstanding customer service by Rushil. He demonstrated his expertise and it showed how passionate he in doing what he does.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Abvirock, thank you so much for the positive review!

Chris Pugh was fabulous from first to last.

Chris Pugh was fabulous from first to last. No hard sale tactics just all the information necessary to make an informed decision. Great experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Dutches8594, thank you for sharing your positive experience!

Had a great time with Chris .

Had a great time with Chris ... Nice to work with someone e who knows the product ... In my case it was the EV6GT I'll definitely be back when my income improves. Love this guy, has a passion for cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Lunchmoney, we are very happy we could provide you with a positive experience!

Chris Pugh is a great person and has been phenomenal to

Chris Pugh is a great person and has been phenomenal to work with during my car shopping experience. He's a great person to work with and very knowledgeable. He made my car shopping experience very enjoyable and wasn't pushing in any way. He understands that this is not an easy purchase decision and provides as much insight as possible to let us make a well thought out decision :) Thank you Chris!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Anujual, thank you for sharing your positive experience!

Troy Smith did an outstanding job of conveying the value

Troy Smith did an outstanding job of conveying the value of Kia as a brand and the advantages of buying a car through Hendrick Kia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Air Rabbit 78, we really appreciate your feedback!

Outstanding service.

Outstanding service. Specially Ivy is the best, so knowledgeable and friendly Great dealer in town

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Thaodo0701, thank you so much for your positive comments about Hendrick Kia of Cary!

Troy Smith is the reason the Sportage is at the top of

Troy Smith is the reason the Sportage is at the top of the list when we buy a car in the next month. the Rav4 and the CRV have their work cut out for them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Newhome0112, we are so pleased you enjoyed your visit to Hendrick Kia of Cary!

Had a wonderful experience at Hendrick Kia with Chris

Had a wonderful experience at Hendrick Kia with Chris Pugh as our salesman. Chris was very knowledgable about all cars and was patient with us during our multiple visits to tour and test drive different Tellurides. He kept up with incoming inventory to get us into the perfect Telluride. He was easy to work with and we never felt pressured into making a decision. Would highly recommend Chris to anyone looking for a new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Brikulik, we're glad you had such a wonderful experience with us!

Troy Smith was great in our purchase process and even

Troy Smith was great in our purchase process and even more importantly was great in helping us understand the details of our new Telluride≥

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Srjames42, we are glad we could help!

Absolutely fabulous customer service!

Absolutely fabulous customer service! Ivy helped us get everything we need swiftly and easily. Her customer service is amazing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Colinkirsten, we're so glad that we were able to go above and beyond your expectations!