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Hendrick Kia of Cary

(682 reviews)
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award

Reviews

(682 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Kia of Cary from DealerRater.

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Great service.

Great service. Technician Joshua was knowledgeable, helpful and courteous. Video of car details extremely helpful. Thanks to Hendricks Kia for a great experience. I definitely will be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jazzy June, we are glad we could help!

I recently bought my car from Kia Motors wity help of

I recently bought my car from Kia Motors wity help of Paulo Morales and I couldn’t be happier with the experience! From start to finish, the service was excellent — friendly, professional, and honest. The team made the process smooth and stress-free. The car itself is amazing — stylish, reliable, and packed with great features. I’m truly impressed with the quality and performance. Highly recommend Kia to anyone looking for a great vehicle and top-notch customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Bilal, thank you; we appreciate your feedback!

Go see Troy Smith…hooked me up with my Kia and I loved

Go see Troy Smith…hooked me up with my Kia and I loved it. Service was outstanding and professional….thanks Troy!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Wallen848, we're glad you had such a wonderful experience with us!

It was good working with Daniel, he took time explain the

It was good working with Daniel, he took time explain the features of the car. Love this place, best price and Highly recommended. I?m so excited riding my Carnival

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Upendranath, we're glad to hear you enjoyed your visit.

Rich was the man!

Rich was the man! Finance was a breeze. Thank you Rich for helping me get on the road with my brand new K4!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Daniel Huten, we really appreciate your feedback!

Worked with Jon Choi at the Cary location.

Worked with Jon Choi at the Cary location. He was able to get me in a car within my price range within a reasonable amount of time. We were not there all day like we have been at other dealerships. He is a great guy, very personable who actually cares about his customers. Will be going back to him when I’m ready to get my next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Nychole Rigsbee! We're so happy we were able to help you out!

Very professional and prompt.

Very professional and prompt. Service performed as request. Service writer reviewed work performed with me. Discussed recommendations at this time. Will discuss on next service required.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Bob, we're glad to hear you enjoyed your visit. We do hope we can be of assistance in the future. Take care!

The people at Hendrick Kia of Cary are super friendly and

The people at Hendrick Kia of Cary are super friendly and knowledgeable. Troy Smith walked me through the buying process and made it so easy. He has continued his customer service even a year after the sell, Checking up on me a few times a year. The service department has been terrific, getting my car in to be serviced in a timely manner. I would recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Budhare19, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you. We hope to be of service to you again in the future. Best wishes, Hendrick Kia of Cary.

Best experience buying a car.

Best experience buying a car. Ask for Rich. He is the best we have ever worked with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kevin, we're happy you found our staff to be so supportive during your experience here at Hendrick Kia of Cary!

Rich was so great to work with.

Rich was so great to work with. Was super patient and went out of his way to help us find the right car for us. Would highly recommend him to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Elisa, thanks for your praise and kind comments about our team!