Hendrick Kia of Cary

Scott has been great to work with and they did my engine repair quickly and professionally. My vehicle seems to be running well now. Happy to be back on the road.

Buying a car and getting it serviced was the easiest I’ve ever had! I would recommend Hendrick Kia of Cary to anyone and everyone for service and buying a car!

We have purchased two Kia Sorento's from Troy Smith at Hendricks Kia. In both cases Troy was excellent to deal with. We are very satisfied customers.

I leased Optima from this dealer and during the discussion, sales team was talking with sugar coated words. But there was many things which were mismanaged and uncover later after singing the papers. I am not sure whether this is intentional or not, when i was doing follow up on pending items, tone of all the team members were completely changed. There tone was not at all professional and now i am thinking my self that this was my mistake i stop by Kia - Cary for new car. They don't their lease terms. After singing the lease on smart desk, they asked me sign again manually because numbers were not correctly told to me. its was matter for ~$250 but having huge argument and asked me that you cannot take this car out of showroom rather it was already having ~800 miles because i used it for 7 days. Now recently, i received licence plate for 3 months and when i asked them why it was not told to me during lease discussion, considering it is always 1 year license plan issued for new cars. I have been told go and pay property tax your self. This is my 5 car and i never see that new car is coming with 3 month temporary license plan. This was horrible experience with team. I am feeling myself ashamed and thinking why did i stop by there for new CAR.

I leased Optima from this dealer and during the discussion, sales team was talking with sugar coated words. But there was many things which were mismanaged and uncover later after singing the papers. I am not sure whether this is intentional or not, when i was doing follow up on pending items, tone of all the team members were completely changed. There tone was not at all professional and now i am thinking my self that this was my mistake i stop by Kia - Cary for new car. They don't their lease terms. After singing the lease on smart desk, they asked me sign again manually because numbers were not correctly told to me. its was matter for ~$250 but having huge argument and asked me that you cannot take this car out of showroom rather it was already having ~800 miles because i used it for 7 days. Now recently, i received licence plate for 3 months and when i asked them why it was not told to me during lease discussion, considering it is always 1 year license plan issued for new cars. I have been told go and pay property tax your self. This is my 5 car and i never see that new car is coming with 3 month temporary license plan. This was horrible experience with team. I am feeling myself ashamed and thinking why did i stop by there for new CAR.

We popped in unexpectedly on a Saturday morning. Andrew Shirley was incredibly helpful from the first moment. We were impressed by his knowledge of the specific car we'd planned to test drive, features and specs. He was able to answer detailed questions without hesitation. He was never pushy but instead made us feel at ease and not rushed. From the front door to finance, the entire staff was equally phenomenal! We got the car we wanted at a fair price with straightforward communication. We will def make the drive to Hendrick in Cary again! Great atmosphere, great people, great dealership! Thanks, Andrew!

My salesmen Andrew Shirley was a pleasure to deal with. He was knowledgeable and professional without being pushy. He went the extra mile to make my deal happen. I would recommend this dealer for used cars.

Whatever you do don’t buy a new car there, they don’t honor their warranty, They want me to spend 8,000 dollars for a new engine because they found a loophole in my warranty so they don’t have to honor it a bunch of theives!!!

Had my first experience with the Service Department at this dealership having a brake vibration on my Stinger GT1 addressed. I am extremely pleased with my interactions and the communication with Scott (Service Manager) and Brent (Service Advisor). The spoke to me like I was a person and valued customer. They were polite and attentive yet personal in communication and were not pushy at all. Satisfied with the work completed. This is not the closest Kia dealer to me but the level of service Scott and Brent provided is worth making the trip.

First I was told I wasn’t the first owner so right off the bat they didn’t want to cover anything , then they found my engine was bad and said since I don’t have my oil change receipts, I didn’t save them because I don’t them myself , now they want to charge me almost 8,000 dollars for a new engine , total bunch of thieves !!!!