Hendrick Kia of Cary

On Jan 21, 2019, I turned in a leased '16 Sedona and then proceeded to lease 2 new vehicles ('19 Sedona & '19 Niro). At the time, the remaining lease payment on the '16 was to be taken care of by Hendrick Kia (they knew what it was because Kia Motor Finance (KMF) had told them!). I signed the paperwork and left with new vehicles. A mostly good experience with the exception of the paperwork portion where there was a hard sell on their maintenance plans. I had to repeatedly say no and the gentleman offering simply kept trying to adjust the price and offer again. This was annoying, but a different story. At the end of Jan, about 2 weeks later, I received the final bill for the '16 Sedona and proceeded to forward it to both my sales rep (not sure she works there anymore) and the finance rep (David Miller) that I had worked with. It took a bit, but Hendrick then paid about 1/3 of the final bill. I continued to check in with them via email and phone calls to see if they were going to take care of the remainder of the payment. I also forwarded the adjusted bills I was receiving from KMF. Finally, at the end of March, Kia started calling me and threatening to submit me to collections and ding my credit. So I decided to pay the remainder before that happened. Nothing from Hendrick! Thieves and liars. They most definitely did NOT honor the commitments they made.

Great experience! I have been going here for years and they are top notch!

Finally! A good experience at a car dealership! My car was fixed right and the follow-up was very helpful! It allowed me to organize my day. Thank you to the service Manager Scott Tealmens and his staff I?ll be back!

Brought my forte in for service expecting to be ripped off and to my surprise I was not. I spoke with the service manager Scott Tielemans and not only did he go over all of the repairs he ensured his team followed-up with me so I knew what was going on. Thank you Scott and team.

I feel as though I was robbed of $162 because all the parts they told me I needed for my car.I already put those new parts in it. So I got charged for nothing!!!!!!

Excellent customer service. I was kept informed at each step and they took a stressful situation from me a turned it into a minor inconvenience because they stepped of and took over. I would recommend Hendrick Kia to everyone.

Very pleasant experience. Completed sooner than promised.

Very good service. Very friendly people excellent service.

Great service, the girl on the service desk had a great attitude.

We own a Kia soul and received a recall notice. We called them and tried to set up a appointment to get the car fixed under the recall. The lady that answered the phone told us that we bought the car at another dealership so they could not work on it. The letter we received from Kia instructed us to take the car to our local dealership to have it fixed and that any Kia dealer could do the recall. I have worked as a professional auto mechanic for over 30 years so I know for a fact that them saying this was a lie. We called them back later and finally after talking to someone else got an appointment. We then brought the car in and where told that the recall had already been done in April of this year even though the car hadn't been in to the dealer in April so another lie. They then kept our recall notice and other paper work we had to prove that the car needed the fix and wouldn't give it back. We where going to buy a new Telluride in a few weeks because we have been happy with the Soul even though it has had a few minor problems but Hendrick Kia just lost that sale after this. Go some where else. This is how they treated my 80 year old mother and I am sure they will not hesitate to do the same to you.