Reviews
Henrick kia
I?ve been a customer since I bought my car in 2012. Great service and oeople
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Russell, we really appreciate the great recommendation and awesome comments!
Kia Sorento Service Call
Wait time for check in is too long. I had an appointment and was waiting for my car. It took longer than they estimated it would.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Craig, I would like to reach out and ask that the next time you visit us you ask for me personally so I can make sure you get in and out as quickly as possible. If you have any questions, please reach out to me, Luke LaVoie, General Sales Manager @ 919-388-2680 or Scott Tielemans, Service Manager @ 919-388-2725.
Kia Soul - Recall and Warranty repair
I had a minor recall that needed to be taken care of and a check engine light on requiring a new catalytic converter. They completed the repairs in a timely manner and with no charge as it was under warranty
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great review Jared! We appreciate your business
Repair at Hendrick
Took my vehicle into Hendrick Kia to get some work done on the brakes after a local repair shop changed them. When they were changed, they started grinding and squeaking. The service manager was terrific and they were able to diagnose the problem that the other shop could not. I will definitely take my vehicle there for repairs again. Great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Greg, we are happy to read such a great review! Please let us know how we can be of service in the future!
Great Service
The Hendrick kia service department is fun, friendly, knowledgeable and kept me up to date on my repair! I?ll definitely be back! Thank you to Mr. Tielemans for helping me out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michele, we are very happy to have provided you with such a positive experience!
Scott was very helpful!
Scott was very helpful. Answered all of my questions and provided excellent and thoughtful advice for my vehicle needs! Thank you Scott!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James Williams, we really appreciate your positive review!
Hendrick KIA Service
It?s always a pleasure to go and have my vehicle serviced at Hendrick KIA. They Service department is nothing short of amazing and accommodating. Scott the Service Manager makes sure that everything is taken care of and always goes the extra mile. I will definitely be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jenna, we're happy to hear you had such a positive experience with our team!
Great service
Came in for an oil change, in and out in less than 30 minutes. Everyone was great and they even washed my car!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Matt Moody, we're glad you had such a wonderful experience with us!
Horrible
Have bought numerous cars from other dealerships and this has been the WORST experience Ever!!! Would not even waste your time going to this Dealership!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Just For Me
Jim Kildow did. An amazing job helping me purchase a New 2019 Sorento. Even though most dealers are about sales,Jim listen to what I wanted and made sure I would be satisfied with my purchase bescause this vehicle had to.be just for me and it was. Everything about it including the color was more than a dream come true. I had no idea this would be my time to get. A New car.If you are looking for vehicles I would truly recommend them
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car