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Hendrick Kia of Cary

(687 reviews)
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award

Reviews

(687 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Kia of Cary from DealerRater.

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Excellent Service

Friendly and profesional service , easy to negotiate. Paulo and the management staff are very friendly and honest

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dave C.

My sales person (Jim Kildow) did an excellent job through the entire process of purchasing a 2018 Kia Sorento.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Optima

This was the first time in my life I was buying a car where the decision on what to buy or where to buy it was entirely my own. Since the Optima was so highly rated by Consumer Reports, I decided to start there. The car sold itself. It was everything they said about it and more. My salesman, Todd Adams, could not have been more helpful. He has been attentive from beginning to end and has gone out of his way to make sure I was happy with my purchase. The purchase process was painless, as were the financial arrangements. I would recommend Todd and this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Terrible

My wire and I were in the market to lease a car so we figured we would go to Hendrick kia. What a mistake. My auto payment history was excellent and my credit score was not that bad. They told me I would have to put 5000 down to get a low payment. Really I just got the same car no money down and a lower payment at another kia. The original car we had leased they put the wrong part in and the car smelled like it was on fire. They got us into another vehicle but at a higher payment when it was their fault. There is 28,000 mile on this car and I have to replace tires. So dissapointed.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Mr. & Mrs. Novy

We were very impressed with our salesman and finance person. First time in over 30 years we have been treated like real people in a car dealership. My wife has an attitude when we walk through a dealership door and has to haggle for hours to get the deal she is comfortable with. Our salesman, Jim, took that frustration away from her and worked diligently to get a deal that we were happy with. Even with us living out of state we would definitely refer family and friends to Jim and Hendrick's KIA for purchase, lease, or service of vehicles. Our daughter also purchased a vehicle from them. Jim was able to set our family up with 2 vehicles within 5 days.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2015 KIA OPTIMA SX.

GREAT OVERALL CUSTOMER SERVICE. THEY TREAT YOU LIKE A PERSON, NOT A NUMBER. VERY CLEAN FACILITIES. THIS IS MY 2ND KIA OPTIMA SX. MY WIFE HAS A 2011KIA SPORTAGE. MOTHER-IN-LAW HAS A 2015 KIA SOUL. WE BOUGHT THEM ALL FROM HENDRICK KIA OF CARY.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great deal

The best KIA dealership in the area. I did all my homework on other dealers. I put them to the test, getting the car with features I wanted. , then trading dealership options for the one I wanted. Great discount, great trade- in value and taking time to make sure I was happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Repeat Customer

I recently purchased my second Kia from Hendrick in Cary. Both Kia and Hendrick have shown me exceptional customer service. At Hendrick, my experience has been that their professionals are knowledgeable, accommodating, no pressure, and make the experience fun!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2017 Kia Cadenza Limited

I recently purchased a new Kia Cadenza Limited and was impressed with the professionalism and appearance of the sales personnel, General Manager Luke Lavoie and Jay Smith. They bent over backwards to see that I had a pleasant experience. The dealership was very clean and well maintained.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great customer service

I received excellent customer service by Nada Said at Hendrick Kia of Cary. It is always stressful to make large purchases such as a new car but Nada and the team at Hendrick made me feel comfortable and I was able to find and purchase a car I am Happy with. Thank you Nada and the team at Hendrick Kia of Cary .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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