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We went in for an appointment with one person come to find out that person isn’t real. Had a different guy “help” us as well as helping another person... at the same time. Told them our price limit and they didn’t care. Doubled our payment amount. For the next 3 weeks we would get a message we were good. Than days later no they need something else. Finally they said everything was good. Except our previous car loan sends us notice we are 2months behind. Kia never paid them the payoff. I spoke with Gm and they haven’t even called for payoff. Now I mention this to Kia and they assured me check was coming this week. Now they call wanting more money. Stay away from here.
Sold us the car, wanted check right away, we are done no keys, lost second key, no thank you, out the door done. Bad experience.
I couldn't have asked for a better experience with the service department. They were awesome! They finished the work quickly, explained everything, and... were so friendly. When I decided to buy a new vehicle I returned to World Kia and again had a wonderful experience!
Thank you so very much for the kind words about the Service Department here at World Kia Joliet and congratulations on your new vehicle. We can't tha...nk you enough for choosing World Kia Joliet.
I just wanted to say thank you to KIA WORLD in Joliet that responded to my urgent need to change a blown out tire that i could not change myself. They... sent someone out here immediately and were extremely helpful in a time of need! I trust this dealership and the people that run it! I am so thankful we have people like this in town! I highly recommend. A special thanks to Scott, Justin and the Service Manager Kevin!!!
I had an appointment the guys seemed friendly and told him what ideal cap was for monthly billing would be for a car. He didn’t let me know they were going... to do soft pull on my credit in order to be able to test drive car. Then he just placed in a car similar to what I wanted and then drove for 5 second came back and wanted me to pay triple what I wanted to pay and I didn’t even get a price or be able to throughly look at the car. It was absolutely the worst. Then I decided to give them a second chance since they already did a pull on my credit to be able to test drive other cars and he wasn’t there and so another person assisted me he was friendly but he was having trouble finding the cars I wanted to test drive so 2 hours went by without test driving anything and I left. This was terrible would not recommend this location ever!
I was looking to purchase a new car and made an appointment with a sales representative. I ended up sitting at a desk for hours with while my sales rep... was also assisting two other customers. Customer service was very poor. I would not recommend purchasing a car from this location. Very unprofessional.
Spoke to Anna and Ciara and explained to them I didn’t trust driving my car an hour to get there so I wanted to wait until my payday to have a down payment... because I needed to be sure I was driving away that day in something new. They assured me “everything was done with no money down” so I decided to make the drive only to find out nothing was done and I had to go through the entire approval process which ended with me needing $1,000 down. Got stranded on my drive home. Thanks World Kia of Joliet for lying to me.
Jason got me in the car I wanted. The process was smooth and care free. I would recommend Jason and World KIA to my friends.
We had a great experience when we bought our Telluride from World Kia Joliet on 11/28/2020. The team (Tim, Soto and Joe the finance guy) made me feel at... home and we walked away with the car my wife wanted. Unfortunately, this great experience has turned extremely sour ever since. We recently received an i-Pass notification for some toll violations from 12/18/2020 as someone is using our trade-in or our old plates and I do not understand why. When signing all the legal documents with Joe (finance officer) I was told by Joe that we would get new plates for our new car. So I asked to step away to get our old plates from our trade-in and was told that there was no need to get my hands dirty as they would shred the old plates for me. Thinking back, I should have known better, but again "the team" truly made me feel at home so I trusted them to do as they said and shred our old plates. At this point, I have called World Kia Joliet for 5 days consecutively (1/28/2021 - 2/2/2021) at different times in the day and even multiple times per day requesting two things. 1. A copy of a document to submit to the DMV and i-Pass to prove that I am no longer the owner of the vehicle nor plates 2. An opportunity to talk to the general manager (Camille) to make sure this doesn't happen to another customer ever again. Yet today on 2/2/2021 I sit here having to write this complaint to make sure people are aware of the type of customer service World Kia Joliet in IL. and their general manager (Camille) has provided me after they sold a car to us. A big shout out to all the receptionists who had to endure my calls (Misty and Valerie) on a daily basis who have been nothing, but respectful, understanding and super sweet and Emily the manager at the service department who took care of us when adding some accessories to our new vehicle. I called the Kia Corporate Office to make a formal complaint, will post this review everywhere I can (including the Better Business Bureau), contact the World Kia Joliet Owner directly and will continue to call everyday until the general manager (Camille Wright) is able to provide my simple requests. At this point, I want to know where our plates are and since I know they were not shredded I want them back as I cannot trust anything else this Kia dealership has to say to me. I hope to get this resolved right away.
Once again, Rudy with the help of Diane and Soto, made my experience at World Kia the BEST!!! Rudy sold me my first Kia 4 months ago...a Sportage. I... came back because although the Sportage is a good car, it wasn't as big as I needed. When I came back, I got the Sorento and now I'm REALLY happy!! The World Kia team is fantastic!!! Maybe my next will be a Teluride!! :-)