Reviews
I will never use this dealership again, recently paid off
I will never use this dealership again, recently paid off my car now the turbo went out twice once when I first purchased the car and now a second time. They never informed me that my car had extended Diesel warranty and they tried to offer me for trade in only $500. Not my fault they placed a faulty Turbo in my vehicle and then try to charge me over $6500.00 Be very careful of this dealership will never work with them again. If I can give zero stars I would.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Chris Capparelli Service Director ccapparelli@cityautogroup.com
Everybody that helped make my Dad’s birthday very special
Everybody that helped make my Dad’s birthday very special meant the world to him! Team effort was shown to the highest max of comprehension. Dad is so happy with his new car and Laura and the team was so kind and it made his birthday unforgettable. Thank you for all the kindness that you shown my Dad and to me it’s very appreciated :) Couldn’t be more then happy to join this family :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
- Anthony Scala
- John Gordon
- Laura V. Torres
- Ray Cotto
- Betsy Villanueva
- Eloise Zarco
- Louis Vargas
- Mike Lazarevic
- Tyler Smith
- Justin Russo
- Luis Panora
- Alex Carlos
- Joe D'Anca
- Roberto Delgado
- Nicolas Dibari
- Juan Garza
- Rafael Gonzalez
- Gerardo Munoz
- Genaro Saucedo
- George Trunek
- Francisco Vargas
- Jim Warnacke
- Lupe Patino
- Javier Degante
- John Rybowiak
- Edgar Anaya
- Luis Gonzalez
- Chris Martin
- Luciano Todaro
- Angel Alvarado
- Chris Molina
- Johnny Coria
- Erick Schneuker
- Clemente Garibay
- Anthony Grassini
- Charles Diaz
- George Skoubis
- Alex Sery
- Evelyn Franchi
- Manny Reyes
- Lazaro Del Sol
- Alex Paszkowski
- ANTHONY MANTECA
- IRYNA HRYHAROVICH
- DAVID H ALCARAZ
- Juan Fuentes
- Mark Coote
Thanks for your feedback on your recent visit to City Volkswagen of Chicago. It's great to hear that we were able to assist you and your dad! We're happy that you both had such a positive experience. Anthony Manteca - amanteca@cityvwchicago.com
The closing of the deal was easy enough and I didn't have
The closing of the deal was easy enough and I didn't have to wait too long. They have a great coffee machine.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Charles is an awesome , excellent salesman he made my
Charles is an awesome , excellent salesman he made my Mother’s Day a blessed Mother Day super helpful if you are in the market ask for Charles Diaz super cool gentleman and knowledgeable! Tish
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Super happy with the service and great full for the
Super happy with the service and great full for the amazing job everyone did to get me financed and into a new car. Luis was awesome and super nice to my kids. Will definitely recommend family and friends!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
George and Edgar have been an absolute delight.
George and Edgar have been an absolute delight. They went above and beyond in getting the car that I wanted and they know their stuff about cars and the market. The entire City Volkswagen team makes you feel welcomed and treat you well.
- Customer service —
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
luvmynewcar
Joey, Johnny and Clemente were very helpful. We felt very confident with our purchase. Thanks we will recommend you guys to friends and family. such a great experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great dealership. My salesman Marcus was Fantastic. He...
Great dealership. My salesman Marcus was Fantastic. He took his time explaining everything about how the car works. He went over every function and how it all worked. The business person was great. It was a great experience all around. From start to finish.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great salesman great staff. Had a wonderful time there...
Great salesman great staff. Had a wonderful time there and also got a great car. My experience there was wonderful. City VW made me feel like I was a long lost cousin. They made my purchase seem like a family great together
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
seamless experience
i visited this dealership today and left with the vw 2020 golf of my dreams! alex and clemente were a pleasure to work with and made the process incredibly easy - would recommend 10/10
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase