Lynch Chevrolet of Kenosha

Our salesman, Marcus was personable and not high pressure. Yes, he wanted the sale, but there was not any of the typical sales pitches of "what do yo...u need your payment to be", or "What needs to happen to make this deal today". Buying a car is never something I like to do, as I feel like I'm signing my life away, but Marcus made it easy.

What a disastrous experience. Staff completely lacked communication with each other and did not demonstrate good customer service. Here’s my story… I... made an appointment online to see a specific truck at Lynch Chevrolet of Kenosha. The following day I was sent back confirmation from Anthony for our visit. A few hours before I went to the dealership, I called Anthony and he confirmed the vehicle was still available and no other appointments were made to see the vehicle. So being prepared to make a purchase, I was excited to drive 2 hours from Madison to Kenosha to see the truck. When I got to the dealership, everything began to fall apart. I was greeted by a salesperson, and I told him that I had an appointment to see Anthony. The salesperson told me Anthony is only in charge of lining up visits and doesn’t actually sell vehicles. We then looked into my itinerary and off he went to go find the specific vehicle that I was interested in. Ten minutes go by and the salesperson returns to inform me that the truck is “in the shop for a full inspection and won’t be ready today.” With the vehicle being posted on their website for over a week, it seems pretty ridiculous that a full inspection was scheduled the same time as my appointment. Anthony didn’t let me know that the vehicle wasn’t ready even when I called earlier that day. I told the salesperson that we drove 2 hours to see that particular truck, and I was disappointed that no one bothered to tell me. He responded with “don’t shoot the messenger.” He also informed me that with Wisconsin state law, putting in a down payment would protect the vehicle to be sold to someone else until I make a final decision. I would also get my down payment back if I decided not to buy the vehicle. Therefore I could test drive the vehicle after the mechanics finish the inspection, and I could then make a final decision about purchasing the vehicle. It sounded like a fair setup with the truck being in decent condition from what I could tell. At this point I was still disappointed with the current outcome but I figured I could give this a shot and put in a down payment. The salesperson assured me that we could write up the agreement, and I could comeback over the weekend to test drive it. We started discussing initial terms when the salesperson looked to see if there were any more reports on the vehicle. Another 10 minutes pass by before he comes back to notify me that someone else put a down payment on the vehicle and therefore “there’s nothing we can do about it now, sorry.” So long story short, Anthony gave out false information and no communication was made between their team. After they wasted 4+ hours of my day, all I got was a weak apology from their sales rep. A manager couldn’t even come over to try to fix the situation. I’ve given up on this dealership as quick as they have given up on me.

Shane was awesome and made the entire process very simple . The Lynch staff was very friendly and welcoming . Thanks for all the recommendations