Secor Chrysler Dodge Jeep RAM

My car died the first week of December. My son told me to go visit Al he had bought a car from him. We went to talk to Al about getting a used Jeep. I knew they had a number of models and wasn't sure exactly what I wanted. Al knows everything about Jeeps we told him what we would like and which we needed and which were not deal breakers. We went on a Tues. because he goes to the auction on Wed. and he didn't have what we wanted there. I was floored when I got a call from Al on Wed. he thought he had one I would like and to come down Thurs. evening so they had a chance to go through it. It had everything we wanted and was a great price. Fast forward to the beginning of Feb. my engine light comes on. I know my warranty is just about up. I called service and Steve gave me an appointment for the next day which was a Sat. he said it would be an hour or so and he would come to the waiting room to get me. It wasn't even an hour when he came in to tell me they needed to order the part they would call when it was in. They had the part by Tues. I made an apointment for Thurs. he said it might snow Wed. and any problems just call Thurs. morning and they would change it. I went in Thurs. I was late but had called and they said no problem we can still do it. I was told the same thing about an hour and they would come to the waiting room. The waiting room has nice chairs, magazines, TV and a desk with Wi-FI, two rest rooms which are nice and clean and one of those K-cup coffee makers. I made myself a cup and sat down to read next thing I know they are done with my car and it has been maybe forty minutes. Polite, clean and efficient what more is there!

I called early in the week to confirm they had a 2010 Nissan Rogue that had about 25k miles and was being sold for ~$10.5k They said that they had that exact one and had it on hold for me. I drove all the way from Plymouth, MA (1.5hrs away) to see the car. William showed me what I thought was my car, only for him to say that it was a 2014 Rogue being sold for about ~$14k. I told him this wasn't the car that he confirmed for me; he then spent the next ~25mins looking for the car in his system only to tell me that he had no idea where it was. He showed me a Kia Soul+ but of course I didn't end up taking it. Overall it felt like I was baited & switched because William tried to suggest that it may have been his systems being changed over or maybe the search engine I used that was outdated, but that isn't a reason as he had specifically confirmed that he had the 2010 Nissan Rogue I was ready to buy.

These people sold me a used car in 2014, claimed to have sold new to first owner, done all service, etc. for 2 years and subsequently sold to me as second owner. Turns out that car had been in at least 1 and probably 2 accidents in 2013 while in owner 1's possession, shows up on Carfax as having had 2 accidents in 2013, no details available. Now have car that can't be sold due to uncertainty about history. Secor stopped being cooperative after admitting that prior owner, still a customer, apparently, has fessed up to at least one accident. Funnier yet, owner 1 owns a body shop in Groton CT. These people at Secor sold this car to owner 1, performed warranty work and service on vehicle for over 2 years and claim not to know of accidents even after taking this car in trade, reconditioning it and subsequently selling it to me! Don't trust these characters. Update: Received a response on July 21, 2017 from J. McCarthy, Sales Manager following the submission of this review, promising to be in touch "soon". Haven't heard a thing since. The first excuse for not making any effort to cure this issue was that the salesman Al Morse was away, then it was that the prior owner needed to be contacted and the current excuse, now ten days old, is that the owner of the dealership, presumably Mr. Secor, was away and unavailable to discuss this matter. This one stinks in the freezer.